Overall Satisfaction with eClinicalWorks
eClinicalWorks is used in the hospital clinics as the EMR. It is used for patient documentation and for overall population health.
- I think it has had positive impact as far as capturing procedures and visits.
- I do not think it is value based.
- I think the costs are excessive.
I think eClinicalWorks and Evident are similar. eClinicalWorks has the better software. Evident has the better customer service. I think Cerner stands out above both.
The worst part of eClinicalWorks is the customer service. If they want to grow they need to improve on this. Everything from not following through on work requests to not responding to calls.
For the end user it is a good product. Documentation flows well and it can be customized.
Do you think eClinicalWorks delivers good value for the price?
Are you happy with eClinicalWorks's feature set?
Did eClinicalWorks live up to sales and marketing promises?
Did implementation of eClinicalWorks go as expected?
Would you buy eClinicalWorks again?
I think the software is good but the customer service is not. They really need to find a way to improve it.