TrustRadius Insights
Customers have praised CandyBar's customer service for being responsive and helpful in addressing their questions and concerns during the …
Overview
What is CandyBar?
CandyBar is a cloud-based customer rewards management application designed for small to medium businesses across various industries such as restaurants, salons, cafes, spas, retail stores, pet shops and automotive businesses. The application aims to provide loyalty points to customers on recurring visits...
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What is CandyBar?
CandyBar provides digital loyalty cards for brick-and-mortar stores and helps them to reward their loyal customers and increase repeat sales.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.candybar.co/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
CandyBar Demo
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Product Details
- About
- Tech Details
What is CandyBar?
CandyBar is a cloud-based customer rewards management application designed for small to medium businesses across various industries such as restaurants, salons, cafes, spas, retail stores, pet shops and automotive businesses. The application aims to provide loyalty points to customers on recurring visits that will increase sales and engagement with the business. With CandyBar rewards system, businesses can set up quick reminders to notify customers of their upcoming loyalty point expiry dates and track their orders through the cashier page using mobile devices.
Additionally, the platform provides real-time updates on customer activities while automatically sending feedback requests through custom surveys enabling merchants to take necessary actions in improving visitor engagement. Through CandyBar's referral program feature, customers can refer friends or family members to avail themselves more loyalty rewards thus increasing clientele. Lastly, Candybar comes in a chic interface designed visually appealing replacing traditional paper punch cards making it easier for both parties —the merchant and the consumers—to enhance profitability by drawing repeat clients season after season which results in 67% more revenue spent than new ones.
CandyBar Features
- Supported: Digital loyalty programs
- Supported: Get instant feedback
- Supported: Track loyal customers and remarket to them
CandyBar Screenshots
CandyBar Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have praised CandyBar's customer service for being responsive and helpful in addressing their questions and concerns during the decision-making process. This has solved a common business problem of providing excellent customer support, which is crucial for building trust and fostering loyalty. Users have reported that they received quick responses that helped them make informed decisions about using the software. By having a helpful customer service team readily available, businesses can ensure that potential customers receive the information they need to confidently choose CandyBar as their loyalty program solution.
Another key use case for CandyBar is the integration of customer databases across different platforms and outlets. Users have noted that this feature has simplified the management of customer information, solving a significant business problem. With CandyBar, businesses no longer need to manually consolidate data from various sources, saving time and effort. By having all customer data in one centralized system, users can easily access and analyze the information to gain valuable insights into their customers' preferences and behaviors. This allows businesses to tailor their marketing strategies and provide personalized experiences, ultimately increasing customer engagement and driving revenue growth.
The functionality provided by CandyBar also eliminates the need for printing loyalty cards, as reported by users. This solves a practical business problem faced by many retailers who struggle with managing physical loyalty cards. With CandyBar, businesses can offer digital loyalty programs where customers simply provide their phone number or email address to earn and redeem rewards. By eliminating the hassle of physical cards, businesses can streamline operations, reduce costs associated with card printing and distribution, and enhance the overall customer experience.
In summary, CandyBar addresses several key business problems by providing responsive customer service, integrating customer databases, and eliminating the need for physical loyalty cards. Users have found these features invaluable in simplifying decision-making processes, streamlining data management, and enhancing overall operations.
Great Customer Support: Multiple users have praised the customer support provided by CandyBar, mentioning that the team has a good attitude and provides fast and concise responses. Some reviewers specifically mentioned Vino, Jelson, and Mardie as being particularly helpful in resolving their issues.
Easy to Use: Several users have highlighted how easy it is to use CandyBar. They appreciate that it can be operated without requiring a special dedicated iPad and can simply be pulled up on the iPad register after ringing out customers. Additionally, they like that customers do not need to download an app to receive credits.
Cost-Effective Option for Small Businesses: Many reviewers have compared CandyBar to other loyalty sites and their current software company and found it to be a cost-effective option for new or small businesses. They appreciate its ease of use and mention that their operations team finds it easy to understand and use.
Slow English to Italian translation: Some customers have mentioned that the translation from English to Italian in CandyBar's communication aspects has been slow and not implemented quickly enough.
Lack of tutorial and setup call: Users have expressed a desire for a tutorial at the start and a setup call with the RC team, as they feel these areas could be improved upon.
Need for better error prevention mechanisms: Several reviewers have highlighted the need for better error prevention mechanisms in CandyBar to avoid human errors and fraudulent transactions. They suggest implementing a POS connection to address this concern.