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Great streamlined option for companies that don't want the complexity of Salesforce or similar tools
March 07, 2023

Great streamlined option for companies that don't want the complexity of Salesforce or similar tools

Philip Kline | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring from Constant Contact

We use SharpSpring from Constant Contact to manage all our marketing contacts and communications, including email newsletters, drip campaigns, lead gen forms, marketing automations, retargeting ads, and website chatbot. We use it as a CRM and digital campaign tool for our marketing efforts across all our leads.
  • Excellent campaign automation - for example, automatically sending emails and adding people to lists based on actions they take.
  • Good lead gen forms, simple set-up.
  • Good media center ability to create trackable links for resources so you can know whenever a lead views it.
  • Landing page builder is abysmal, in my view. I believe it was virtually unusable, we build our own landing pages directly on our own website.
  • Email designing / builder is a little difficult and not always intuitive.
  • The ads management tool is a bit clunky.
  • Forms and granular contact fields help with segmentation, which improves our marketing to audience subsets to improve our advertising ROI.
SharpSpring from Constant Contact is more streamlined (and cost-effective), especially for smaller businesses that don't need all the complexity and confusion of bigger options like Salesforce.

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact Lead Gen & CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Tool is excellent for smaller businesses (while also scaling well) who are in need of a cost-effective CRM that does everything "all-in-one" - including all kinds of automation, lead gen forms, email marketing, and content segmentation. It really does it all (even if not every feature is as strongly executed as other big-name - and expensive - competitors might be).

Constant Contact Lead Gen & CRM Feature Ratings

7.0
WYSIWYG email editor
6
Dynamic content
6
Ability to test dynamic content
8
Landing pages
4
A/B testing
7
Mobile optimization
6
Email deliverability reporting
7
List management
9
Triggered drip sequences
10
8.5
Lead nurturing automation
10
Lead scoring and grading
8
Data quality management
7
Automated sales alerts and tasks
9
6.5
Calendaring
8
Event/webinar marketing
5
6.0
Social sharing and campaigns
6
Social profile integration
6
6.3
Dashboards
6
Standard reports
6
Custom reports
7
8.0
API
Not Rated
Role-based workflow & approvals
8
Customizability
Not Rated
Integration with Salesforce.com
8

SharpSpring from Constant Contact Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No.
Yes - Yes.
Have had many instances of encountering glitches or simply not knowing how to do something, and the team is always insightful, helpful, and personable.
Great and fast support.