DialogTech Reviews and Ratings

Rating: 8.9 out of 10

Score

8.9 out of 10

Community insights

TrustRadius Insights for DialogTech are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Detailed and Helpful Tableau Dashboard: Users have expressed that the Tableau dashboard provided by Dashboard Insights is extremely detailed and helpful in showcasing call information to franchisees. Many reviewers appreciate how it allows franchise owners and managers to have a better understanding of their call volume and where the calls are coming from.

Prompt and Helpful Support: The prompt and helpful support provided by the DialogTech Support team has been appreciated by users. They mention that the support team is always willing to assist whenever needed, ensuring a smooth experience for customers.

Useful Weekly Reports: Reviewers find the weekly reports sent out to franchise owners and managers by Dashboard Insights to be useful. These reports provide valuable insights into the sources of incoming calls, giving owners a better look at their call data.

Reviews

8 Reviews

DialogTech - Would highly recommend for any business looking to get better insight into your calls and what's happening on those calls!

Rating: 9 out of 10

Incentivized

August 27, 2021

Use Cases and Deployment Scope

DialogTech is currently being utilized by both the Marketing team and the Operations team. We also have the reports being sent out to our franchisees and their managers on a weekly basis.

DialogTech has helped us have insights into where all of our calls are coming from digitally and what is happening on those calls. It also helps us coach our franchisees on how to better sell during the call.

Pros

Their Tableau dashboard that houses all of our call information is extremely detailed and helps us show all of our franchisees their calls / call volume
The DialogTech Support team is prompt and more than willing to help at all times
The weekly report sent out to franchise owners and managers are useful and give the owners a better look into where their calls are coming from
The integration with Google Analytics and Google ads has been extremely helpful for our team to better optimize our ads!

Cons

The tableau report can be slow at times -- which makes sense since it is pulling data from over 2 years ago
Adding / Removing users on my own is time consuming

Likelihood to Recommend

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.

Janae Helst

Digital Marketing Manager in Marketing at Elements Massage (10,001+ employees)

Vetted Review

3 years of experience

[True] to heart

Rating: 10 out of 10

Incentivized

August 27, 2021

Use Cases and Deployment Scope

We [use] DialogTech within our Telephony department and across

various aspects of our organization. I use the service to solve multiple needs[,] call routing, voice mail[,] IVR's etc... internally,

directly with our client or our call-center. They have one of the best support

teams around and are always a pleasure to work with.

Pros

Reporting
Call Tracking
Call Routing
Analytics

Cons

I would like to see a decrease or a restructuring of the current pricing model used for their reverse phone number look-up.
I would like to see a restructuring of their Reseller account grouping/reporting

Likelihood to Recommend

DialogTech is well positioned for the current services they provided, I would like to see then expand to VoIP services in-order to consolidate vendors.

George Laucirica

Telephony Manager at LeadingResponse (51-200 employees)

Vetted Review

10 years of experience

View profile

Call Tracking Automation Made Efficient.

Rating: 6 out of 10

Incentivized

February 27, 2021

Use Cases and Deployment Scope

We use DialogTech for call tracking, recording, and analytics. DialogTech is used across all accounts managed in the organization for a big number of clients. This tool allows us to share insights, reports, and analytical data with our clients for them to see their marketing efforts' performance and insights about what their prospects need and are looking for.

Pros

Dashboard Insights.
Call Routing.
Call Reporting.

Cons

More integrations.
More Support.
SMS text message tracking.

Likelihood to Recommend

If your organization manages a lot of marketing accounts for clients. DialogTech will definitely help automate communications to improve customer experience and marketing performance. This will [be] a very important value added to your service and make you stand out from the competition. Additionally, clients usually find call tracking and reporting very helpful, especially for those who need to listen to prospects call to QS their employees and of course get to understand their audience better.<div>

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Jorge Peralta

Digital Media Manager in Marketing at White Shark Media (51-200 employees)

Vetted Review

1 year of experience

DialogTech Bridges Analytics and Relationships -- Great for digital marketing in a phone-driven industry

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Our business was transforming from a phone-only to a digital marketing and phone experience. One important part of that transition was the ability to track online efforts that became offline phone calls, and route them to an agent that could help that lead develop with the proper experience. However, we also needed to be able to move very quickly when we would spin up a new campaign or effort to track a new number, and to be able to help our agents understand where these calls were generating from, and what the caller might be expecting even before the conversation begins. DialogTech helped us address all of those problems.<img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5e4eada539f7290042c12d0f%2Fedit&custom3=craftprimes.com&t=1582238978124" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1582238978126" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1582238978133" style="width:0;height:0;display:none;visibility:hidden;">

Pros

Agility in a changing marketing strategy.
Easy-to-use for agents.

Cons

The API was a little dated.
We had problems with call quality when calls were routed through subpar routes.

Likelihood to Recommend

For those who still do a lot of business by phone, but need analytics to combine offline phone conversions with online digital marketing stratifies, this is a good product. For those who are very e-commerce and digital, perhaps this isn't the best product.

Jacob Beckstead, MBA PCM

Director of Marketing in Marketing at Bailey's Holding Company (501-1000 employees)

Vetted Review

4 years of experience

View profile

DialogTech was affordable and impactful

Rating: 9 out of 10

Incentivized

April 5, 2019

Use Cases and Deployment Scope

We set up an IVR system so all calls were routed through a telephone prompt to track people's responses (Sales, Customer Service, etc.). We also had different phone numbers based on how you found us for tracking purposes (paid search, direct, etc.).

Pros

The setup and the account manager were extremely helpful.
Good reporting for results.
Multiple facets to track.

Cons

Use of the software is a bit clunky thus we need support sometimes.

Likelihood to Recommend

Well suited for lead generation or e-commerce where you want to drive phone calls and track results.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

2 years of experience

DialogTech Rocks and I Love The Product

Rating: 10 out of 10

Incentivized

March 28, 2019

Use Cases and Deployment Scope

I have been using DialogTech for over 10 years, I used them when they were called IfByPhone. We use the company to track all of our marketing campaigns. Also, we use it to record phone calls for delivering the best customer service with all of our CSRs. It is easy to use with highly reliable service.

Pros

It is reliable and never goes down.
The reporting is simple to use and provides the right data.
The customer service is great, they always answer the phone.

Cons

Please update the user interface.
More integration with Google Adwords and Google Analytics.
More social media presence.

Likelihood to Recommend

I have used a bunch of phone call tracking tools and DialoTech is the most complete solution.

Gregg Towsley

Marketing Consultant - SEO Consultant & Internet Marketing Professional in Marketing at Towsley Associates (11-50 employees)

Vetted Review

10 years of experience

View profile

Advanced Call Tracking made easy

Rating: 10 out of 10

Incentivized

March 26, 2019

Use Cases and Deployment Scope

We use DialogTech to help measure ROI from various online and offline marketing channels. We wanted to exit a lot of print and trade journal advertisement, but other than a few very obvious choice we had know way of knowing what channels were driving the most phone calls, which make up the majority of our business compared to online sources like e-mail and webform fillouts.

Pros

Customer service is excellent. I was given a dedicated support specialist who set up monthly cadence calls with me, on top of always being available by phone or e-mail, all included in the service.
Properly configured, I am able to track down to the search term level for CPC ads in Google and Bing.
Reporting is easy and intuitive.

Cons

Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.

Likelihood to Recommend

I am only familiar with using it for CallTracking, but it does the job very well.

Mike McPeak

Internet Marketing Manager in Marketing at Hale Trailer Brake and Wheel (201-500 employees)

Vetted Review

2 years of experience

View profile

Cell Phone Minute Renewel Using IFBYPHONE.

Rating: 9 out of 10

Incentivized

May 14, 2014

Use Cases and Deployment Scope

Our company Coast 2 Coast Cellular works with lifeline companies around the United States. We have developed an IVR System as an addon that our resellers can purchase for a cost effective way to handle customers allowing them to purchase minutes within our system. Currently this solution is not in use by our company.

Pros

Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
IfByPhone allows dynamic text to speech based on information you send back from your API.
IfByPhone's staff was always available to help out with our systems integration.

Cons

I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.

Likelihood to Recommend

IfByPhone is better used as a marketing device rather than an IVR, but it is versatile enough and fairly priced that it can take care of most other jobs.

Joshua McCloskey

Software Systems Developer in Information Technology at Coast 2 Coast Cellular (11-50 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

DialogTech Bridges Analytics and Relationships -- Great for digital marketing in a phone-driven industry

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Pros

Agility in a changing marketing strategy.
Easy-to-use for agents.

Cons

The API was a little dated.
We had problems with call quality when calls were routed through subpar routes.

Likelihood to Recommend

Jacob Beckstead, MBA PCM

Director of Marketing in Marketing at Bailey's Holding Company (501-1000 employees)

Vetted Review

4 years of experience

View profile