Name: DialLink
Price: 20 USD
Author: DialLink

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Kubernetes Monitoring

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

Education

Business Intelligence (BI)

Collaboration

File Sharing

Workspace Planning

Enterprise

Accounting

Invoicing

Finance and Accounting

Applicant Tracking

Background Check

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Configuration Management Databases

Content Delivery Networks (CDN)

Data Collaboration

Data Observability

Database Load Balancing

Disaster Recovery as a Service (DRaaS)

Enterprise Architecture Management

Fraud Detection

IT Operations Analytics

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet Security

MLOps

Network Monitoring

Network Performance Monitoring

Release Management

SOA Application Gateways

Secret Managers

Technology Scouting Software

Threat Intelligence

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Asset Management

Digital Content Creation

Email Marketing

Landing Page

Marketing Automation

Online Proofing

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Video Surveillance

Security

Oil and Gas

Real Estate

Vertical-Specific

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Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Starter

Premier

Google Voice

DialLink

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

DialLink's dashboard, appearing across desktop and mobile.

an AI voice agent, powered by a knowledge base, that can manage routine inbound and outbound calls around the clock. It answers questions, provides information, and, when needed, transfers the caller to a human agent with full context so nothing gets lost.

where to connect AI voice agents to business platforms such as HubSpot, Salesforce, Shopify, Intercom, Calendly, and Cal.com, as well as AI systems like Claude and ChatGPT. This allows them to retrieve data, perform real business actions, and even be triggered to initiate outbound calls based on predefined events.

some of the available tools, from IVR menus and auto-receptionists to call queues, warm transfers, ring groups, and custom business hours. The smart call routing ensures every call reaches the right person or team.

where DialLink’s AI phone system combines all customer interactions — calls, SMS, and WhatsApp messages — into one platform. AI-suggested messages speed replies. Customer engagement can be improved further with RCS messaging for richer, more interactive communication.

AI-powered call summaries that detail key discussion points, outcomes, and next steps, eliminating the distraction of manual notetaking and enabling efficient follow-up. Additionally, AI call tagging enhances call organization by automatically assigning predefined tags to both inbound and outbound calls, helping to categorize and prioritize conversations for better management and quicker access to key information.

<div><p>DialLink provides an AI-powered business phone system designed for SMBs and startups. With powerful AI voice agents, advanced call handling features, and dynamic business messaging capabilities, DialLink helps businesses project a professional image, improve response times, and stay connected across channels. Its user-friendly, scalable platform ensures professional-grade communications accessible to growing companies without the complexity or costs associated with traditional enterprise systems.</p><p> </p></div><div><p>For more information, visit <a href="http://www.diallink.com/" target="_blank" rel="noreferrer noopener">www.diallink.com</a>. </p></div>

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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DialLink

Overview

What is DialLink?