Cvent Surveys Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Cvent Surveys are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Survey Creation: Many users have praised Cvent Surveys for its user-friendly interface and intuitive design, allowing them to easily create surveys even with little survey experience. The tool's simplicity has made it accessible to a wide range of users, enabling them to quickly adapt and leverage its capabilities.

Efficient Survey Distribution: Users highly appreciate the easy and efficient process of uploading and sending out surveys in Cvent Surveys. The invitation file upload feature is particularly valued as it saves time and ensures a smooth survey distribution, especially when automation is not feasible.

Excellent Customer Support: The reliable and helpful support provided by Cvent has been a major reason for user satisfaction with Cvent Surveys. Users consistently mention that they receive timely assistance and resolution to their questions or issues when reaching out to Cvent support via phone or email. This responsive support contributes to a positive user experience and instills confidence in using Cvent Surveys.

Reviews

12 Reviews

Cvent Surveys for Meetings and Events

Rating: 10 out of 10

Incentivized

January 4, 2024

Use Cases and Deployment Scope

Cvent surveys are most often used after an event or meeting to collect post event feedback. Sometimes it is used in advance of a meeting or event to collect data that we need to assist with planning, such as best dates or locations. Surveys are also used in the middle of planning at times, to help with quick information that we need to collect.

Pros

Easy to use
Easy to customize
Many options
Easy for the users
Easy to run reports

Cons

Reporting can be a little frustrating at times
It's another separate product to add on to Cvent - so an additional fee
Data doesn't connect directly to a person or event, which would be a helpful feature

Likelihood to Recommend

Cvent surveys are great for collecting any kind of information from a group of attendees. It is most often used for general surveys in our organization, but you can really use it for a large variety of things. You can ask open ended questions or multiple choice, so the ability to customize leaves it open for more uses.

Kayla Sisco

Program Manager in Customer Service at Meetings & Incentives (51-200 employees)

Vetted Review

3 years of experience

Cvent Surveys review

Rating: 10 out of 10

Incentivized

September 29, 2023

Use Cases and Deployment Scope

We utilize Cvent Surveys by taking polls, forms, complex registrations for VIP registrations and quick surveys post registration to building events. All surveys we send out help us to build a better and more user-friendly registration, it also gives the build of the event some insight into the wants and needs of the audience.

Pros

Surveys
Registrations
Post event build data

Cons

More levels of sub questions

Likelihood to Recommend

Cvent Surveys is well suited for gathering post-event data from the audience. It has easy reporting and gives information from the audience that we would not normally have without speaking to each potential attendee separately. The program also allows us to collect data on flight information using sub questions for attendees.

Mary Ann Hall

Event Management Specialist in Corporate at Federal Reserve Bank of Dallas (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Easy to Use Survey Tool

Rating: 8 out of 10

Incentivized

September 9, 2023

Use Cases and Deployment Scope

Adding Cvent Surveys allowed us to integrate our event management system and our survey/feedback tool into one software. We previously used a third party that required a separate survey for each session and now we only have to maintain one survey.

Pros

Ease of Use
Design Options
Data Collection

Cons

Reporting
Access for survey results
Automated notifications when a survey is submitted

Likelihood to Recommend

Cvent Surveys is better for mid- to larger conferences. Most small conferences would be fine using a third-party to help save on cost.

Verified User

Analyst in Corporate (201-500 employees)

Vetted Review

2 years of experience

Surveys for events is a need!

Rating: 10 out of 10

Incentivized

September 7, 2023

Use Cases and Deployment Scope

Our company uses Cvent Surveys to gather information from our attendees for breakout sessions in order to give feedback to the speakers and make sure the information we are teaching is relevant. Before Cvent Surveys, we had to manually gather what people wrote and input it in an excel document. Now, all I have to do is select which survey I want and it organizes it in a document perfectly. It’s very convenient and saves me and my team a lot of time on prepping surveys for our marketing team.

Pros

Organizes feedback into 1 document.
Allows different surveys to be pulled, such as main session surveys and breakout session surveys.
Gives additional data, such as graphs on attendance per session.

Cons

It was a little tough to find the correct survey report to print. Maybe make them a sub category at the top that has the breakdown for each type of survey.
Having the option to automatically pop up surveys after a session, but also allow people to click into too.
Giving incentives to filling out surveys. Feedback is key to have.

Likelihood to Recommend

Our company needs surveys to give feedback to our speakers. Cvent Surveys allows attendees to give honest and accurate feedback on the spot after a session ends. It is easier to collect the data, send it to our marketing team, and have them send the feedback to each speaker so they know their strengths but also what needs to be worked on.

Verified User

Employee (51-200 employees)

Vetted Review

1 year of experience

A good survey tool

Rating: 7 out of 10

Incentivized

July 6, 2018

Use Cases and Deployment Scope

We use Inquisium for several purposes including: post event feedback surveys, data collection for items that we forgot to collect during registration, and as a sort of pre-registration/approval tracking form used in conjunction with the event websites housed on the event management tool.

Pros

Variety of question types
Ability to have anonymous or known surveys
Work in conjunction with other Cvent platforms

Cons

The design portion for the look and feel of the site is not as navigable or customizable as would be ideal.
Needs more levels of subquestions. Currently can only do 1, or if you're crafty with logic 2.

Likelihood to Recommend

Especially great when you need survey capability in conjunction with their event platform. Though the design portion isn't totally customizable, it has a lot more customizability than for example using SurveyMonkey for free.

Verified User

Supervisor in Customer Service (10,001+ employees)

Vetted Review

3 years of experience

Inquisium - Great Integrated Survey Tool

Rating: 9 out of 10

Incentivized

April 25, 2018

Use Cases and Deployment Scope

Transplace utilizes Inquisium for some of the major surveys we send throughout the year. Inquisium allows us to integrate with Cvent, Salesforce and customize all aspects of the data we collect.

Pros

Integrates with Cvent
Customization
Ability to copy from previous surveys

Cons

How the data is pulled into categories
Could look a bit more modern

Likelihood to Recommend

Inquisium is great for longer surveys. It's not a quick and easy survey to implement and needs thought.

Rebecca Quinn, CMP

Corporate Events Manager in Marketing at Transplace (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Inquisium is a Great Tool when used with Cvent

Rating: 9 out of 10

Incentivized

April 20, 2018

Use Cases and Deployment Scope

Inquisium is used by our event coordinators and product development team. We administer the surveys after our training events to capture data about the experience customers have during our events. We also use the reports tool in Inquisum to improve our events and training. Our product development team uses it to make changes to our training.

Pros

Survey Emails
Surveys are easy to build
Surveys look good even from the templates
Surveys are easy to report on
Surveys are easy to preview
The diversity of questions is great
Page break feature is intuitive

Cons

Not easy to send test emails
Sometimes the auto send feature does not send
The categories for attendee status is a little confusing as it is not clear whether the status pulls from the event status or the survey status.

Likelihood to Recommend

Inquisium is great when you have a large list of attendees that you need to send survey invitations to. And then sending reminders to those that have not responded. It is also great for making survey templates for multiple events of the same type. We can grab the information easily for each event and compare between multiple events.

Moises Lopez

Public Events Coordinator in Marketing at VitalSmarts (51-200 employees)

Vetted Review

1 year of experience

View profile

Cvent integration across multiple platforms, no need for all those other subscriptions anymore!

Rating: 9 out of 10

Incentivized

May 9, 2014

Use Cases and Deployment Scope

Across two departments. The main purpose was for our event website each year, but we also use it for email campaigns, pre-generated templates, sign-ups, follow ups, alerts and when I need to create quick landing pages.

Pros

It's great that it keeps track of responses and answers and assigns them to our potential attendees, past attendees, colleagues and friends to easily reference.
The surveys have a lot of flexibility when creating and designing templates, wording and layouts.
Being able to edit CSS allows us to match to our current website design as well.

Cons

Being able to edit HTML in every available field has been a problem in the past.
Being able to more easily edit email templates, sometimes work can be lost really easily.
As easy as it can be to edit CSS/HTML, for those members in our organization that lack these skills, they have a difficult time when it comes to designing.

Likelihood to Recommend

For a brand new organization starting out, Cvent is an easy choice to go to. Being able to have your CRM, email, surveys, landing pages, website capabilities, sign up pages, etc. all in one company is awesome. For those that already have an app or software for each of these individual tools, it becomes kind of a challenge to incorporate some of the past tools into Cvent when you don't want to include all of them. e.g. sticking to your old CRM software, but trying to use Cvent for your email templates and correspondence platform. Cvent has made HUGE strides since we first joined on, I'm glad we were able to find it.

Eddie Patzsch

Head of Partnerships in Sales at Groupon (1-10 employees)

Vetted Review

4 years of experience

Don't Vent try Cvent! Why Cvent can make your life easier.

Rating: 10 out of 10

Incentivized

May 8, 2014

Use Cases and Deployment Scope

Cvent is currently being used for creating and sending surveys out both for and from various Lines of Business within the company. My IT department is responsible for the administration of Cvent. We both manage different teams surveys as well as provide training and consultation to other teams that wish to maintain and administer their own surveys. We also have a reporting team that is responsible for providing various metrics utilizing the canned reports available from within Cvent. We also currently have integrated on Line of Business via an API with Cvent for acquisition of invitation data from a CRM and transferring that data via the API to Cvent for loading of the invitation data and sending out the surveys. The specific business problems Cvent addresses is having the ability to produce valuable Voice of the Customer responses that allows our Quality Assurance team to evaluate responses for both internal and external customers providing an opportunity for business change making improvements with focus on customer satisfaction. Net Promoter is a key element in our company for capturing metrics on customer satisfaction. Cvent provides the opportunity to present results in this manner.

Pros

Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.

Cons

It is not intuitive in the design of your survey as to what "type" of survey you may need, i.e., Response type, etc. Because of this, you potentially could be sending the same invitation repeatedly to respondents who either did not respond or partially responded to their survey invitation.
Though customer support is quick to respond, communication with their technical support team at times has proven challenging with them speaking at a level beyond our survey comprehension.
Having multiple organizations within our company adminstrating their own surveys, we have found that when Cvent has made changes to one teams survey during a solution issue, it impacted another teams survey.
Invitation files present a banner at the end of the process depicting the invitation file was imported successfully. We found that it does not always appear, thus causing confusion as to whether the import was successful or not.
When exporting reports into Excel, the ease of expanding rows or collumns functionality no longer exists. The double click capability of the row or colum somehow is removed after the report is presented in Excel. This requires significant manual manipulation of the file to show questions and responses.

Likelihood to Recommend

The capability of Cvent is extraordinary. It can be used for a variety of purposes such as surveys, questionnaires, testing (with scoring capability), net promoter and the list goes on and on. We have found the ability to import questions data, create and design surveys, accomplish reporting all to be intuitive and easy with minimal requirements of having any previous survey creation experience. Typically with only three 1 Hour blocks of training, you can get an individual or team setup and administering their own surveys and reports. Because of the broad capabilities within Cvent, I cannot think of any scenario or situation that the technology would not be appropriate. One crucial point about Cvent is that many companies we survey do not allow their employees to be surveyed from other tools. Cvent, however is approved and accepted allowing us to reach a broader audience in obtaining the valuable feedback that we need in order for us to assure a high level of customer satisfaction.

James Emmer

SR IT Project Manager / Business Analyst in Information Technology at Bright Horizons (10,001+ employees)

Vetted Review

2 years of experience

CVENT as Case Tracking Tool review

Rating: 8 out of 10

Incentivized

May 1, 2014

Use Cases and Deployment Scope

Cvent is used by our department as Case Management System. It allows us to track and report metrics on as weekly basis.

Pros

Customizable System. You can build any Survey/Event easily.
Good reporting capabilities, both custom and built-in
User Friendly interface. Easy to use.
Stability and reliability. System is pretty stable with very rare IT issues popping-up.

Cons

Some fields (like time stamps) can be hidden inside the CVENT database and custom reports are required to report that data.

Likelihood to Recommend

Business Need: CVENT will fit as Survey Management tool really well.

Stepan Vtorykh

Business Analyst - US Channels Business Operations/Americas Regional Operations Center in Customer Service at Cisco Systems (10,001+ employees)

Vetted Review

1 year of experience

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Reviews and Ratings

Don't Vent try Cvent! Why Cvent can make your life easier.

Rating: 10 out of 10

Incentivized

May 8, 2014

Use Cases and Deployment Scope

Pros

Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.

Cons

It is not intuitive in the design of your survey as to what "type" of survey you may need, i.e., Response type, etc. Because of this, you potentially could be sending the same invitation repeatedly to respondents who either did not respond or partially responded to their survey invitation.
Though customer support is quick to respond, communication with their technical support team at times has proven challenging with them speaking at a level beyond our survey comprehension.
Having multiple organizations within our company adminstrating their own surveys, we have found that when Cvent has made changes to one teams survey during a solution issue, it impacted another teams survey.
Invitation files present a banner at the end of the process depicting the invitation file was imported successfully. We found that it does not always appear, thus causing confusion as to whether the import was successful or not.
When exporting reports into Excel, the ease of expanding rows or collumns functionality no longer exists. The double click capability of the row or colum somehow is removed after the report is presented in Excel. This requires significant manual manipulation of the file to show questions and responses.

Likelihood to Recommend

James Emmer

SR IT Project Manager / Business Analyst in Information Technology at Bright Horizons (10,001+ employees)

Vetted Review

2 years of experience