Dispute & Collection System

The Dispute & Collection System (DCS) by 9ci Inc is a software solution designed to automate and streamline the collections and deductions process for businesses. According to the vendor, the DCS is tailored to meet the needs of businesses of all sizes, ranging from small and medium-sized enterprises (SMEs) to large corporations. It is said to be beneficial for accounts receivable professionals, collections managers, credit analysts, finance professionals, as well as retail and e-commerce companies.

Key Features

Intelligent Receivables and Collections Management: The DCS automates the collections and deductions process, providing real-time visibility into open receivables and outstanding invoices. It aims to streamline the cash collection process by establishing and monitoring a collection strategy, allowing businesses to customize the workflow and automate repetitive tasks.

Lower DSO and Increase Cash Flow: The DCS is claimed to help businesses lower days sales outstanding (DSO) and increase cash flow by streamlining the cash collection process. It is said to reduce the time spent on researching and accumulating data, allowing more time for analysis and action.

Customized Collection Strategy Workflow: According to the vendor, businesses can create and manage a customized collection strategy workflow with the DCS. It enables the establishment of rules and parameters in the work queue to enforce standard procedures and direct day-to-day operations. The system also prioritizes faxing and calling based on customer types to guide collectors through the next appropriate course of action.

Automated Repetitive Responsibilities and Manual Tasks: The DCS automates repetitive responsibilities and manual tasks associated with the collection process. This is intended to reduce the time and effort spent on manual data entry, freeing up staff to focus on more value-added activities. It is claimed to improve accuracy and eliminate errors that can occur with manual processes.

Real-Time Issue Resolution: According to the vendor, the DCS allows businesses to spot patterns in real-time and resolve issues immediately. It provides real-time visibility into outstanding invoices, allowing businesses to address disputes and deductions promptly. This feature is said to help businesses identify and address issues that may impact cash flow and customer relationships.

Performance Optimization: The DCS is designed to ensure fast performance and efficient processing of a large number of checks and invoices. The vendor emphasizes that their dedicated research and development team focuses on speed and performance optimization, aiming to minimize waiting time for users and ensure efficient processing of large batches of checks.

Complex Integrations: The DCS is said to excel in complex integrations with various systems, including legacy systems, banks, customer AP systems, and ERPs. It offers well-established API interfaces to major ERPs, facilitating data exchange and integration. Additionally, businesses have the option to avoid API integrations if preferred.