Name: CYF Quality
Author: CYF Technology

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Environmental, Social, and Governance (ESG)

Manufacturing Execution

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Delivery Controllers (ADC)

Build Automation

Cloud Management

Cloud Storage

Code Review

Consulting and Advisory Services

Continuous Delivery

Converged Infrastructure

Data Catalog

Data Center Cooling

Edge Computing

Fraud Detection

Integration Platform as a Service (iPaaS)

Message Oriented Middleware

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

Release Management

Server Management

Value-Added Resellers (VARs)

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

Audio Editing

Contact Management

Content Management

Creative Collaboration

Customer Experience Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Proposal

Sales

GDPR Compliance

Security

3D Modeling

Apparel

Dental

Emergency Notification

Financial Services CRM

ID Card

Municipal

Nonprofit Fundraising

Oil and Gas

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Callnote

Kanda Software

Replay Call Recording

Trisys

Verba Recording System

Verba Technologies

ASC Neo Cloud

ASC Technologies

BlendRECORD

iNNSYT

CARIN

TC&C

Call Saver Pro

DynaMetric

CallCabinet

CallShaper

CYF Quality is a call center quality assurance software designed to assist businesses of various sizes in monitoring and improving the quality of their operations. According to the vendor, this solution is suitable for call center managers, quality assurance managers, customer service managers, contact center supervisors, and BPO companies. With its range of features and user-friendly interface, CYF Quality enables professionals in different industries to evaluate performance, analyze data, and gain actionable insights to enhance efficiency and customer satisfaction.

## Key Features

**Scorecard creation tool**: According to the vendor, this software provides an easy and intuitive tool for creating quality assurance scorecards, allowing users to define specific and measurable evaluation criteria.

**Electronic Feedback**: The vendor claims that CYF Quality offers automatic and instant electronic feedback sent to agents after evaluations, including observations, recommendations, and actions. Agents can sign feedback and contest if enabled.

**Automated reports**: The software generates automated reports that can be customized based on specific needs and preferences, according to the vendor. This feature aims to save time by eliminating manual report generation.

**Integrations**: CYF Quality seamlessly integrates with call recording software, help desk and chat software, and employee database software, automating the process of creating contacts in the quality assurance software. This integration, according to the vendor, streamlines workflows and improves efficiency.

**Agent's screen recording**: The vendor states that CYF Quality records the screen of the agent during customer interactions, providing valuable insights beyond audio or chat transcripts.

**Stealth screen monitoring with recording built-in**: According to the vendor, supervisors can use this feature to monitor the agent's screen in real-time and initiate screen recording for specific interactions, ensuring transparency and accountability in agent performance.

**Analytics**: CYF Quality evaluates calls and chats based on facts found in the interactions, moving away from sample-based evaluations to data-driven analysis. The vendor claims that this feature provides insights and trends for continuous improvement.

**Optimize your routine**: According to the vendor, CYF Quality optimizes time by integrating contacts and users, automating report generation and information delivery, and enabling effective communication with agents through the contestation feature.

**Reports in the palm of your hand**: The software offers a wide range of reports, including quality index, faults, training needs, statistics, and productivity reports. The vendor also states that an API is available for data integration with other systems.

**The electronic feedback goes beyond**: According to the vendor, CYF Quality offers three ways to apply feedback electronically, allowing agents to sign feedback and contest if enabled. Additionally, it allows for a quality passing score to merge different feedback approaches.

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

CX Cloud Essentials

CX Cloud Digital Essentials

CX Cloud Elevate

CX Cloud Elite

Talkdesk

Dialpad Connect is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface.

Standard

Dialpad Connect

CYF Quality

CYF Technology

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Call Recording Software

CYF Quality

Overview

What is CYF Quality?