Item: Bugzilla
Rating: 8
Author: Sarah Ciras Rousseau

Use Cases and Deployment Scope

I used Bugzilla as a contractor of CK-12. It was fairly easy to get started with remotely. It is an organized system that helped in keeping all of the known items separate and clearly labeled for the Quality Assurance team and my supervisors to review the work efficiently. It helped keep everything straight.

Pros and Cons

It is organized.
It is a clean interface.
It is easy to get started with.

Could be more customizable.
Have easier coordination between users.
More user accessibility features.

Return on Investment

Useful
Clean
More than necessary at times

Alternatives Considered

I haven't personally used other products.

Other Software Used

FileMaker Pro, Dropbox, Alexa

Likelihood to Recommend

Bugzilla worked well for what we used it for. It gave a better way to organize the tasks we created and allowed for an easier workflow. It, however, had many fields we did not personally utilize, so being able to pare it down would have helped to streamline the work further. Being able to personalize this would help.

Bugzilla - Maintaining Workflow

Overall Satisfaction with Bugzilla