Name: Crowdtech
Price: 750 USD
Author: Crowdtech

Help Desk

Web and Video Conferencing

Customer Support

Automation Testing

Development

Higher Education

K-12 Online Learning

Education

Barcode

Business Intelligence (BI)

Collaboration

File Sharing

Smart Spaces

Streaming Analytics

Enterprise

Accounting

Financial Close

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Cost Management

Cloud Storage

Data Preparation

Debugging

Edge Computing

Fraud Detection

Integration Platform as a Service (iPaaS)

License Management

Managed Hosting

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Monitoring

Network Performance Monitoring

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Community

Content Experience

Content Management

Creative Collaboration

Customer Journey Mapping

Digital Asset Management

Email Marketing

Marketing Automation

Online Proofing

Public Relations (PR)

Sales and Marketing Automation

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales Content Management

Sales

Chiropractic

Civil Engineering

ID Card

Moving Software

Nonprofit Fundraising

Oil and Gas

Tax Practice Management

Vertical-Specific

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Flexible Customization: Several reviewers have praised Crowdtech for its flexibility and ability to adjust to their specific needs. Users have found the software to offer a wide range of customization options, allowing them to tailor it according to their individual requirements. This level of flexibility can be valuable in ensuring that users can create surveys that align with their research objectives.

Responsive Helpdesk Support: Many users have appreciated the reliable and responsive helpdesk support provided by Crowdtech. The company has been commended for its prompt assistance and effective resolution of issues or questions raised by users. Having access to dependable customer support can greatly enhance the user experience, as it provides reassurance and ensures smooth operation of the software.

Customizable Survey Design: Users have expressed satisfaction with Crowdtech's ability to customize the look and feel of surveys. The software allows branding options, enabling users to make their surveys visually appealing and reflective of their organization's identity. This feature enhances the overall user experience by creating a professional and engaging survey environment for respondents.

Limited Customization Options: Some users have expressed the need for more IT time to customize Crowdtech according to their specific needs. They feel that the tooling lacks flexibility in terms of customization and would benefit from additional options for tailoring it to their preferences.

Lack of Advanced Functionality: Several reviewers have mentioned that certain aspects of Crowdtech could be improved to better align with competitors. For example, the Community platform is considered lacking in advanced functionalities and needs enhancements to keep up with industry standards. Additionally, the survey tooling could benefit from more sophisticated questioning technology and output features such as first-click, eye-tracking, and better heatmap outputs.

Clumsy User Experience: Users have reported that navigating through Crowdtech can be cumbersome due to multiple clicks required for various actions. This can slow down workflows and result in a time-consuming experience for users. Furthermore, some users have expressed frustration with pop-up notifications that are triggered by simple mistakes, causing unnecessary interruptions during their work process.

Crowdtech has proven to be an invaluable tool for a variety of use cases. Its easy-to-use interface and comprehensive functionality make it ideal for building complex questionnaires. Users have found Crowdtech particularly useful for conducting surveys, panels, and communities, allowing them to gather valuable insights from different sources. The platform's seamless integration with other systems enables users to streamline their research processes. Additionally, the ability to customize the look and feel of surveys ensures branding consistency.

One of the key use cases where Crowdtech shines is in conducting critical surveys such as Net Promoter Score, which is a vital Key Performance Indicator for many companies. Users appreciate how Crowdtech's high-quality software makes it easy to handle these important surveys. The built-in market research insights enhance the overall user experience, providing valuable data-driven insights. Furthermore, users value the excellent price point of Crowdtech, making it a cost-effective solution for businesses of all sizes. Overall, Crowdtech's ease of use, extensive functionality, and reliable support make it a preferred choice for market researchers seeking a versatile and user-friendly platform.

Basic

Free

Startup

Premium

Retently

Corporate

Dedicated

eSurveysPro.com

Crowdtech

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.