TrustRadius Insights
Documoto effectively solves several business problems for dealers and customers. With its comprehensive information database, dealers are …
Overview
What is Documoto?
Documoto helps equipment manufacturers, dealers, and equipment owners unlock the value found in their vast collection of technical content. With Documoto's enterprise SaaS, companies can create, manage, and share their technical content to support critical aftermarket business processes and to…
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What is Documoto?
Documoto helps equipment manufacturers, dealers, and equipment owners unlock the value found in their vast collection of technical content. With Documoto's enterprise SaaS, companies can create, manage, and share their technical content to support critical aftermarket business processes and to…
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Product Demos
Sell More Parts, Fix Machines Easily, & Waste Less Time with Documoto
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Product Details
- About
- Tech Details
What is Documoto?
Documoto helps equipment manufacturers, dealers, and equipment owners unlock the value found in their vast collection of technical content. With Documoto's enterprise SaaS, companies can create, manage, and share their technical content to support critical aftermarket business processes and to provide better customer service.
Its authoring functionality lets the user create, enrich, and connect content (parts, assemblies, books, technical documents, such as service bulletins, operator manuals, etc.) within a single interface. This is to drive time savings when formatting, publishing, and updating catalogs.
Documoto's cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages. The browser-based interface is also where users can find and view OEM technical information. This distributed cloud computing technology enables information storage and retrieval for everyone in the organization.
Documoto enables users to turn an electronic parts catalogs into an online sales channel, allowing buyers to search, select, and quote or order parts with the ability to integrate with ERP systems for real-time price/inventory updates.
Its authoring functionality lets the user create, enrich, and connect content (parts, assemblies, books, technical documents, such as service bulletins, operator manuals, etc.) within a single interface. This is to drive time savings when formatting, publishing, and updating catalogs.
Documoto's cloud library acts as a central content hub with a browser-based interface that allows equipment manufacturers to securely distribute content to their partners and customers through a branded interface in multiple languages. The browser-based interface is also where users can find and view OEM technical information. This distributed cloud computing technology enables information storage and retrieval for everyone in the organization.
Documoto enables users to turn an electronic parts catalogs into an online sales channel, allowing buyers to search, select, and quote or order parts with the ability to integrate with ERP systems for real-time price/inventory updates.
Documoto Videos
How To Create An Electronic Parts Catalog Using Documoto
Aftermarket With Documoto
How Documoto Can Streamline Part Orders
Documoto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Documoto effectively solves several business problems for dealers and customers. With its comprehensive information database, dealers are empowered to be more self-sufficient, as they can easily access service parts, repair procedures, dimensions, and weights. This eliminates the need for relying on customer service or tech support, ultimately streamlining the process of looking up part information for equipment service and repair. As a result, users experience internal efficiencies and enhanced customer satisfaction.
Additionally, Documoto improves the overall customer experience by allowing online access to manuals in a comprehensive manner. Not only does this provide customers with easy and convenient access to the information they need, but it also showcases accessories available for products. By transitioning from static PDF versions to accurate and quickly updatable parts books, Documoto has won over skeptical dealers, providing them with real-time updates and eliminating the need for paper copies. The platform also consolidates product information in one accessible area for both customers and employees, ensuring that everyone has access to the most up-to-date information. Documoto's user-friendly interface makes it easy for users to locate parts, saving time and resources while increasing sales potential. Overall, Documoto is highly valued by its users for its ability to simplify processes, improve efficiency, and foster strong partnerships within the industry.
Simple and Easy Viewing/Printing: Users have found the viewing and printing features of Documoto to be simple and easy to follow, with clear and concise output. Several reviewers have praised this aspect of the software, stating that it allows them to quickly access and share technical documentation with customers and employees.
Efficient Editing Capabilities: Reviewers have highlighted the quick and efficient editing capabilities of Documoto when it comes to parts lists, images, and thumbnails. Many users appreciate how easily they can make changes to these elements, saving them time and ensuring accurate information is provided.
Responsive Technical Support: The technical support provided by Documoto has received high praise from users. Multiple reviewers have commended the support team for being helpful and responsive when addressing their inquiries or concerns. This prompt assistance contributes to a positive user experience with the software.
Limited customization options: Some users have expressed a desire for more options to customize the software, as they believe it would greatly improve the user experience.
Slow data loading: A few users have reported that the data takes a long time to load accurately, potentially due to the web browser being used.
Lack of certain features: Several users have mentioned that there are specific features they would like to see implemented in Documoto, such as the ability to publish 3D drawings and better management of alternative items when parts become obsolete.