SharpSpring (discontinued) Reviews and Ratings

Rating: 8.1 out of 10

Score

8.1 out of 10

Community insights

TrustRadius Insights for SharpSpring (discontinued) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive User Interface: Users have consistently praised the intuitive user interface of Constant Contact Lead Gen & CRM, with many stating that it makes tasks easy to accomplish. Several reviewers have expressed their satisfaction with how easily they can navigate through the platform and perform various marketing activities.

Wide Range of Marketing Capabilities: Many users appreciate the extensive range of marketing capabilities offered by Constant Contact Lead Gen & CRM. They have highlighted features such as automation workflows and personalized messaging, which allow them to create targeted campaigns for their audience. The platform's versatility in managing multiple campaigns has also been commended by several reviewers.

Reliable and Insightful Reporting Tools: Reviewers value the reliability of Constant Contact Lead Gen & CRM's software and its ability to provide insightful reporting tools. The CRM system effectively tracks leads and interactions, allowing users to gain valuable insights into their marketing efforts. This feature has received positive feedback from a significant number of users who appreciate the comprehensive reporting feature provided by Constant Contact Lead Gen & CRM.

Reviews

523 Reviews

Great tool for small and medium companies

Rating: 8 out of 10

Incentivized

December 19, 2024

Use Cases and Deployment Scope

We use the forms, automations, lists and emails mostly. We automate processes and sequences of emails so we don't need to do manual work. We also use the media center to track how many opens and views they received. We have used integrations in the past to also add contacts and launch campaigns.

Pros

Email marketing
Automations
Forms

Cons

Reporting
Contact management and list

Likelihood to Recommend

I find that this is a good and predictable tool for small and medium companies that want to have regular communications with leads and clients. It helps automate processes and create quick sequences where other tools might be more expensive or have further complexities. Reporting is a negative aspect in the tool since it gets pretty limited.

Verified User

Consultant in Marketing (1-10 employees)

Vetted Review

9 years of experience

Great streamlined option for companies that don't want the complexity of Salesforce or similar tools

Rating: 8 out of 10

Incentivized

March 7, 2023

Use Cases and Deployment Scope

We use SharpSpring from Constant Contact to manage all our marketing contacts and communications, including email newsletters, drip campaigns, lead gen forms, marketing automations, retargeting ads, and website chatbot. We use it as a CRM and digital campaign tool for our marketing efforts across all our leads.

Pros

Excellent campaign automation - for example, automatically sending emails and adding people to lists based on actions they take.
Good lead gen forms, simple set-up.
Good media center ability to create trackable links for resources so you can know whenever a lead views it.

Cons

Landing page builder is abysmal, in my view. I believe it was virtually unusable, we build our own landing pages directly on our own website.
Email designing / builder is a little difficult and not always intuitive.
The ads management tool is a bit clunky.

Likelihood to Recommend

Tool is excellent for smaller businesses (while also scaling well) who are in need of a cost-effective CRM that does everything "all-in-one" - including all kinds of automation, lead gen forms, email marketing, and content segmentation. It really does it all (even if not every feature is as strongly executed as other big-name - and expensive - competitors might be).

Philip Kline

Marketing Coordinator in Marketing at Visual Storage Intelligence (51-200 employees)

Vetted Review

2 years of experience

SharpSpring Has Moved Our Marketing Business To The Next Level

Rating: 10 out of 10

Incentivized

February 21, 2023

Use Cases and Deployment Scope

We use SharpSpring to, amongst other things, gather valuable data about our clients as they engage with different content. Their lead scoring system is so intuitive that it allows to prioritize and market to specific levels of the buyer's journey. This has been invaluable to our business. We're also able to schedule social media content, create unique landing pages for our different offerings and create automated workflows that save our sales team hours of work each month.

Pros

Lead Scoring
Sales Optimization
Landing Page Builder
Email Blast Builder
Workflow Automations

Cons

Native Sales Dialer included for one user
SMS integration
Custom API integration for some of the more popular tools

Likelihood to Recommend

Scenarios would include (for both our business and our clients):

* Getting detailed information on all the points where our clients have interacted with our business.

* Created an entirely new way to upscale our offerings and bring these benefits to our client base - while improving our bottom line.

* Doing large-scale email campaigns.

* Scheduling all content for our social media posts across multiple channels

Devon Clark

Managing Director in Marketing at Zebrand (1-10 employees)

Vetted Review

1 year of experience

SharpSpring, the definitive marketing automation solution for agencies!

Rating: 10 out of 10

Incentivized

November 30, 2022

Use Cases and Deployment Scope

One of the best marketing automation tools at the market. I firmly believe it is a great tool for agencies to bring the automation power to big, medium and small businesses. It is great to start an inbound marketing project at your client, because you can assign different prices for the license depending of the type of client. CRM included, automation, media center and a lot of powerful functionalities for a lower price than the competitors. It's remarkable that the support team and time response are fast and problem solvers. Keep doing great job SharpSpring!

Pros

Pricing
Functionalities
Support

Cons

Social media: we need to post videos and galleries!
More native integrations, a lot with Zapier but is more difficult than bringing into the tool.
Analytics back please!!

Likelihood to Recommend

Starting an inbound project with a new client, I highly recommend to include SharpSpring as an option because, for example in Europe is not so well known as other solutions. Believe me that, we could cover at least the 90% of the requirements that other tools like HubSpot offers for medium size companies.

Alvaro Pastor Vara

Account Manager in Marketing at Nfq Advisory, Solutions, Outsourcing (1-10 employees)

Vetted Review

Reseller

3 years of experience

View profile

The Best All-in-One CRM Software to Track Visitors, Leads and Sales.

Rating: 10 out of 10

Incentivized

September 28, 2022

Pros

Sales Pipeline
Sales Report
Marketing Automation
Life of Lead
Email Automation and Email Marketing

Cons

Landing Page Builder
Email Layout
Mobile Apps

Likelihood to Recommend

I have used several CRMs and SharpSpring is really the best and most efficient CRM. You can Track all of your Marketing effort at the same place! The implementation of the system is very simple and fast. You can track your visitors, Prospect, Automation Campaign, Follow up email, Sales Pipeline, Sales, Sales Report, etc! It's all inclusive! The support listens to our recommendations and the platform evolves every month. I will definitely continue to suggest this CRM to my clients

Jasmin Tremblay

Senior Web Developer in Marketing at cFocus (1-10 employees)

Vetted Review

7 years of experience

The BEST value for money of anything you might be comparing.

Rating: 10 out of 10

Incentivized

September 22, 2022

Use Cases and Deployment Scope

A very complete tool to control all your Digital Marketing and the relationship with your customers. Sales modules, marketing, reports, landing pages, forms and a lot of resources at your disposal. The best feature is that it has a native connection with most of the common tools... It should be a must in your company!

Pros

Email Marketing with "friendly user" templates
Easy way to analyze and to have results of everything with the reporting area
Superb customer service
Easy connectivity with all the tools that you already use it...

Cons

It is very complete and the truth is that I don't miss any functionality...
They are very strict about the quality of your database and sometimes require you to talk to their compliance department to confirm that you are doing things right...

Likelihood to Recommend

It is a very comprehensive tool and easy to connect to other data sources. In my sector (hotel industry) it is common to have a booking engine, a PMS, a Channel Manager and different data sources and SharpSpring makes all these connections easy... Once you have everything connected you discover the full potential of the tool and all that you can do in terms of automation... It's amazing!

Marcos Yudici

Senior Marketing Manager in Marketing at Roiback (51-200 employees)

Vetted Review

3 years of experience

View profile

SharpSpring became unprofitable after the Constant Contact purchase

Rating: 6 out of 10

Incentivized

August 30, 2022

Use Cases and Deployment Scope

We used SharpSpring for several years, both for ourselves and with a few clients. When we signed up, the margins were solid, but they reduced over time making the platform unprofitable for our agency.

Pros

Contact Management
Chatbot

Cons

Spam responses are overly policed causing constant shutdowns for aggressive marketing teams.
Issues with the page and email builder resulted for support requests with no solution.
Since the purchase by constant contact, support dwindled and account suspensions due to a handful of spam complaints took days to resolve.

Likelihood to Recommend

I know some agencies that are geared for content marketing do well with it but as an email sending platform, it fails to impress.

Ryan Turner

Co-Owner in Marketing at 3PRIME, LLC (1-10 employees)

Vetted Review

1 year of experience

View profile

Decent Platform

Rating: 8 out of 10

Incentivized

June 23, 2022

Use Cases and Deployment Scope

We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; tracking automation; lead scoring and more. It helps us identify opportunities and the stage of prospects in the pipeline. It also helps us with projections and budget planning, as well as priorities. I personally use it for tracking marketing efforts, i.e. social media post engagement, email analytics, and landing page development.

Pros

View of sales leads
Social media planning
Automation

Cons

Integration with Zoom Info
Better social media - hashtags, tagging companies @xyz, ability to plan same posts on different channels and different time of day
Integration with CDP software

Likelihood to Recommend

SharpSpring from Constant Contact is well suited for most marketing needs and functions. It's relatively easy to create landing pages on our website and use them to push newsletters out to targeted segments. The online help desk is always prompt and takes care of questions. I find the social media tool a little awkward to use in comparison to other tools I've used in the past. That needs some work.

Verified User

Director in Marketing (11-50 employees)

Vetted Review

1 year of experience

SharpSpring works for us

Rating: 10 out of 10

Incentivized

June 11, 2022

Use Cases and Deployment Scope

We use SharpSpring throughout our entire company. We are using the landing page function, tracking social media, utilizing the automated marketing features, and the automated lead tracking features. We particularly like how everything is fully integrated.

Pros

Lead tracking
Email marketing automation
Social media listening

Cons

I'd like to see SharpSpring become more mobile-friendly for Android users.
Navigation can be cumbersome.
Would like to see more Constant Contact functionality integrated.
More LinkedIn integration.

Likelihood to Recommend

It seems to me that SharpSpring is best suited to companies that are looking to take advantage of shifts in buyers purchasing habits towards automated, digital, inbound marketing and have annual sales of 1million and up.

Wayne Ivey

President in Corporate at Local MarketPlace (1-10 employees)

Vetted Review

Reseller

1 year of experience

View profile

Align Marketing and Sales teams with SharpSpring + Salesforce integration

Rating: 9 out of 10

Incentivized

June 9, 2022

Use Cases and Deployment Scope

We use SharpSpring for marketing automation including handling our marketing contacts, campaigns, landing pages, website analytics, and more. With SharpSpring, we have a lot

more visibility into our leads' behaviours and how they are engaging with our content. This helps us determine their readiness to engage with the Sales team. SharpSpring is integrated with Salesforce so our marketing team can support our sales team, without the need for them to learn a new tool.

Pros

Customer journey: life of the lead
Automations and workflows
List management and segmentation
Campaign tracking
Reporting and analytics

Cons

Social media scheduling is limited in functionality.
Content calendar could be more robust and less manual.
Landing page builder is difficult to use.

Likelihood to Recommend

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.

Andrea Nwobosi

Marketing and Business Development Specialist in Marketing at Elantis Solutions Inc. (11-50 employees)

Vetted Review

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