TrustRadius Insights
Crowdtech has proven to be an invaluable tool for a variety of use cases. Its easy-to-use interface and comprehensive functionality make …
Starting at $750 per year
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Basic
$750
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Crowdtech?
Crowdtech Features
- Supported: Email Marketing
- Supported: Question Branching
- Supported: Skip Logic
- Supported: Support Audio/Images/Video
- Supported: URL Customization
- Supported: Data Analysis Tools
- Supported: Mobile Survey
- Supported: Offline Response Collection
- Supported: Question Library
- Supported: Site Intercept Survey
- Supported: Communication Management
- Supported: Content Management
- Supported: Customizable Branding
- Supported: Discussions/Forums
- Supported: Event Management
- Supported: Group Management
- Supported: Ideation
- Supported: Member Directory
- Supported: Membership Management
- Supported: Moderation
- Supported: Surveys & Feedback
- Supported: Third Party Integrations
- Supported: Website Management
- Supported: Benchmarking
- Supported: Multi-Channel Distribution
- Supported: Panel Management
- Supported: Phone-Based
- Supported: Reporting/Analytics
- Supported: Statistical Analysis
- Supported: Survey Builder
- Supported: Survey Sample Management
- Supported: Churn Management
- Supported: Community Management
- Supported: Content Creation
- Supported: Feedback Management
- Supported: Gamification
- Supported: Live Chat
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Knowledge Management
- Supported: Multi-Channel Data Collection
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Sentiment Analysis
- Supported: Survey/Poll Management
- Supported: Text Analysis
- Supported: Complaint Monitoring
- Supported: Customizable Forms
- Supported: Email Management
- Supported: Engagement Tracking
- Supported: Trend Analysis
Crowdtech Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Crowdtech has proven to be an invaluable tool for a variety of use cases. Its easy-to-use interface and comprehensive functionality make it ideal for building complex questionnaires. Users have found Crowdtech particularly useful for conducting surveys, panels, and communities, allowing them to gather valuable insights from different sources. The platform's seamless integration with other systems enables users to streamline their research processes. Additionally, the ability to customize the look and feel of surveys ensures branding consistency.
One of the key use cases where Crowdtech shines is in conducting critical surveys such as Net Promoter Score, which is a vital Key Performance Indicator for many companies. Users appreciate how Crowdtech's high-quality software makes it easy to handle these important surveys. The built-in market research insights enhance the overall user experience, providing valuable data-driven insights. Furthermore, users value the excellent price point of Crowdtech, making it a cost-effective solution for businesses of all sizes. Overall, Crowdtech's ease of use, extensive functionality, and reliable support make it a preferred choice for market researchers seeking a versatile and user-friendly platform.
Flexible Customization: Several reviewers have praised Crowdtech for its flexibility and ability to adjust to their specific needs. Users have found the software to offer a wide range of customization options, allowing them to tailor it according to their individual requirements. This level of flexibility can be valuable in ensuring that users can create surveys that align with their research objectives.
Responsive Helpdesk Support: Many users have appreciated the reliable and responsive helpdesk support provided by Crowdtech. The company has been commended for its prompt assistance and effective resolution of issues or questions raised by users. Having access to dependable customer support can greatly enhance the user experience, as it provides reassurance and ensures smooth operation of the software.
Customizable Survey Design: Users have expressed satisfaction with Crowdtech's ability to customize the look and feel of surveys. The software allows branding options, enabling users to make their surveys visually appealing and reflective of their organization's identity. This feature enhances the overall user experience by creating a professional and engaging survey environment for respondents.
Limited Customization Options: Some users have expressed the need for more IT time to customize Crowdtech according to their specific needs. They feel that the tooling lacks flexibility in terms of customization and would benefit from additional options for tailoring it to their preferences.
Lack of Advanced Functionality: Several reviewers have mentioned that certain aspects of Crowdtech could be improved to better align with competitors. For example, the Community platform is considered lacking in advanced functionalities and needs enhancements to keep up with industry standards. Additionally, the survey tooling could benefit from more sophisticated questioning technology and output features such as first-click, eye-tracking, and better heatmap outputs.
Clumsy User Experience: Users have reported that navigating through Crowdtech can be cumbersome due to multiple clicks required for various actions. This can slow down workflows and result in a time-consuming experience for users. Furthermore, some users have expressed frustration with pop-up notifications that are triggered by simple mistakes, causing unnecessary interruptions during their work process.