TrustRadius Insights
Users have found Clubspeed to be invaluable for managing the sign-in process and waivers, particularly for venues with unique needs. The …
Overview
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- Free/Freemium Version
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Product Details
- About
- Tech Details
What is Clubspeed?
Clubspeed Features
- Supported: Barcode/Ticket Scanning
- Supported: eCommerce Management
- Supported: Multi-Location
- Supported: Customer Accounts
- Supported: Returns Management
- Supported: Electronic Signature
- Supported: Gift Card Management
- Supported: Discount Management
- Supported: Loyalty Program
- Supported: Restaurant POS
- Supported: Retail POS
- Supported: Activity Dashboard
- Supported: Calendar/Reminder System
- Supported: Contact Management
- Supported: Document Storage
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Internal Chat Integration
- Supported: Lead Generation
- Supported: Lead Management
- Supported: Marketing Automation
- Supported: Mobile Access
- Supported: Quotes/Estimates
- Supported: Segmentation
- Supported: Social Media Integration
- Supported: Task Management
- Supported: Attendee Management
- Supported: Badge Management
- Supported: Budgeting/Forecasting
- Supported: Event Scheduling
- Supported: Exhibit/Vendor Management
- Supported: Gamification
- Supported: Registration Management
- Supported: Reporting/Analytics
- Supported: Room Block Management
- Supported: Social Promotion
- Supported: Surveys & Feedback
- Supported: Ticketing
- Supported: Concessions Management
- Supported: Customer Data Management
- Supported: Employee Management
- Supported: Kiosk Ticketing
- Supported: Mobile Ticketing
- Supported: Online Ticketing
- Supported: Onsite Ticketing
- Supported: Point of Sale (POS)
- Supported: Print-at-Home
- Supported: Promotions Management
- Supported: Season Tickets
- Supported: Ticket Reservations
- Supported: Billing & Invoicing
- Supported: Contract/License Management
- Supported: Customer Management
- Supported: Event Management
- Supported: Food & Beverage Management
- Supported: Multi-Facility
- Supported: Reservations Management
- Supported: Resource Management
- Supported: Sales Management
- Supported: Staff Management
- Supported: Alerts/Notifications
- Supported: Customer Database
- Supported: Customizable Templates
- Supported: Data Import/Export
- Supported: Document Management
- Supported: Forms Management
- Supported: Online Signing
- Supported: QR Codes
- Supported: Reporting & Statistics
- Supported: Searchable Database
- Supported: Secure Data Storage
- Supported: Status Tracking
- Supported: Waiver Kiosk
Clubspeed Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found Clubspeed to be invaluable for managing the sign-in process and waivers, particularly for venues with unique needs. The software's user-friendly nature, combined with outstanding follow-up, support, and training, has been highly appreciated by users. Clubspeed continuously upgrades its features, providing a positive overall experience and ease of use. Customer support is consistently praised for going above and beyond to resolve any issues that may arise. With Clubspeed's help, businesses have benefited from features such as online booking, self-serve kiosks, and data analysis for social media ads. The ClubBooking system has significantly reduced wait times and improved the guest experience. Additionally, the management tools provided by Clubspeed, including activity scheduling and staff management, have maximized the effectiveness of customer experiences. This comprehensive software streamlines various aspects of business operations, including customer registration, purchases, and restaurant ordering. By consolidating multiple systems into one platform, Clubspeed drastically reduces wait times. Users have reported that the support team is readily available and knowledgeable in resolving any issues promptly. The collaboration between Clubspeed and its users has resulted in better technologies for the amusement industry. Overall, Clubspeed has played a crucial role in the growth and operation of businesses in the entertainment industry by offering a well-rounded product that optimizes service delivery to thousands of customers.
Great Customer Service: Users consistently praise Clubspeed for its exceptional customer service. Reviewers have stated that the support team is patient, knowledgeable, and responsive, providing helpful and friendly assistance whenever issues or problems arise.
Easy to Use with Comprehensive Features: Many users find Clubspeed's software easy to learn and navigate. They appreciate the availability of a wide range of features that effectively cater to the needs of karting facilities. The software allows them to easily generate reports for analysis, contributing to efficient business management.
All-in-One Solution: Several facilities highly value the all-in-one nature of Clubspeed's software. They appreciate that it eliminates the need to engage with multiple vendors as it covers various aspects such as online booking, point-of-sale, garage management of karts, and speed screens. This comprehensive solution streamlines their operations and provides a seamless experience for both staff members and guests alike.
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Limited customization options for reporting: Some users have expressed a desire for more customizable reporting features and options, noting that the current capabilities do not fully meet their specific needs.
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Challenges with certain features and region availability: Users have encountered issues with certain features not being fully available in certain regions of use, such as the new e-gift card platform. Additionally, the online booking feature requires further development to be considered a complete solution.
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Learning curve and outdated backend: While generally satisfied with the software, some users have found that the backend has a learning curve and is due for a facelift. They believe that improvements in this area are already in progress but would appreciate a more intuitive user interface going forward.