Name: Donoma OneView
Author: Donoma

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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QlikView

Donoma OneView is a communications analytics tool designed for Cisco UC platforms. According to the vendor, it provides insights into call responsiveness, call performance, employee productivity, cost allocation, and customer experience. The tool is aimed at small to large enterprises and is intended for use by IT managers, operations managers, call center managers, sales managers, and customer service managers in various industries.

## Key Features

**Gain Insight into In-Bound Call Responsiveness & Hunt Groups**: According to the vendor, OneView allows users to understand the volume of calls handled by each employee, identify employees who fall outside the group's performance norms, and analyze peak call times and associated coverage.

**Identify Call Performance Issues Faster & Reduce Cost**: The vendor states that OneView provides performance alerts and threshold alerts for proactive problem identification, as well as flexible automated reports for easy call detail analysis. Additionally, it offers complete call quality insight for technical support.

**Easy Communications Report Creation from both Call Manager & UCCX**: According to the vendor, OneView enables users to access all call activity from a single console, integrate all types of call data into dashboards, views, and reports, and benefit from a report library and automated report creation and delivery.

**Quantify & Analyze Employee Productivity**: OneView, as per the vendor, allows users to understand inbound and outbound call volumes for workgroup managers, assess team performance and meeting objectives, and gain insight without IT intervention through its intuitive interface.

**Analytics & Reporting for Cost Allocation**: The vendor claims that OneView enables users to generate call accounting reports for capturing and downloading resource usage, analyze trunk line usage for efficient Telco contract negotiations, and identify redundant resources for reallocation and expense elimination.

**Understand & Visualize the Customer Experience with Call Flow Animation**: According to the vendor, OneView streamlines analytics and reporting and provides animated call flow insight. Users can create reports with graphics and flexible reporting options, and analyze the flow of calls with visual animation.

**Alerts Ensure Your Team is Aware of Current Issues**: OneView allows users to configure alerts to notify about specific scenarios such as 911 calls, voicemail left for absent employees, and high-priority customer service lines, according to the vendor.

**Drive Better Operational Decisions**: The vendor claims that OneView helps maintain quality and reduce unexpected cost increases, optimize resource allocation, access graphical dashboards and reports for easy use, and gain real-time insight into system KPIs and alerts.

**Quick Diagnosis of Performance Issues**: According to the vendor, OneView enables users to analyze call tracking and traffic patterns for quick diagnosis of performance issues, track employee productivity against targets, and ensure accountable resource utilization.

Reliable Support: Users have consistently praised ONEview for its reliable support and exceptional customer service. Multiple reviewers have mentioned that they appreciate the prompt assistance provided by the support team whenever they encounter any issues or have questions about the software.

Intuitive and Easy to Use: Many users have found ONEview to be intuitive, reliable, and easy to use. They highlight that the user interface is well-designed and navigation across different assets is seamless. This has made it easier for them to quickly access the information they need and effectively manage their fleet without any steep learning curve.

Customizable Tracking Mechanism: One of the standout features of ONEview is its highly customizable tracking mechanism, as highlighted by numerous users. Reviewers mention that this unique feature allows them to tailor the software according to their specific needs, enabling precise business-related decisions. This flexibility in customization has proven invaluable for managing complex procedures within their organizations.

Time-consuming setup process: Some users have found the process of setting up Donoma OneView to be time-consuming and tedious. They have expressed that this aspect of the software could be improved for a smoother onboarding experience.

Sluggish customer support: According to some reviewers, the responsiveness of Donoma OneView's customer support can sometimes be sluggish. These users have suggested that improvements should be made in order to provide more timely assistance and address inquiries promptly.

Difficulties finding customer support option: Users have mentioned that it is not easy to find the customer support option within Donoma OneView. They feel that implementing a more accessible and intuitive system for contacting customer support would greatly enhance their experience with the software.

Donoma OneView has become an essential tool for businesses looking to effortlessly manage and track their assets. Users have consistently praised the software for its ability to consolidate all aspects of their business operations into one centralized platform. With Donoma OneView, users can easily manage and track company assets, allowing them to focus more on running their business. The software excels in accurately and reliably managing complex management systems and dispatching orders for various assets. Users have reported significant improvements in their business-related activities after implementing Donoma OneView, making it an invaluable asset for streamlining operations.

One of the standout features of Donoma OneView is its ability to track and notify managers of dangerous driving patterns or incidents. Users have found immense value in being able to set parameters for unsafe driving and receiving real-time notifications accordingly. This functionality enhances safety measures within the company and allows managers to address any issues promptly. Additionally, Donoma OneView provides convenient access to important information, such as new Rogers plan details, reducing the need for users to contact customer service. Furthermore, the software simplifies parts locating by eliminating the need for outdated books or manuals, making it much easier and more efficient to find the required parts.

Overall, Donoma OneView offers a comprehensive solution for businesses seeking a reliable asset management platform. Its ability to centralize operations, accurately track assets, and provide valuable insights has earned it a reputation as an indispensable tool for enhancing business efficiency and productivity.

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Qlik Sense® is a self-service BI platform for data discovery and visualization. It supports a full range of analytics use cases—data governance, pixel-perfect reporting, and collaboration. Its Associative Engine indexes and connects relationships between data points for creating actionable insights.

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Donoma OneView

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Donoma

BI Platform

Administration via Windows App

Administration via MacOS App

Administration via Web Interface

Live Connection to External Data

Snapshot of External Data

In-memory data model

OLAP (Pre-processed cube representation)

ROLAP (SQL-layer querying)

Multi-Data Source Reporting (Blending)

Data warehouse / dictionary layer

ETL Capability

ETL Scheduler

Supported Data Sources

Data sources that can be consumed by the application.

MS Excel Workbooks

Text Files (CSV, etc)

Oracle

MS SQL Server

IBM DB2

Postgres

MySQL

ODBC

Cloudera Hadoop

Hortonworks Hadoop

EMC Greenplum

IBM Netezza

HP Vertica

ParAccel

SAP Hana

Teradata

Sage 500

Google Analytics

BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

Pixel Perfect reports

Pixel Perfect reports are highly-formatted reports with graphics and ability to preview the report before printing.

Customizable dashboards

Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

Report Formatting Templates

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

Drill-down analysis

Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

Formatting capabilities

Ability to format output e.g. conditional formatting, lines, headers, footers.

Predictive modeling

Predictive modeling is the ability to build future forecasting models.

Integration with R or other statistical packages

Integration with the open-source R predictive modeling environment.

Report sharing and collaboration

Report sharing and collaboration is the ability to easily share reports with others.

Report Output and Scheduling

Ability to schedule and manager report output.

Publish to Web

Publish to PDF

Output Raw Supporting Data

Report Versioning

Report versioning is the assignment of version numbers to each version of a report to help in tracking.

Report Delivery Scheduling

Report Delivery Schedule is the ability to have reports delivered to a destination at a specific data and time.

Delivery to Remote Servers

Ability to deliver reports to remote servers

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for patterns and outliers and the ability to represent the data visually.

Pre-built visualization formats (heatmaps, scatter plots etc.)

Pre-built visualization formats are canned visualization types that can be selected to visualize different kinds of data.

Location Analytics / Geographic Visualization

Location analytics is the visualization of geographical or spatial data.

Predictive Analytics

Predictive Analytics is the ability to build forecasting models based on existing data sets.

Support for Machine Learning models

Machine learning refers to computer programs that can learn when exposed to new data.

Pattern Recognition and Data Mining

Pattern recognition and data mining mean the ability to recognize hidden patterns in large quantities of data.

Access Control and Security

Access control means being able to determine who has access to which data.

Multi-User Support (named login)

Named model access means that users have access based on name and password.

Role-Based Security Model

Role-based access means that access to data is determined by job or position in the corporation.

Donoma OneView

Overview

What is Donoma OneView?