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DoneDone is a versatile software that offers a range of use cases to help teams effectively manage support tickets, track project tasks, …
Starting at $5 per month
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What is DoneDone?
DoneDone is a property management software designed to facilitate coordination between property managers and contractors, as well as improve communication with tenants. The software offers a task management feature and a shared inbox, streamlining maintenance management and enhancing tenant communication....
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Collaborate
$5
Cloud
per month
Outreach
$10
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is DoneDone?
DoneDone is a property management software designed to facilitate coordination between property managers and contractors, as well as improve communication with tenants. The software offers a task management feature and a shared inbox, streamlining maintenance management and enhancing tenant communication. DoneDone caters to businesses of all sizes, ranging from small property management firms to large real estate agencies. It is utilized by professionals and industries such as property managers, real estate professionals, maintenance managers, rental management companies, homeowner associations (HOAs), agencies, marketing teams, SaaS companies, and ecommerce businesses, to efficiently manage their property management operations.
Key Features
Task Management: DoneDone provides task management capabilities that enable property managers to stay organized and track the progress of various tasks related to maintenance management, tenant communication, and other property management activities.
Kanban Boards: DoneDone includes Kanban boards, allowing property managers to visualize and manage tasks using a visual board layout. These boards enable the creation of different columns representing different stages of task completion, such as "To Do," "In Progress," and "Completed."
Shared Inboxes: DoneDone offers shared inboxes, providing property managers with a centralized platform to manage all tenant communication. Property managers can receive and handle tenant requests, inquiries, and messages directly within DoneDone.
Workflows: DoneDone offers customizable workflows, empowering property managers to streamline their property management processes. These workflows can include automated notifications, task assignments, and status updates, ensuring standardized and efficient workflows.
API & Integrations: DoneDone provides an API and supports integrations with various property management tools and other popular software applications. This allows property managers to integrate DoneDone with their existing property management systems, third-party applications, or custom software solutions.
Bug Tracking: DoneDone offers a bug tracking tool that allows users to log, track, and resolve issues efficiently. Users can assign, prioritize, and approve/reject bug fixes within the system.
Customer Support: DoneDone's shared inbox functionality facilitates efficient management of customer support tickets and conversations. Users can link internal tasks to customer support emails, promoting collaboration between support and development teams.
DoneDone Features
- Supported: Workflow Management
- Supported: Audit Trail
- Supported: Backlog Management
- Supported: Task Management
- Supported: Ticket Management
- Supported: Alerts/Escalation
- Supported: Knowledge Base Management
- Supported: Assignment Management
- Supported: Dashboard
- Supported: Issue Auditing
- Supported: Issue Scheduling
- Supported: Project Management
- Supported: Recurring Issues
DoneDone Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
DoneDone is a versatile software that offers a range of use cases to help teams effectively manage support tickets, track project tasks, and facilitate communication and collaboration. Users have found that DoneDone is particularly effective for managing tasks and bug management, with the added benefit of clear stages, easy transfer of ownership, and the ability to attach documents easily. It has been widely used by start-ups, serving their requirements and providing a way to consolidate and coordinate issue resolution. Clients appreciate the ability to send requests directly into a queue, allowing fixers to see a list of items and communicate status effectively. This has reduced distractions and created a record of requested work and issue resolution. DoneDone has also proven to be an optimal platform during the design phase, facilitating the refinement of design issues and keeping everyone updated. Additionally, it has served as a transparent conduit for issue tracking during the testing phase and site maintenance phase. Overall, users find DoneDone to be user-friendly, efficient, and economical for aggregating and triaging requests, as well as managing bugs, tasks, and issues. It is especially valuable for tracking tasks and assigning people across multiple projects, making it suitable for monthly retainer clients and growth contracts that require effective project management.
Users have commonly recommended the following features in DoneDone:
Users recommend using a separated project for clients and staff members in DoneDone. This allows for better organization and management of tasks specific to each group.
Users find DoneDone useful for establishing outstanding tasks by deadline and priority. The tool allows them to easily track and manage tasks based on their urgency and importance.
DoneDone offers a range of different features that users appreciate. These features may vary, but they provide users with flexibility and options for task management and issue tracking within their organizations.