Name: EnerGov
Rating: 2 (1 reviews)
Author: Tyler Technologies

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

K-12 Online Learning

School Management

Education

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

IP PBX

Knowledge Management

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Management

Cloud Storage

Consulting and Advisory Services

Converged Network Adapters (CNAs)

Data Catalog

Data Center Virtualization

Density-Optimized Servers

Fraud Detection

Function as a Service (FaaS)

IP Address Management (IPAM)

IT Asset Management

Integration Platform as a Service (iPaaS)

Machine Identity Management

Mainframe Monitoring

Managed Hosting

Mobile Device Management (MDM)

Network Monitoring

Network Performance Monitoring

Network Traffic Analysis (NTA)

Observability

Software Composition Analysis (SCA)

Software-Defined WAN

Time Series Databases

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audio Editing

Click Fraud

Contact Management

Content Management

Contest Management

Digital Asset Management

Email Marketing

Gamification

Local Marketing

Marketing Automation

Mobile Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

GDPR Compliance

Security

Chiropractic

Construction Workforce Management

Dental

ID Card

Nonprofit Fundraising

Oil and Gas

Patient Engagement

Vertical-Specific

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Users have made several recommendations based on their experiences with the software. The three most common recommendations are as follows:

1. Evaluate the on-premises and hosted versions of the software in great detail. Users suggest thoroughly examining both options and analyzing their features, functionality, and benefits to determine which one aligns best with their needs.

2. Allocate additional support for training and setup. Reviewers advise overestimating support needs and budgeting for extra assistance during implementation to address any potential challenges effectively.

3. Spend more time on building and testing the software. Users recommend dedicating ample time to research, ask necessary questions, and ensure thorough understanding of requirements before proceeding.

In addition to these common recommendations, users also suggested talking to other municipalities who are users of the software. This can provide valuable insights and perspectives from those who have already implemented it in similar settings. Overall, taking these recommendations into account can help businesses make informed decisions about adopting this software solution.

EnerGov's software provides a complete solution for municipalities to handle their entire electronic business process, allowing customers to avoid physical visits and increasing efficiency. The software enables cities to process and track permits and inspections as well as providing integrated permit processing, review, inspection, code enforcement, and planning functions. According to users, the software has successfully streamlined the special event process by allowing citizens to fill out one online application that is worked on internally, saving time for both parties. Furthermore, multiple departments can manage and schedule workload in an efficient manner using EnerGov's platform.

However, users have also reported certain issues with the software. New staff members have struggled to understand the complexity of the system. Additionally, EnerGov's reliability has created more problems than solutions for some users. While EH, Soil Erosion, and Building Inspection programs are still within the implementation process, existing customers have reported difficulty integrating EnerGov with other city systems due to html5. Moreover, some users report that the flow of Smart Gov was more user-friendly than EnerGov's platform. Nevertheless, users are hopeful about EnerGov's integration with its other products and that it will make the transition worth it in due course. Overall, according to customer feedback, EnerGov enables various city departments to work from one address source from a GIS perspective and includes work order management functionality in addition to its main features.

Efficient Processes: Reviewers appreciate that EnerGov incorporates multiple processes, such as planning, permitting, and engineering into one place. This feature is convenient for users and helps them save time by not having to switch between different software systems. Many reviewers have mentioned this as a significant advantage of the software.

Mobile Inspections: The ability to complete inspections on mobile apps has been well-received by reviewers. This functionality saves users time and makes the inspection process more efficient. Several reviewers have commented on how this feature has streamlined their work and allowed them to be more productive.

User-Friendly Interface: EnerGov's clear user interface is highly appreciated by staff who find it easy to navigate and view functionality quickly. Users also like the global search and reporting functionality that allows them to easily find information they need. A majority of reviewers have praised the software's user-friendly interface, making it easier for them to complete tasks without any hassle.

Slow Permit Processing: Some users have expressed concerns about the speed of permit processing in EnerGov. They feel that it can be a cause for frustration among the public who are waiting for their permits to be approved.

Duplication and Double Payment Issues: Several reviewers have noticed that the software creates duplicate invoices and double payments, which causes a lot of manual work to fix these issues. This has been a persistent problem with EnerGov since its deployment over 5 years ago.

Unresponsive Customer Support: Many users complain about unresponsive customer support from EnerGov. They find it difficult to talk to someone competent and feel frustrated when their issues are not resolved quickly.

EnerGov

Municipal

Demo of EnerGov DSC Online

Walk through for submitting online application with Cameron County for the builders and developers in the County

Cameron County - EnerGov CSS Demo with Developers

Tyler EnerGov & Laserfiche Integration Demo: An ECS Imaging Exclusive

Tyler Technologies is a SaaS company providing software and technology services to the public sector- local governments, cities, counties, schools and other government entities- enabling organizations to become more efficient, more accessible, and more responsive to the needs of citizens. Headquartered in Plano, Texas, Tyler's end-to-end public sector solutions are available in all 50 states and installed at sites internationally in Canada, the Caribbean, and Australia. <br><br>In 2021, Tyler announced the acquisition of NIC Inc., a government solutions and payments company headquartered in Olathe, Kansas. NIC provides federal, state, and local government entities the benefit of online digital transactions without the need to visit a government office.

Tyler Technologies

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