Name: Ellis Partners Employee & Resident Surveys
Author: Ellis Partners

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The Ellis Partners Employee & Resident Surveys program is a solution aimed at enhancing customer loyalty and improving resident retention in the apartment community industry. According to the vendor, this program provides targeted surveys, data analysis, and actionable insights to help businesses understand residents' experiences and implement strategies to drive a more positive customer experience.

## Key Features

**Touch Point Survey**: According to the vendor, this feature allows surveys to be distributed throughout the year based on site-level transactions that impact resident retention. It provides data analysis and actionable insights from residents' experiences at the community.

**Customized Survey**: The vendor states that this feature enables the tailoring of surveys to evaluate additional variables affecting stakeholders such as owners, property management firms, employees, and apartment communities. It includes the analysis of customer feedback and actionable insights to enhance the customer experience.

**Text Analytics/Sentiment Survey**: According to the vendor, this feature analyzes the context of comments shared in each survey to understand customer sentiment. It quantifies customer emotions to gain a deeper understanding of their experiences.

**Apartment Reviews / Social Sharing Survey**: The vendor claims that this feature leverages mystery shop and resident survey feedback online. It showcases customer feedback on popular social media sites like Yelp, Google, Apartment Ratings, and Facebook.

**Push Reporting**: According to the vendor, this feature provides individual survey alerts and access to monthly and quarterly summary reports. It utilizes real-time dashboard reporting to understand trends by touch point, prioritize action items, and ensure accountability through color-coding. It also offers performance insights by region, VP, RM, and more.

**Ellis Loyalty Benchmark Reporting**: The vendor states that this feature delivers quarterly benchmark reports on customer loyalty, providing insights into performance compared to industry benchmarks.

**Real-time Dashboard Reporting**: According to the vendor, this feature offers a real-time view of survey results and performance metrics. It allows for the continuous tracking of customer feedback and response rates for effective decision-making.

**Historical Survey Data Access**: The vendor claims that this feature provides access to historical survey data by resident, enabling the analysis of trends over time and gaining valuable insights into changing preferences and experiences.

**Action Planning/Training Modules**: According to the vendor, this feature offers access to action planning and training modules based on survey results. It helps businesses implement strategies to improve the customer experience and enhance resident satisfaction.

**Data Exportable as PDF and XLS**: The vendor states that this feature allows for the export of survey data in PDF and XLS formats for further analysis and reporting. It provides an easy way to share and present data to stakeholders for informed decision-making.

Ellis Partners headquartered in Irving offers a variety of resident and employee survey solutions, used in multi-family property management.

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Ellis Partners Employee & Resident Surveys

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Ellis Partners

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

Ellis Partners Employee & Resident Surveys

Overview

What is Ellis Partners Employee & Resident Surveys?