Dyball Associates Energy Supplier CRM & Energy Billing System

The Dyball Associates Energy Supplier CRM & Energy Billing System is a platform designed to meet the billing needs of UK energy suppliers. It combines a customer relationship management (CRM) system with energy billing software to streamline billing processes and enhance operational control. This solution caters to energy suppliers of various sizes, ranging from small businesses to large corporations. It is utilized by energy suppliers, utility companies, energy consulting firms, energy management companies, and energy service providers.

Key Features

Customer management services: According to the vendor, the Energy Supplier CRM & Energy Billing System provides customer management services for UK energy suppliers, enabling operational control and potentially reducing costs.

Multiple customer contacts: The system supports multiple customer contacts, allowing energy suppliers to manage and track interactions with different individuals within a customer's organization, potentially enhancing communication and relationship management.

Customer portal integration: The Energy Supplier CRM system integrates with a customer portal, providing customers with self-service capabilities to access account information, view bills, make payments, and manage energy services conveniently.

Easy Configurations: According to the vendor, the energy billing software and CRM system are easily configurable to match the specific processes and requirements of individual energy suppliers, potentially ensuring seamless integration into existing workflows.

Bespoke Communication Layers: The Energy Supplier CRM system supports both electricity and gas supplies through the same interface, linking with market messaging products to enable efficient communication and data flow.

Automated Correspondence: According to the vendor, the CRM system allows energy suppliers to define trigger points and automate customer correspondence via letter, email, or SMS, potentially improving operational efficiency and ensuring timely communication.

Manage customer energy billing: The Energy Supplier CRM system enables energy suppliers to manage customer energy billing by exception, potentially streamlining the billing process and reducing manual intervention.

Ad-hoc bill production: The energy billing software incorporated in the CRM system allows for both scheduled and ad-hoc bill production, potentially providing energy suppliers with flexibility in generating customized bills.

Quarantined errors & exceptions: The system quarantines billing-related errors and exceptions, potentially facilitating efficient resolution by the billing team and ensuring accuracy in billing processes.