Item: eClinicalWorks
Rating: 5
Author: Tom Mockus

Use Cases and Deployment Scope

eClinicalWorks is used in the hospital clinics as the EMR. It is used for patient documentation and for overall population health.

Pros and Cons

They do have good software.
Providers like the ease of use.
The documentation can be adapted to the practice.

Customer service is not good.
The product is expensive.
Telemedicine software needs improvement.

Return on Investment

I think it has had positive impact as far as capturing procedures and visits.
I do not think it is value based.
I think the costs are excessive.

Alternatives Considered

I think eClinicalWorks and Evident are similar. eClinicalWorks has the better software. Evident has the better customer service. I think Cerner stands out above both.

Support Rating

The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.

Usability

For the end user it is a good product. Documentation flows well and it can be customized.

Key Insights

Do you think eClinicalWorks delivers good value for the price?

Are you happy with eClinicalWorks's feature set?

Yes

Did eClinicalWorks live up to sales and marketing promises?

Did implementation of eClinicalWorks go as expected?

Yes

Would you buy eClinicalWorks again?

Other Software Used

FortiClient, FortiMail, Fortinet FortiGate

Likelihood to Recommend

I think the software is good but the customer service is not. They really need to find a way to improve it.

eClinicalWorks

Overall Satisfaction with eClinicalWorks