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Clinic HQ

Clinic HQ

Overview

What is Clinic HQ?

Clinic HQ is a software solution designed specifically for spay/neuter clinics. According to the vendor, it offers a range of tools and features to assist clinics in scheduling appointments, managing capacity, entering medical and financial information, and generating reports. Clinic HQ is suitable...

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Recent Reviews
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Reviewer Pros & Cons

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Pricing

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Basic

$199

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Clinic HQ?

Clinic HQ is a software solution designed specifically for spay/neuter clinics. According to the vendor, it offers a range of tools and features to assist clinics in scheduling appointments, managing capacity, entering medical and financial information, and generating reports. Clinic HQ is suitable for spay/neuter clinics of all sizes, including both stationary clinics and mobile clinics. It caters to various professions and industries, such as spay/neuter clinics, veterinary clinics, animal shelters, animal welfare organizations, and non-profit organizations.

Key Features

Calendar: According to the vendor, Clinic HQ provides a calendar view that displays color-coded appointments, rechecks, and veterinarians. The calendar tiles can be customized to prioritize different user needs.

Appointments: Clinic HQ allows users to make appointments easily with just a few clicks. Additionally, clients have the option to book appointments online through integrated free online booking, as stated by the vendor.

Accounting: The vendor claims that Clinic HQ covers various accounting aspects, including public accounting, volume client billing, and walk-in sales. It also allows for easy export of data to QuickBooks.

Reminders: Clinic HQ provides reminders to owners via call, text, or email, according to the vendor. Users can personalize and customize reminder templates to suit their needs.

Grant Management: According to the vendor, Clinic HQ offers grant management functionality that allows specific grants to be linked to clients and animals. Users can set up restrictions based on target areas, animal breeds, or client characteristics.

Reports: Clinic HQ offers a variety of reports displaying key metrics, as stated by the vendor. Users also have the ability to create custom reports if needed.

Spay/Neuter/Wellness Scheduling: Clinic HQ provides tools for effectively scheduling spay/neuter and wellness appointments. The vendor mentions that it includes a Walk-in scheduler, calendar, and reminders for wellness booking.

Transport check-in tool: Clinic HQ assists with the check-in processes for transporting animals, according to the vendor.

Training for all staff: The vendor states that Clinic HQ provides training resources for all clinic staff members.

E-Pay and credit card vaulting: Clinic HQ supports electronic payments and secure storage of credit card information, as mentioned by the vendor.

Clinic HQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based
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Comparisons

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Reviews and Ratings

(1)

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
May 14, 2024

Find a larger more reputable software to use

Verified User
Manager in Other
Veterinary Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
We used Clinic HQ to manage and support a high volume spay neuter clinic. We selected the software mainly for the appointment scheduling online which is a huge timesaver for a high volume clinic. Vouchers make up about 70% of our income so the voucher invoicing functionally was important to us as well. Finally, the integrations with other software was also very appealing to us.
Pros and Cons
  • Appointment Scheduling
  • Voucher Invoicing
  • Reports
  • In our experience, some basic functionality requires multiple steps to complete. Would like to see more efficiencies in the core functionality.
  • ClincHQ provides minimal support to clients. During our service period with ClinicHQ, there were only two employees available to all clients for support. There was no implementation management and support tickets lacked meaningful information and was usually not resolved to our satisfaction. We got most of our support/help with issues from other users in a Facebook group. Clinic HQ stated recently that they have nearly 500 clients. Hiring more employees to provide quality support to clients would be a plus.
  • Customer Service - Clinic HQ is privately owned. The owner is involved with support and is unprofessional, rude, and openly insulting to clients. In my experience, questions and feedback are taken as personal attacks and the owner attacks back. This has no place in business and is something we could not waste our time on since we have such a busy clinic. The messaging from the owner seems to be take it or leave it. I’ve never worked with a software company that operates this way. Listening to client feedback without taking offense and working with clients as partners would be a much better approach.
  • ClinicHQ has a dated user interface and could be upgraded to include more efficiencies in the core functionality. However, it is privately owned and it appears unlikely that they can do a major product overhaul/upgrade due to lack of funds.
Likelihood to Recommend
In our experience, the integrated credit card processor breaks far too often which halts our ability as a business to accept deposits and check clients out online. When there is an outage, the only way for the clinic to take payment is by entering credit card data manually which is very time consuming and a poor experience for clients lined up checking out.
Return on Investment
  • The monthly fee is $199 but, in our experience, the costs for the labor/time to resolve issues ourselves or work with support added about $200-$400 more in admin costs per month.
  • When there was a credit card processor outage, functionality in ClinicHQ was impacted so our clients could not schedule appointments because a deposit was required resulting in lost clients and lost revenue, appointment reminder emails and notifications could not be sent so we had a 10-20% no show rate on those days resulting in lost income, and clients could not pay online prior to check-out and instead had to wait in long lines for a staff member to manually key in their credit card data resulting in a very poor and frustrating client experience.
  • In our experience, the poor technical support and customer service was stressful and time consuming for our staff. Clinic HQ seems to value their time and costs over their clients’ time and costs. Because software is key to our high volume business and daily operations, we could not continue working with this software provider. Having only 3 U.S. employees to support U.S. clients, having outages of key functionality, and having no funding for major upgrades and new functionality were big drawbacks for us.
Alternatives Considered
We selected Clinic HQ as a brand new clinic because to us on paper they had everything we needed to run the business. In actuality, some of the software functionality did not work as advertised, and they lack quality support and support staff. They also seems to be loose with their software development methodology or lack it completely.
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