CVENT as Case Tracking Tool review | TrustRadius

Overall Satisfaction with Cvent

Use Cases and Deployment Scope

Cvent is used by our department as Case Management System. It allows us to track and report metrics on as weekly basis.

Pros and Cons

Pros

Customizable System. You can build any Survey/Event easily.
Good reporting capabilities, both custom and built-in
User Friendly interface. Easy to use.
Stability and reliability. System is pretty stable with very rare IT issues popping-up.

Cons

Some fields (like time stamps) can be hidden inside the CVENT database and custom reports are required to report that data.

Return on Investment

As we use CVENT as custom Case Management System, it allows us to have timely reporting and, thus, be able to provide more efficient customer support based on analysis of data and correction of any gaps that we may have.

Likelihood to Renew

9

This is currently our main reporting tool. So there is high probability that it will stay this way.

Likelihood to Recommend

Business Need: CVENT will fit as Survey Management tool really well.

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