Datagamz

Datagamz is positioned as an engagement and performance platform that utilizes gamification, data science, and analytics to help leaders engage and motivate high-performing teams. The vendor claims that it caters to both small and large call centers, offering personalized performance for agents, managers, and teams through its gamified dashboards. According to the vendor, the platform translates behaviors that improve productivity into badges, quests, and challenges, providing a 360-degree embedded performance view and timely notifications to drive performance.

Key Features

• Personalise Performance for All: Datagamz offers a gamified dashboard that aims to personalize performance for agents, managers, and teams. The vendor claims that it translates behaviors that improve productivity into badges, quests, and challenges. It also provides a 360-degree embedded performance view and timely notifications to drive performance.

• Consolidated Employee Behaviours: The vendor states that Datagamz seamlessly integrates with major contact center applications through its open API. It utilizes patent-pending algorithms powered by Microsoft Power to provide a consolidated employee performance and behavior map. The vendor claims that this feature instantly highlights agent behaviors that contribute towards poor customer experience.

• Motivate and Engage your Employees: Datagamz dashboards are designed to motivate and engage agents and leaders. According to the vendor, the platform provides a mission-driven approach to success, enabling supervisors to provide live feedback and improve the contact center culture.

• Microlearning with Knowledge Progression Tracking: Beyond performance management, Datagamz serves as a learning and development tool. The vendor claims that it offers microlearning capabilities, allowing users to grow their knowledge through quizzes and tracks their progression. This feature aims to foster knowledge growth within the organization.

• Sophisticated, Intuitive Analytics: Datagamz provides insightful reports with meaningful data, offering deep performance and behavior analytics for managers and executives. According to the vendor, users can access pre-built contact center-centric reports or build their own using Microsoft Power BI. The vendor states that this feature aims to build trust with stakeholders through data-driven insights.

• Integrations: The vendor claims that Datagamz seamlessly integrates with various tools required for team excellence, including OMNI channel, WFM, QA, LMS, and more. It offers plug-and-play connectors for Avaya eLite and CT Suite, providing performance insights and omnichannel agent desktop capabilities.