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eClinicalWorks Reviews and Ratings

Rating: 7 out of 10
Score
7 out of 10

Community insights

TrustRadius Insights for eClinicalWorks are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

eClinicalWorks is widely used by healthcare organizations for its electronic medical record system, allowing them to efficiently track patient medical information. With its user-friendly interface and robust features, eClinicalWorks has become an essential tool in hospital clinics for patient documentation and overall population health. Multiple providers have found great value in the integration of eClinicalWorks with Dragon Medical, with over 90% of them using it for dictation purposes.

Across a multi-specialty facility with more than 130 providers spread across 27 locations, eClinicalWorks has proven to be a reliable solution for electronic charting of patients. Primary care providers specifically benefit from the software's templating capabilities, allowing them to streamline their workflows and improve efficiency. Additionally, organizations are eagerly looking forward to utilizing the new telemedicine module of eClinicalWorks, which promises to enhance accessibility and patient care.

In smaller practices like a two-physician specialty practice and an audiologist's office, eClinicalWorks serves as a comprehensive electronic medical record solution. It empowers these practitioners to seamlessly manage patient records and improve overall practice efficiency. As healthcare continues to evolve, eClinicalWorks remains a vital tool for healthcare professionals seeking reliable and intuitive EMR solutions.

Reviews

25 Reviews

An EMR solution that no longer delivers on its promises, and has extremely sub-par support

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

eClinicalWorks is an EMR (electronic medical record) system that we are required to use for tracking patient medical information.

Pros

  • Stores patient medical records
  • Works on multiple types of devices (PC, iPad, mobile device)
  • Allows for use via a web interface with controls on IP addresses for access

Cons

  • [In my experience] the support is atrocious.
  • Policy changes by their upper management are applied and enforced on the end user with no warning or input
  • [In my opinion] most updates focus on more manual labor, rather than automation of processes
  • [In my opinion] integration with other systems is non-existent or clunky.
  • [In my experience] resolution to problems typically takes a significant amount of time, usually in a later upgrade, which itself provides more problems.

Likelihood to Recommend

eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.

DM
David Myers
Network Administrator in Information Technology at West Wichita Family Physicians, P.A. (201-500 employees)
Vetted Review
View profile

eClinicalWorks

Rating: 1 out of 10

Use Cases and Deployment Scope

It is used by the entire organization.

Pros

  • The note layout is efficient and easy to read.
  • The software is pretty. It has a lot of nice colors that are pleasing to the eye.
  • We like the sticky notes on top of the chart where we can input individualized information about each patient.

Cons

  • [In my experience] customer service is non-existant. You ask for simple things and their answer is always, "it cannot be done". Meanwhile, your medical assistant figures out how to do it while you were on the phone with the tech.
  • There are a lot of features, bells, and whistles, many that I'm sure would be useful. Unfortunately, nobody in eClinicalWorks knows how to use them, so these features are unusable.
  • [In my experience] this is an IT's heaven and a physician's nightmare. It can take 11 clicks just to refill a patient's medication.
  • There will be unexpected updates to the program and every time that happens something that was functioning before will no longer function anymore. Then you and your staff will spend endless hours on the phone trying to get someone to fix it.
  • [I believe] they don't care about their customers. Your complaints about how much time your staff is spending trying to get support will fall upon deaf ears.
  • [In my experience] things will suddenly malfunction and you will have no idea until you get an angry call from a pharmacy or another office saying your faxes have not come through for weeks.
  • With every update, they add more clicks. For example, when you are refilling medications there is no easy way to see the latest labs. That takes 4 extra clicks. Furthermore, if you review the labs and need to send a copy to the primary care physician you must exit the screen, find out who the primary care physician is, come back to the lab screen, make a few extra clicks to manually select the primary care physician, then hit send. Their default to forward the labs somewhere is back to the lab, which may make sense to IT, but not to most healthcare workers.

Likelihood to Recommend

If you love clicking around in a pretty EMR all day long then this is the EMR for you. [However, I believe] if you are looking for efficiency and support, you should look elsewhere. [I feel] this is an EMR clearly designed by the tech world without much attention or care for those who use it and if you look at the reviews carefully you see that most of the people who love it are in IT.

NF
Nazanin Firooz
Physician in Professional Services at Comprehensive Rheumatology Center (11-50 employees)
Vetted Review

eClinicalWorks (ECW) is a terrible product

Rating: 1 out of 10

Use Cases and Deployment Scope

eClinicalWorks is being used throughout our organizations. Electronic Charting for our patients.

Pros

  • The demographic area has a screen to the side which includes race, ethnicity, and language which is easy to access without additional clicks of the mouse.
  • It has multiple ways to access various screens in the program

Cons

  • Have to switch between too many screens to chart lab results, and print requisitions and the system is slow, locks up with almost every patient. Half the time, it doesn't save the lab results and locks up.
  • The medication interaction pop-up screen is irritating, you have to use a drop-down box to acknowledge interactions that are time-consuming, and the system is very slow.
  • The most important downfall of this system, ECW 11- web-based, is when it comes to continuing meds or prescribing new meds. Way too many screens you have to click back and forth between. Not a good continuous flow. The screens lag about 8-12 seconds between each med and matching dx.
  • ECW has had multiple issues for the last 7 years I have used the system. Only has gotten worse with time.
  • Education notes for patients are terrible.

Likelihood to Recommend

Not appropriate in any clinic scenario where efficiency is needed.

VU
Verified User
Employee (1001-5000 employees)
Vetted Review

EMR software is like getting married in a society where divorce is permissible if your are willing to amputate a limb to end it

Rating: 1 out of 10

Use Cases and Deployment Scope

We use eClinicalWorks as our electronic medical record [at a] two physician specialty practice with a third professional (audiologist) all using this software.

Pros

  • Access to patient's records - obvious lack of file and charts; transportable ; multi user synchronous access
  • Produces clinical note as end product that is organized and "readable" as opposed to the gibberish output of many EMR's that look like a poorly formatted FORTRAN printouts

Cons

  • CLick, click ,click,click ,click,click ,click,click ,click,click ,click...OK, now you can enter something...WAY TOO MUCH MOUSE WORK FOR SIMPLE DATA ENTRY. Software engineering completely not user friendly.
  • As a physician, if a medication has been entered erroneously by a staff member and I discover it, I cannot amend it within the medication section - a horrible feature.
  • Navigation is terribly cumbersome...I mean terribly ..had to have steroid injections in my elbow due to the development of "mouse elbow" from overuse due to excessive clicking to navigate - still painful physically and mentally.
  • Only one active screen can be accessed at a time ..spend your precious time opening and closing the same windows constantly ..this is 2021..software available for nothing has better navigability.
  • Forces documentation to be their way or the highway in term of entry format; cannot reasonably transcribe a comprehensive plan narrative without making it look like an afterthought under the title of "other" - forces compartmentalization even when not desired.
  • ABSOLUTELY THE WORST CUSTOMER SUPPORT.... EVER...ANYWHERE
  • They conduct "upgrades" without warning that sometimes cripple your operation and in the latest, remove functionality and introduce restrictions that don't allow you use a large number of punctuation characters ...even in a free text narrative. Absurd.
  • Could go on but you get the picture.

Likelihood to Recommend

Scenario where useful - you don't care about what your notes look like or read like and you are willing to follow prepopulated templates even if they are not representative of the situation. Also if you are not willing to enter all the data that is included in the formatted sections because it is too much mouse work to open and close multilevel windows that can only be open one at a time.

Scenario where not useful - everywhere else.

VU
Verified User
Professional in Professional Services (1-10 employees)
Vetted Review

eClinicalWorks

Rating: 5 out of 10
Incentivized

Use Cases and Deployment Scope

eClinicalWorks is used in the hospital clinics as the EMR. It is used for patient documentation and for overall population health.

Pros

  • They do have good software.
  • Providers like the ease of use.
  • The documentation can be adapted to the practice.

Cons

  • Customer service is not good.
  • The product is expensive.
  • Telemedicine software needs improvement.

Likelihood to Recommend

I think the software is good but the customer service is not. They really need to find a way to improve it.

TM
Tom Mockus
Director of IT in Information Technology at MDI Hospital (501-1000 employees)
Vetted Review

Beware of eClinicalWorks

Rating: 4 out of 10

Pros

  • Notes look professional - medical history and medicines are listed to the side, instead of pages and pages of typed words.
  • Can easily transfer photos in the office to the medical record.

Cons

  • I just tried to dictate a single simple paragraph, and "the request is timed out"; not the first time this has occurred. Ultimately, I end up hand typing the entire note.
  • Often, when selecting a diagnosis, it is not possible to correctly create that in the Assessments; a prosthetic knee infection option is not there, but a prosthetic hip infection might be.

Likelihood to Recommend

The voice to text is quite good, as are the photos, and the way the note physically/aesthetically appears; however, generating the note is often very frustrating, and more than once I get a "the request is timed out" screen, so the note has to be manually typed.

WE
Wesley Emmons
Physician at Infectious Diseases Consultants, Delaware (1-10 employees)
Vetted Review

eCW honest review

Rating: 6 out of 10
Incentivized

Pros

  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.

Cons

  • Clinic - Cumbersome and click happy. Much of the time it required the providers and medical assistants open multiple windows to get to where they needed to enter info. Workflow was slowed. CUMBERSOME!
  • Billing - Reporting was a challenge. It was difficult to get out of the system what was needed. Formatting was unfavorable as well. Very difficult to set up new providers. Time and resource intensive.
  • Administrative - Two of the biggest weaknesses of eCW were Reporting & Customer Service. Like billing, REPORTS on the administrative side were difficult at best. Some needed reports did not exist and couldn't be created. eCW would do that but charge $1,000 +/- to create. Not user-friendly. Exactly the opposite. Attempting to pull reports was time consuming and frustrating. Many KPIs were manually tracked - another time consuming add on to workflow. CUSTOMER SERVICE is something I don't think eCW really knows at all. It was always very difficult to get any service and if by chance we did, we couldn't understand the rep. By far both of these were the worst aspects of eCW. Which to us is two of the most important.

Likelihood to Recommend

Maybe hospitals. Maybe very large practices.

MH
Mel Hugentobler, MBA
COO, Practice Manager in Professional Services at Animas Foot & Ankle (51-200 employees)
Vetted Review
View profile

eClinical - The Best EMR!

Rating: 9 out of 10
Incentivized

Pros

  • The SOAP note is set up in a way that is clear, concise, and easy to use. The templates allow me to see more patients in a shorter amount of time.
  • The billing and global alerts allow me to communicate with my administrative staff when they are checking in the patient.
  • The schedule can be viewed in chronological order and as a map-like format, allowing me to quickly see which slots are available for patient appointments.

Cons

  • EClinical Works freezes quite often, especially when opening patient documents.

Likelihood to Recommend

eClinicalWorks is well suited for outpatient practices where the patient needs to be checked in, see a provider for an appt, and checked out. This resource has everything needed to run a practice smoothly.

VU
Verified User
Employee (11-50 employees)
Vetted Review