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Users of Crowdstack Pro, previously known as Hoopla, have found success in various use cases with the platform. One key use case is the …
Overview
What is Crowdstack Pro?
Crowdstack Pro is a social community platform that enables organizations to create and manage their own online communities. It acts as an extension of the organization's primary website, providing a dedicated space for audience engagement, content sharing, and member management. Crowdstack Pro is suitable...
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Product Details
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- Tech Details
What is Crowdstack Pro?
Crowdstack Pro is a social community platform that enables organizations to create and manage their own online communities. It acts as an extension of the organization's primary website, providing a dedicated space for audience engagement, content sharing, and member management. Crowdstack Pro is suitable for businesses of all sizes, ranging from small enterprises to large corporations. It caters to a diverse range of professions and industries, including brands, businesses, associations, nonprofits, publishers, media organizations, educational institutions, and professional communities.
Key Features
Member Management: Crowdstack Pro offers robust tools for managing and organizing audience members. These tools include segmenting members by role, assigning permissions, tracking activity, and facilitating communication through messages.
Engagement: Crowdstack Pro supports various forms of engagement, including blogging, discussion topics, surveys, calendar events, resources, and status updates. Administrators have the flexibility to enable specific content types based on their preferences.
Segmentation: Crowdstack Pro allows the creation of unlimited subgroups within the community. This feature enables segmented interactions with their own set of rules and guidelines.
Customizable Workflows: Crowdstack Pro provides automation rules that enable administrators to create customized workflows. These workflows can include conditions, triggers, and actions such as reviewing new content, congratulating members for milestones, and sending automated welcome emails.
Privacy Tools: Crowdstack Pro includes built-in privacy tools that can be enabled to comply with international privacy laws such as GDPR. Administrators have control over which privacy features to enable, ensuring compliance and safeguarding member data.
Monetization Options: Crowdstack Pro offers a built-in premium membership system, allowing organizations to designate premium features or content and set their own fees for access.
API Integration: Crowdstack Pro provides an API that allows seamless integration with other areas controlled by the organization, such as existing mobile apps.
Custom Profile Fields: Administrators can collect and enforce privacy levels for various profile information fields, ensuring that member data is collected and managed in a customizable manner.
Embeddable Widgets: Crowdstack Pro offers pre-built embeddable widgets that enable organizations to seamlessly showcase their Crowdstack community on their main website.
Reporting and Analytics: Crowdstack Pro provides robust metrics and reporting capabilities to track community health, member and content activity, and generate member activity reports.
Crowdstack Pro Features
- Supported: Content Management
- Supported: Discussions/Forums
- Supported: Event Management
- Supported: Group Management
- Supported: Ideation
- Supported: Member Directory
- Supported: Membership Management
- Supported: Moderation
- Supported: Access Controls/Permissions
- Supported: Real-Time Chat
- Supported: Activity/News Feed
- Supported: Blogs
- Supported: Knowledge Base Management
- Supported: Data Security
- Supported: Media Library
- Supported: Social Media Integration
- Supported: Social Promotion
Crowdstack Pro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Crowdstack Pro, previously known as Hoopla, have found success in various use cases with the platform. One key use case is the launch of online communities, where users have been able to solve visibility issues and increase engagement for their online events. This has been particularly beneficial for B2B consulting firms, as Crowdstack Pro enables them to transition to a more efficient and interactive model by providing clients with access to a range of resources such as documents, videos, discussion forums, calendars, and live chat events. The ability to customize permission groups and set member access levels has allowed users to create exclusive communities tailored to their specific needs.
Another area in which Crowdstack Pro excels is in facilitating knowledge sharing among professional communities. Users appreciate the customization capabilities of the platform, allowing them to tailor it according to their specific requirements. Additionally, the ease of setup and customization process has made it accessible even for users with limited knowledge of CSS or HTML. The modern and user-friendly interface of the latest version of Crowdstack Pro puts it ahead of its competitors. Furthermore, users have praised the exceptional support staff who are responsive, knowledgeable, cheerful, and professional. Whether it's quick response times or competent assistance in resolving issues, Crowdstack Pro's tech support team has garnered praise from users.
Crowdstack Pro has also proven valuable for non-profit patient communities seeking connection and support. By utilizing the platform's features, these communities have been able to come together for educational programs and find emotional support within their respective networks. The server infrastructure of Crowdstack Pro has demonstrated its capability to handle high traffic levels efficiently, as evidenced by a forum that serves over 9 million pages per month without issue. This reliability has made it a trusted choice for running multiple partner groups within an all-inclusive partner portal. Users appreciate Crowdstack Pro's flexibility in turning on or off features based on their phased approach and consistently rolling out new features through constant innovation. Overall, Crowdstack Pro has been commended for its understanding of specific requirements, clear demonstrations, and excellent customer support, setting it apart from other vendors in the market.
Easy to Install and Manage: Users have found Crowdstack to be easy to install and manage as an administrator, with multiple reviewers expressing their satisfaction. The software's user-friendly interface and intuitive setup process have made it a convenient choice for community management.
Excellent Communication and Collaboration Platform: Crowdstack has been praised by numerous reviewers for its excellent communication, collaboration, and marketing platform. Its seamless integration of these features has helped users grow their communities and reach their target audience effectively.
Responsive Support Team: The availability of a responsive support team has been highlighted by several users who have found Crowdstack to be a helpful resource. The support staff's prompt response to emails and questions has assisted customers in expanding their community reach without any major obstacles.
Cancellation policy: Some users have expressed dissatisfaction with the cancellation policy of Crowdstack Pro, stating that if an account is not used, even if it is paid or a lifetime deal, it is cancelled with no possibility of return.
Lack of cross-posting functionality: Reviewers have mentioned a desire for the ability to cross-post between subgroups and the main page in Crowdstack Pro. This feature is currently lacking in the software, which may limit their ability to share content effectively across different sections.
Steep learning curve: According to user feedback, becoming familiar with Crowdstack Pro takes some time. The software has been described as having a steep learning curve, suggesting that new users may find it challenging to quickly grasp all its features and functionalities.