Dista Service

Dista Service is a field force management software that helps field technicians to boost customer experience. It enables work order creation, job assignment, and real-time tracking. The Dista suite helps manage hurdles in agency operations, lead lifecycle, in-field productivity, agent monitoring, inventory, senior technician support, among others.

• Mobile office - With its dedicated app, field agents have all the details they need to complete their daily operations at their fingertips. Dista Service is a mobile office that eliminates the need for agents to come to the office at the start or end of the day to collect or drop any paperwork.
• Drill-down reporting - Avoid information upload and showcase only summary reports, which the user can click and drill down for specific information. This makes consuming and analyzing data more accessible.
• Dynamic and automated scheduling - Dista Service, a field force management app, facilitates dynamic and intelligent scheduling, work order allocation, and planning to reduce field agent downtime and costs significantly. It also allows a combination of batch and real-time scheduling.
• Configurability - The Dista field service management software allows configuration at all levels of the hierarchy (area/zone/city/country) to change individually as required. This helps to adapt to changing business rules as per the geography.
• Emphasis on self-service for all actors - The system provides all actors (customers, field personnel, back-office) information and actions at their fingertips within their respective consoles. Self-service increases system usage and reduces unnecessary emails for information requests or actions.
• Next best action - For all the actors/actor types, the system proactively suggests ‘next best action’ periodically that are driven via analytics or ML models. For example, the system recommends upsells for a particular customer while the colleague is servicing the customer location or suggests cheaper slots for an upcoming service, etc.
• Manage by exception - The Dista field service management software automates the decision-making and overseeing of tasks. The system reduces reliance on human interaction for decision-making, and they are made in person only on a need-basis for exceptional scenarios.
• Field personnel focussed functionality - The field technicians receive alerts on their app in the form of contextual nudges that help them complete their tasks effectively and improve productivity. Nudges guide them to focus on existing and upcoming jobs and save time engaging with volumes of texts.