TrustRadius Insights
Users of Mobi2Go have found the software to be surprisingly intuitive and easy to use, with no problems encountered during their time …
Overview
What is Mobi2Go?
Mobi2Go is multichannel digital ordering & engagement platform for restaurants and hospitality businesses worldwide, from the company of the same name in Wellington.
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What is Mobi2Go?
Mobi2Go is multichannel digital ordering & engagement platform for restaurants and hospitality businesses worldwide, from the company of the same name in Wellington.
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- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Mobi2Go?
Mobi2Go Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Mobi2Go have found the software to be surprisingly intuitive and easy to use, with no problems encountered during their time using it. The highly praised intuitive interface, both in the desktop version and the app, has helped users increase their online presence and attract more customers to their website. By providing access to time-constrained customers through on-the-go ordering, the software has solved the business problem of reaching a wider audience and increasing customer engagement.
Although there have been some frustrations with management's lack of response to feedback and emails, overall, users have reported being happy and pleased with the functionality of the software. In addition to improving online presence, Mobi2Go has also enhanced efficiency in the kitchen by reducing phone orders. Users have found that once they have set up one account, they are able to easily replicate the process for all future accounts, solving the business problem of streamlining operations across multiple locations or brands.
Despite some occasional delays in product uploads and errors caused by mediocre support, Mobi2Go has proven to be valuable in helping businesses take their operations to the next level. With its user-friendly interface and ability to cater to on-the-go customers, this software has become an effective solution for restaurants and food businesses looking to expand their reach, improve efficiency, and increase customer satisfaction.
Modern and Intuitive Interface: Users have praised the modern and intuitive design of Mobi2Go's interface, with multiple reviewers mentioning that it has made it easy for them to quickly learn how to use the software. The sleek and user-friendly interface has been commended by customers for its ease of navigation and attractive visual appeal.
Efficient Order Management: Several users have found the feature of the printer in Mobi2Go particularly helpful, as it speeds up their restaurant operations by eliminating the need to answer phone calls for orders. This not only saves time but also ensures accurate order management. Additionally, customers appreciate that everything from ordering to payment is done online, streamlining their business processes.
Seamless Integration: Reviewers have highlighted the seamless integration capabilities of Mobi2Go with existing POS systems such as PAR PixelPoint. This integration enables a smooth flow in-store for various types of businesses, allowing them to efficiently manage orders and payments without disruptions. The ability to integrate seamlessly with other systems has been lauded as a significant benefit by multiple users.
Integration and Compatibility Issues: Several users have experienced constant issues and integration problems with Lightspeed, and despite attempts by Mobi2Go to fix them, the situation has not improved. This has resulted in manual corrections, token key issues, and an overall faulty direct connection to Lightspeed.
Limited Functionality: Some users find Mobi2Go's software very limited for their needs. They have reported being unable to upload products due to French requirements, unable to cap the quantity of items, and unable to modify orders. These limitations can be frustrating for users who require more flexibility in managing their online ordering system.
Unintuitive User Interface: Many clients have expressed frustration with the unintuitive nature of Mobi2Go's software. They find it difficult to navigate and use effectively, which hampers their overall experience with the product. Additionally, accessing basic reporting features can be challenging for average users who may struggle with understanding complex reports and statistics.