Name: How Documoto Can Streamline Part Orders
Uploaded: 2021-09-29T15:00:02.000Z
Duration: 46 s
Description: How Documoto Can Streamline Part Orders

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### Parts Catalog Management
Users generally praise Documoto's parts catalog management capabilities. They appreciate the ease of updating and managing content, allowing for quick corrections and immediate visibility to customers. The ability to filter and navigate through parts books efficiently, along with the option to provide selective access to different user segments, is well-received. Additionally, the dynamic and customizable search features help users, such as engineers, electricians, and mechanics, find the necessary parts effectively. The software's interactive electronic parts catalog for dealers, complete with exploded views and part lists, is highlighted as a valuable tool for identifying required items. Despite some minor suggestions for feature enhancements, users find Documoto's parts catalog management to be a valuable asset in streamlining processes and improving customer experience.

### Manuals and Documentation
Users have also highlighted the convenience of providing end customers access to parts books while withholding certain information from dealer customers. The transition from static PDF parts books to the dynamic Documoto software has significantly improved searchability and ease of maintenance, allowing for swift updates across all parts books. Despite some drawbacks like the manual table of contents requiring manual page-by-page creation, the overall consensus leans towards the effectiveness and reliability of Documoto's manuals and documentation capabilities. The platform's evolution to HTML5 has garnered praise for its enhanced features and improved performance, winning over initially skeptical dealers with its ability to deliver accurate and quickly adaptable parts books. The decision to switch to Documoto was primarily driven by the need for efficient content management and timely updates, addressing previous challenges of outdated and hard-to-find manuals for both customers and employees.

### Search and Navigation Features
Reviewers have expressed mixed opinions regarding Documoto's search and navigation features. While some users find the dynamic and customizable search capabilities helpful for locating parts efficiently, others have highlighted the need for additional search features to cater to less experienced users. The transition to newer versions of the software has posed challenges for some, particularly in terms of adapting to changes in the search functionality. Despite some concerns raised about the search description feature requiring exact values for accurate results, Documoto's search and navigation features continue to play a significant role in enhancing the overall user experience.

### Technical Support
Users consistently praise Documoto's exceptional technical support services. The majority of reviewers highlight the prompt and effective assistance provided by the technical support teams. Users appreciate the quick resolution of technical issues and the knowledgeable guidance offered by the support staff. While some users encountered initial challenges with technical requirements, they acknowledge that Documoto's support team was instrumental in swiftly addressing and resolving these issues. In general, users express high satisfaction with the technical support provided by Documoto, emphasizing its value in enhancing their overall experience with the platform.

### Customer Service
Users consistently praise Documoto's support team for their reliability and responsiveness. The majority of reviewers express satisfaction with the customer service provided by Documoto, highlighting the knowledgeable support team and the pleasant interactions experienced. While some users mention the need for in-depth involvement from their Integration Technologies team during the initial setup and implementation process, the Documoto Support team is commended for their assistance every step of the way. Additionally, the ability to scale with Documoto and the presence of a dedicated Customer Success Manager are noted as valuable aspects that contribute to a positive overall experience with the customer service offered by Documoto.

### Dealer and Sales Support
Users consistently praise Documoto's dealer and sales support capabilities. They highlight the ease of use of the interactive electronic parts catalog for dealers, enabling quick and accurate identification of parts. Additionally, the ability to create user groups tailored to specific content needs streamlines the user experience, ensuring relevant information is easily accessible. Despite some challenges with seasonal usage and dealership turnover, users appreciate the system's user-friendly nature and the dedicated support provided by Documoto's Technical Support Staff.

Documoto effectively solves several business problems for dealers and customers. With its comprehensive information database, dealers are empowered to be more self-sufficient, as they can easily access service parts, repair procedures, dimensions, and weights. This eliminates the need for relying on customer service or tech support, ultimately streamlining the process of looking up part information for equipment service and repair. As a result, users experience internal efficiencies and enhanced customer satisfaction.

Additionally, Documoto improves the overall customer experience by allowing online access to manuals in a comprehensive manner. Not only does this provide customers with easy and convenient access to the information they need, but it also showcases accessories available for products. By transitioning from static PDF versions to accurate and quickly updatable parts books, Documoto has won over skeptical dealers, providing them with real-time updates and eliminating the need for paper copies. The platform also consolidates product information in one accessible area for both customers and employees, ensuring that everyone has access to the most up-to-date information. Documoto's user-friendly interface makes it easy for users to locate parts, saving time and resources while increasing sales potential.  Overall, Documoto is highly valued by its users for its ability to simplify processes, improve efficiency, and foster strong partnerships within the industry.

Simple and Easy Viewing/Printing: Users have found the viewing and printing features of Documoto to be simple and easy to follow, with clear and concise output. Several reviewers have praised this aspect of the software, stating that it allows them to quickly access and share technical documentation with customers and employees.

Efficient Editing Capabilities: Reviewers have highlighted the quick and efficient editing capabilities of Documoto when it comes to parts lists, images, and thumbnails. Many users appreciate how easily they can make changes to these elements, saving them time and ensuring accurate information is provided.

Responsive Technical Support: The technical support provided by Documoto has received high praise from users. Multiple reviewers have commended the support team for being helpful and responsive when addressing their inquiries or concerns. This prompt assistance contributes to a positive user experience with the software.

Limited customization options: Some users have expressed a desire for more options to customize the software, as they believe it would greatly improve the user experience. 

Slow data loading: A few users have reported that the data takes a long time to load accurately, potentially due to the web browser being used. 

Lack of certain features: Several users have mentioned that there are specific features they would like to see implemented in Documoto, such as the ability to publish 3D drawings and better management of alternative items when parts become obsolete.

Documoto helps equipment manufacturers, dealers, and equipment owners unlock the value found in their vast collection of technical content. With Documoto's enterprise SaaS, companies can create, manage, and share their technical content to support critical aftermarket business processes and to provide better customer service.

Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).

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Sanity from the company of the same name in San Francisco is a platform for structured content that comes with an open-source editing environment called Sanity Studio that users can customize with JavaScript and a real-time hosted data store.

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Documoto

Component Content Management

Sell More Parts, Fix Machines Easily, & Waste Less Time with Documoto

How To Create An Electronic Parts Catalog Using Documoto

Do you struggle to publish parts catalogs on time and accurately? If so, you're in luck! Our friends from Viking were able to reduce Book Creation & System Updates By 73%. 

How? By using the Documoto - that's how! 

Forget the month-long production cycles, repetitive conversions, and re-formatting adjustments required by traditional authoring tools. It's time to automate your parts cataloging process!

The Documoto interface can integrate with existing ERP and CAD data. Which provides instant product updates that display your most current information to dealers and customers worldwide in a user-friendly interface in real-time. 

Our solution will help you:
- Keep up with engineering changes
- Quickly deliver technical content
- Streamline systems
- Have one central source for all documentation
- Improve accuracy in all technical documentation
- Enrich, Augment, and Connect your content

WATCH this video to learn more about the advantages of using Documoto to revolutionize your parts cataloging.

To learn more about Documoto, additional information can be found on the Documoto website, here: https://documoto.com.

Win Your Aftermarket With Documoto

Need Help with Your Aftermarket Sales and Support? For most manufacturers, selling a piece of equipment is only the first step in a (hopefully) long and fruitful relationship with a customer. 

Once the machine starts working, your aftermarket processes and people have to be ready. The equipment will need to be maintained, serviced, repaired, and overhauled. Parts will break or wear out, the equipment may go through field upgrades by a variety of technicians, and in the meantime, engineering continues to make improvements to parts and assemblies.

Using Documoto, manufacturers can create interactive digital parts catalogs and related content that can be updated and distributed with a few clicks of a button. Learn how here https://www.documoto.com/!

How Documoto Can Streamline Part Orders

Offer buyers the self-service convenience they demand. Sell parts online using digital catalogs as your go-to sales and marketing tool. Documoto’s Storefront makes transactions quick and seamless. Unlike consumer-oriented and B2B eCommerce platforms, Documoto is exclusively designed to sell parts for machinery and equipment. Learn how here https://www.documoto.com/sell-parts-online!

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