Name: Dispute & Collection System
Author: 9ci

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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The Dispute & Collection System (DCS) by 9ci Inc is a software solution designed to automate and streamline the collections and deductions process for businesses. According to the vendor, the DCS is tailored to meet the needs of businesses of all sizes, ranging from small and medium-sized enterprises (SMEs) to large corporations. It is said to be beneficial for accounts receivable professionals, collections managers, credit analysts, finance professionals, as well as retail and e-commerce companies.

## Key Features

**Intelligent Receivables and Collections Management**: The DCS automates the collections and deductions process, providing real-time visibility into open receivables and outstanding invoices. It aims to streamline the cash collection process by establishing and monitoring a collection strategy, allowing businesses to customize the workflow and automate repetitive tasks.

**Lower DSO and Increase Cash Flow**: The DCS is claimed to help businesses lower days sales outstanding (DSO) and increase cash flow by streamlining the cash collection process. It is said to reduce the time spent on researching and accumulating data, allowing more time for analysis and action.

**Customized Collection Strategy Workflow**: According to the vendor, businesses can create and manage a customized collection strategy workflow with the DCS. It enables the establishment of rules and parameters in the work queue to enforce standard procedures and direct day-to-day operations. The system also prioritizes faxing and calling based on customer types to guide collectors through the next appropriate course of action.

**Automated Repetitive Responsibilities and Manual Tasks**: The DCS automates repetitive responsibilities and manual tasks associated with the collection process. This is intended to reduce the time and effort spent on manual data entry, freeing up staff to focus on more value-added activities. It is claimed to improve accuracy and eliminate errors that can occur with manual processes.

**Real-Time Issue Resolution**: According to the vendor, the DCS allows businesses to spot patterns in real-time and resolve issues immediately. It provides real-time visibility into outstanding invoices, allowing businesses to address disputes and deductions promptly. This feature is said to help businesses identify and address issues that may impact cash flow and customer relationships.

**Performance Optimization**: The DCS is designed to ensure fast performance and efficient processing of a large number of checks and invoices. The vendor emphasizes that their dedicated research and development team focuses on speed and performance optimization, aiming to minimize waiting time for users and ensure efficient processing of large batches of checks.

**Complex Integrations**: The DCS is said to excel in complex integrations with various systems, including legacy systems, banks, customer AP systems, and ERPs. It offers well-established API interfaces to major ERPs, facilitating data exchange and integration. Additionally, businesses have the option to avoid API integrations if preferred.

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What is Dispute & Collection System?