Ellis Partners Employee & Resident Surveys

The Ellis Partners Employee & Resident Surveys program is a solution aimed at enhancing customer loyalty and improving resident retention in the apartment community industry. According to the vendor, this program provides targeted surveys, data analysis, and actionable insights to help businesses understand residents' experiences and implement strategies to drive a more positive customer experience.

Key Features

Touch Point Survey: According to the vendor, this feature allows surveys to be distributed throughout the year based on site-level transactions that impact resident retention. It provides data analysis and actionable insights from residents' experiences at the community.

Customized Survey: The vendor states that this feature enables the tailoring of surveys to evaluate additional variables affecting stakeholders such as owners, property management firms, employees, and apartment communities. It includes the analysis of customer feedback and actionable insights to enhance the customer experience.

Text Analytics/Sentiment Survey: According to the vendor, this feature analyzes the context of comments shared in each survey to understand customer sentiment. It quantifies customer emotions to gain a deeper understanding of their experiences.

Apartment Reviews / Social Sharing Survey: The vendor claims that this feature leverages mystery shop and resident survey feedback online. It showcases customer feedback on popular social media sites like Yelp, Google, Apartment Ratings, and Facebook.

Push Reporting: According to the vendor, this feature provides individual survey alerts and access to monthly and quarterly summary reports. It utilizes real-time dashboard reporting to understand trends by touch point, prioritize action items, and ensure accountability through color-coding. It also offers performance insights by region, VP, RM, and more.

Ellis Loyalty Benchmark Reporting: The vendor states that this feature delivers quarterly benchmark reports on customer loyalty, providing insights into performance compared to industry benchmarks.

Real-time Dashboard Reporting: According to the vendor, this feature offers a real-time view of survey results and performance metrics. It allows for the continuous tracking of customer feedback and response rates for effective decision-making.

Historical Survey Data Access: The vendor claims that this feature provides access to historical survey data by resident, enabling the analysis of trends over time and gaining valuable insights into changing preferences and experiences.

Action Planning/Training Modules: According to the vendor, this feature offers access to action planning and training modules based on survey results. It helps businesses implement strategies to improve the customer experience and enhance resident satisfaction.

Data Exportable as PDF and XLS: The vendor states that this feature allows for the export of survey data in PDF and XLS formats for further analysis and reporting. It provides an easy way to share and present data to stakeholders for informed decision-making.