EvolutionX Reviews & Insights

Score8.2 out of 10

36 Reviews and Ratings

Overview

Synthesised from 6 reviews

EvolutionX functions primarily as an e-commerce platform, adopted by organizations to facilitate B2B and B2C online order and payment processing. A substantial 67% of reviewers leverage its capabilities for customer self-service, enabling clients to manage accounts, view invoices, and process payments directly, which significantly enhances customer experience and redirects internal staff towards sales activities. The platform's content management and website customization features are also highly valued, with 50% of reviewers appreciating the ease of creating professional online content without specialized design expertise. The platform's strengths are notably centered around its user-friendly interface and robust account management. Reviewers consistently highlight its ease of use, particularly for content creation tasks like building pages and blog posts, a sentiment shared by 67% of users. This accessibility, coupled with effective customer account document connectivity and real-time balance information integration, contributes to a streamlined online experience. EvolutionX has demonstrated a positive impact on business objectives, with 67% of organizations reporting increased sales and revenue, alongside significant time savings for internal departments due to automated financial processes. Despite its strengths, areas for improvement have been identified. A key concern, raised by 50% of reviewers, is the need for expanded integration options, especially for third-party logistics and platforms like Google Merchant Center. Additionally, 50% of users suggest refinements to the user interface and experience, particularly concerning product management workflows and theme customization. The onboarding and setup processes, specifically for account creation and complex product group configurations, were also noted by 33% of reviewers as areas requiring streamlining. EvolutionX has proven effective in enhancing customer satisfaction, with 33% of reviewers directly citing significant improvements, largely driven by its robust self-service tools and a top-tier online shopping experience, each noted by 50% of users. Furthermore, the platform plays a crucial role in building and expanding digital presence and online reputation; 83% of reviewers confirmed its utility in establishing a larger digital footprint, supported by detailed product information and real-time data. This blend of operational efficiency, customer empowerment, and digital growth forms the core of its value proposition.

Pros

User-friendly interface and content creation tools
Robust customer account management and self-service features
Significant increase in sales and revenue generation
Improved operational efficiency through process automation
Enhanced digital presence and online reputation building

Cons

Limited third-party logistics and external platform integrations
Need for user interface and experience refinements, especially for product management
Complexity in onboarding and initial setup processes
Desire for more comprehensive customer support and documentation

Why it matters:

EvolutionX is widely recognized for helping companies expand their online footprint, primarily by simplifying the process of launching and maintaining digital storefronts. This capability allows businesses to effectively get their products and services in front of a broader online audience, leading to positive returns on investment even in early stages of adoption. Reviewers indicate that the platform makes it easy to establish and grow an online presence, with many seeing tangible benefits.

“EvolutionX has helped us build a larger digital presence by making it easy for us to get our digital storefront out there.”

Why it matters:

Reviewers frequently cited EvolutionX as a direct contributor to increased sales and revenue, with 4 out of 6 reviewers noting this benefit. The platform's ability to broaden market reach and enhance e-commerce functionality was instrumental, allowing customers to initiate their shopping journeys online and leading to a significant uplift in order volume and revenue gains for some users.

“Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.”

Why it matters:

Reviewers consistently highlight EvolutionX's robust capabilities for handling online orders and payments, enabling both B2B and B2C transactions. This functionality allows customers to conveniently manage their accounts, including processing orders and settling invoices directly through the platform, as noted by 4 of 6 reviewers. The system's ability to provide a full suite of online tools simplifies the purchasing process for customers and enhances operational efficiency.

“EvolutionX allows us to serve our customers online - both B2B and B2C - and provides them with a whole suite of powerful tools (online shopping, account management, etc).”

Please describe whether or not EvolutionX has helped your organization to improve customer satisfaction.

From 6 reviews

Summary

EvolutionX has notably enhanced customer satisfaction for organizations, with 2 of 6 reviewers directly stating a significant improvement in this area, particularly concerning e-commerce operations. A primary driver of this positive impact is the provision of robust self-service tools, cited by 3 of 6 reviewers. These tools empower customers to manage their accounts, place orders, and access information independently, leading to greater convenience. Concurrently, the platform delivers a top-tier online shopping experience, also highlighted by 3 of 6 reviewers, characterized by professional design, intuitive functionality, and readily available information. This improved online presence fosters trust and streamlines the purchasing process. Furthermore, the availability of real-time inventory and delivery information, mentioned by 2 of 6 reviewers, helps manage customer expectations and enables them to make informed decisions regarding product availability and substitutions, contributing to a more transparent and customer-friendly interaction.

Top Quotes

Self-service tools

“Tools like the quote builder, quick order form, various account management functions, saved cards, product calculators etc - all make our customer's lives way easier!”

Online shopping experience

“EvolutionX has helped us improve customer satisfaction by allowing us to offer an online shopping experience that is truly topnotch.”

Inventory and delivery information

“The live inventory has helped the customers expectations with delivery times. It has also allowed them to make their own substitutions if it's something that is needed in a timely manner”

Has EvolutionX helped your company build a larger digital presence and/or improve your online reputation? If so, how?

From 6 reviews

Summary

EvolutionX has significantly contributed to companies establishing and enhancing their digital presence and online reputation, according to the available reviews. A substantial majority of reviewers, 5 out of 6, explicitly stated that the platform helped them build a larger digital footprint, often by facilitating the creation and management of online storefronts. This growth in digital presence is closely linked to improvements in online reputation, a benefit noted by 3 of 6 reviewers. The platform's ability to provide detailed product information and real-time data is cited as a key factor in building credibility and trust with customers. Furthermore, the ease of use of EvolutionX's administrative tools and website interface, mentioned by 2 of 6 reviewers, appears to be a foundational element supporting both digital expansion and reputation enhancement, enabling companies to effectively manage their online operations and attract repeat customers.

Top Quotes

Digital Presence Growth

“EvolutionX has helped us build a larger digital presence by making it easy for us to get our digital storefront out there.”

Online Reputation Improvement

“Yes, EvolutionX has helped us build a stronger digital presence and improve our online reputation.”

Ease of Use

“Thanks to their easy to use admin area, countless help articles & resources, and SEO tools, we were able to set our website up in a way that garners more and more views as we continue to grow.”

What positive or negative impact (i.e. Return on Investment or ROI) has EvolutionX had on your overall business objectives?

From 6 reviews

Summary

EvolutionX has positively impacted business objectives for organizations, primarily by driving growth in sales and revenue and enhancing operational efficiency. A significant majority of reviewers, 4 out of 6, reported an increase in sales and overall revenue, attributing this to expanded market reach and improved e-commerce capabilities. Concurrently, the platform has generated considerable time savings for internal departments, noted by half of the reviewers, by automating customer-facing financial processes. This efficiency gain extends to customer payment convenience, which 3 of 6 reviewers highlighted as a key benefit, reducing the administrative burden on accounts receivable teams. Furthermore, EvolutionX has contributed to improved customer service, as observed by 2 of 6 reviewers, by providing customers with better access to information and self-service options, which in turn frees up staff for higher-value tasks and boosts customer satisfaction.

Top Quotes

Increased Sales and Revenue

“Increased sales & revenue thanks to broader reach- most of our walk-in customers now start their shopping journey on our website to identify product availability and pricing.”

Time Savings

“Massive time savings for our AR Department as customers can now self-generate account statements, see past invoices, pay balances, etc.”

Customer Payment Convenience

“no need to chase customers for payment they go to portal and make payments”

Describe how you use EvolutionX in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 6 reviews

Summary

EvolutionX is primarily utilized by organizations as an e-commerce platform that facilitates online order and payment processing, serving both B2B and B2C customer segments. Four of six reviewers noted that the product enables customers to place orders and manage payments directly through the platform, which includes viewing and paying invoices and statements online. This functionality is closely linked to the provision of a comprehensive customer self-service portal, a feature highlighted by 3 of 6 reviewers as significantly improving customer experience by providing access to vital account information and freeing up internal staff for sales-focused activities. Additionally, the platform is valued for its content management and website customization capabilities, with half of the reviewers appreciating the ease with which professional-looking content and layouts can be created without requiring specialized design expertise. Integration with existing ERP systems is also a key aspect of its use, as mentioned by 2 of 6 reviewers, ensuring seamless and efficient operations.

Top Quotes

Online Order & Payment Processing

“EvolutionX allows us to serve our customers online - both B2B and B2C - and provides them with a whole suite of powerful tools (online shopping, account management, etc).”

Customer Self-Service Portal

“Our customers are contractors working for multiple clients. Clients constantly call for missing invoices, have questions about orders, deposits & material lists (including purchase history). The portal gives customers access to vital information & frees up our staff for sales.”

Content Management & Website Customization

“Evo X makes it easy to upload art, create banners, content pages and layouts that look professional without hiring a design team!”

Please provide some detailed examples of areas where EvolutionX has room for improvement.

From 6 reviews

Summary

Reviewers identified several areas where EvolutionX could enhance its platform, primarily focusing on expanding integration capabilities and refining the user interface. A significant portion of the feedback, from 3 of 6 reviewers, highlighted the need for more integration options, particularly for third-party logistics and improved connectivity with platforms like Google Merchant Center. Concurrently, 3 of 6 reviewers pointed to aspects of the user interface and experience that could be improved, such as product management workflows and theme customization. Additionally, the onboarding and setup processes were noted by 2 of 6 reviewers as areas requiring streamlining, particularly for account creation and configuring complex product groups. Finally, customer support and documentation were mentioned by 2 of 6 reviewers, who suggested a need for more comprehensive tutorials and faster issue resolution. These observations collectively indicate a desire for a more interconnected, intuitive, and efficiently supported platform experience.

Top Quotes

Integration and Connectivity

“More integration options in the app store.”

User Interface and Experience

“Improved Product Management. Adding in a sequential edit function and easier filtering to find and isolate products needing to be edited.”

Onboarding and Setup

“Better functionality with Spruce Accounts - the onboarding / account creation process can be improved to be a bit more seamless.”

Please provide some detailed examples of things that EvolutionX does particularly well.

From 6 reviews

Summary

EvolutionX is noted by reviewers for several strengths, particularly its user-friendly interface and robust account management capabilities. A significant majority of reviewers, 4 of 6, highlighted the platform's ease of use, specifically praising the simplicity of its content creation tools for tasks like building pages and blog posts. This accessibility extends even to users without prior website development experience. Beyond content creation, the platform effectively supports account-related functions; 2 of 6 reviewers pointed out its ability to connect customers with their account documents and integrate with DDMS for real-time balance information. Furthermore, customer support received positive remarks from 2 of 6 reviewers, who appreciated the dedicated assistance provided by assigned EvolutionX personnel. These aspects collectively suggest that EvolutionX excels in providing an accessible and well-supported platform for managing online content and customer accounts.

Top Quotes

Ease of Use

“blog posts are very easy”

Customer Support

“Awesome Customer Support”

Account Management

“connects customers with their account documents”

Reviews

19 Reviews

Some Gains with EvolutionX But Support and ROI Still Lacking

Rating: 6 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

We use EvolutionX to bring our in-store offerings online, making them available for delivery or in-store pickup. It's a vital communication tool for our customers, keeping them informed about new products and current promotions. Additionally, it allows customers to conveniently view and pay their orders, invoices, and statements online. The website enhances our professional image and builds customer trust—something that's increasingly expected in today's market.

Pros

Easy use for those that have never built a website before.
Pulls live data for pricing and stock qty from spruce.
Someone from EvolutionX is assigned to the account to assist with questions and issues that might arise.

Cons

More store themes or improved ability to alter the theme.
Improved menu creation functions. Menus feel basic and hard to create multiple drop down menus from the menu bar. This would help better organize information for easy access to the customer.
Make easy for store items to be pulled by google for googles online marketplace. We have found no way to get our items to pull in the google merchant center. Google has recently made some changes that have helped here but still a vast majority of items are not being pulled.
We enjoy using groups and badges but it feels like unnecessary steps to get them all placed. Creating the group, then creating the badge seems like it could all be done in one area. It would be nice to be able to assign multiple groups to the same badge if needed.
Configurable product groups and master products are also great functions but are time consuming to set up, it would be nice to see this somehow streamlined into one screen to get all set up. Currently you have to bounce between three screens just to get things working.
Improved Product Management. Adding in a sequential edit function and easier filtering to find and isolate products needing to be edited.
Move the "location" selection away from the top of the screen. This is lost to shoppers, they either are just not seeing it or it is not easy to understand that you click to change. I find homedepot.com places this right next to the search bar and that seems to be highly effective. It would also be nice to add the closing time for the selected location next to it as well, similar to how homedepot is doing it.
Improve the shipping functions. This has been a difficult pinch point, really seems to be keeping people from pulling the trigger and ordering. We switched to a UPS api for a bit, but the rates where outrageous and way over what we actually paid. I am sure it comes to rate negotiated with UPS, but with many companies already offering pre negotiated rates we would rather opt to use an API from shippo or pirateship that displays already low rates. Being able to easily trim down your shipping radius would be nice. Store to door delivery we say 30 miles, but had to individually find and place rules for each zip - this seems like it could be better handled with a radius and a computer pulling the needed data for that radius.
Don't automatically opt customers in for added paid services. I may not have the best understanding of this new ada requirement and this new audio thing but from what I read it seems everyone is automatically put on it and we have to get in and cancel in order to avoid the extra charge. This I dont even believe was sent in an email but only on the EvolutionX messenger. I will be honest, we deal with so many different messengers / social platforms that adding this in as the main point for communication does not work for us and will always be an afterthought. We do always have email open, this would be the easy way to reach the customer in my opinion.

Likelihood to Recommend

EvolutionX is great at getting a large catalog online in a hurry. Though the editing may take some time, the pull is a great feature to get you started. EvolutionX will give you the most professional looking site right out of the gate vs the competitors we have viewed. The person assigned to your account is a nice benefit and are very helpful and efficient this is an even bigger plus for those with no coding experience. EvolutionX may not be the best option for a small business, though the website may make you look like the big dogs it doesn't function as well yet. The cost of the service is high compared to what the customer gets from it after the initial set up and is the main reason why this isnt the best solution for a small business. It would be nice to see the price to be able to scale down or up in price with how well the site is doing after a set amount of time.

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

1 year of experience

EvolutionX at CBS Bahamas

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use EvolutionX to power our eCommerce store - and our online shopping. EvolutionX allows us to serve our customers online - both B2B and B2C - and provides them with a whole suite of powerful tools (online shopping, account management, etc). We love it because it gives our store a much broader reach, allowing us to effectively sell our products throughout The Bahamas.

Pros

Online Shopping
Customer Account Management
Easy-To-Use Admin & Website Builder
Awesome Customer Support

Cons

More integration options in the app store.
Better functionality with Spruce Accounts - the onboarding / account creation process can be improved to be a bit more seamless.

Likelihood to Recommend

Personally, I think EvolutionX is particularly well-suited for all Spruce ERP customers - the seamless integration between the two makes it easy as it can be to add a digital storefront to your existing brick & mortar business. But, even for non Spruce customers, EvolutionX is still a great platform for hosting your webstore - particularly well suited for building material retailers & lumberyards.

Brent Burrows II

VP Retail & Sales in Sales at CBS Bahamas (51-200 employees)

Vetted Review

2 years of experience

View profile

Made the shopping experience for our customers easier.

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use EvolutionX as our E-Commerce provider, which currently integrates seamlessly and efficiently with our ERP system. EvolutionX's API integration and support, along with Content and Order Management, have made the shopping experience for our customers easier.

Pros

ERP Integration
Content Management
Customer Support

Cons

I feel that the marketing functions could use improvement

Likelihood to Recommend

Verified User

Executive in Corporate (51-200 employees)

Vetted Review

35 years of experience

EvolutionX makes it easy to be professional

Rating: 10 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

Why we chose EvoX with Spruce POS integration? Our customers are contractors working for multiple clients. Clients constantly call for missing invoices, have questions about orders, deposits & material lists (including purchase history). The portal gives customers access to vital information & frees up our staff for sales. Our customers love the portal. They find it easy to navigate and like to make payments before the due date, using credit card or ACH. I love that I can login from the storefront and "see what the customer sees". I can help them to navigate the portal. Evo X makes it easy to upload art, create banners, content pages and layouts that look professional without hiring a design team! I post weekly blogs and events - I love that I can refresh the content as needed. The platform will redirect content based on my edits. Even the most inexperienced site builder will find the product user friendly. (I had basic knowledge of the process and no specific art or web design training prior.) The process for adding brands, links, html and products is fool proof. EvoX is a user-friendly product. I am doing the entire site myself, and it's manageable. The support team have been with us 100%!

Pros

blog posts are very easy
connects customers with their account documents
we receive payments before due date without contacting clients
tools to build pages & content are easy to use

Cons

tutorials do not always cover all the questions
when I find an issue with dev I find it best to add lots of documentation as it might be a new issue with our branch
Before we did anything we should have gone through our inventory completely...that has been a major setback for us...bc it's not organized for online sales

Likelihood to Recommend

Very well designed so any user who learns the program can update their own pages without the expertise of outside designers. Amy, Charlee and the team have just been super helpful every step of the way getting us from zero to on our way to Ecommerce!
There are a few things need to be worked on like how we can sell or take orders for windows, doors, other custom items that we sell but are not part of inventory... bc the items exist for sales but will never be part of the online marketplace for lack of skus..

Kara Rubenfeld

Marketing Director & Ecommerce in Marketing at King Lumber (11-50 employees)

Vetted Review

2 years of experience

Integrates with DDMS for real time account balances

Rating: 9 out of 10

Incentivized

April 28, 2025

Use Cases and Deployment Scope

I use EvolutionX as our website provider, it allows us to process orders AND customers can pay their invoices right from their account

Pros

Super fast platform
Integrates with DDMS for real time account balances

Cons

Easier data extraction from DDMS for someone thats not super computer saavy
more support staff, for quicker issue resolution

Likelihood to Recommend

The initial on boarding with a dedicated acct manager is great. Once your released you need to become friends with some people in support who will take care of you a little faster than the rest

Josh Seymour

General Manager at ADK Tool Commercial Sales Business Supply (51-200 employees)

Vetted Review

1 year of experience

Webstore management with EvolutionX

Rating: 10 out of 10

Incentivized

April 28, 2025

Pros

Order processing
Webstore managment
Reporting

Cons

Order tracking
Invoicing
3pl integration

Likelihood to Recommend

Chris Perkins

eComm admin in Information Technology at Travis association for the blind (201-500 employees)

Vetted Review

3 years of experience

View profile

Great Find!

Rating: 10 out of 10

Incentivized

June 29, 2024

Use Cases and Deployment Scope

Choosing EvolutionX was made as the business needed an enhanced client experience. To date, we have consolidated 12 webstores over 4 different platforms. Turning our websites into webstores was the best part of selecting EvolutionX Giving us the flexibility to manage the sites inhouse gave us back the freedom to be able to connect to other service providers.

Pros

Connections into clients as moves us to the next level
Our clients had high expectations, and these were delivered seamlessly
The support and communication is great.

Cons

Dated software and need for enhanced functionality and usability
I honestly don't have a bad word to say about it.
To have the ability to make it easier for the customer to order.

Likelihood to Recommend

Integrating has made it easy for us, orders created on e-commerce are automatically created in our system. Customers love the content. A can-do business that will go the extra mile to support your needs. Easy to use and team friendly. Customer service walked us through set up and address our questions with in-depth instruction.

Verified User

Account Manager in Finance and Accounting (201-500 employees)

Vetted Review

17 years of experience

Olsen Safety works with EvolutionX

Rating: 8 out of 10

Incentivized

June 20, 2024

Use Cases and Deployment Scope

We are a safety supplies/PPE distributor, & we highlight some of our more popular or commonly stocked items on EvolutionX. Having a user-friendly website where customers can quickly order what they need, or where other individuals can find us online is huge in this industry. Many people prefer doing everything online these days, & I'm glad we can offer that. It's nice to be able to make customized customer accounts that show them their specific price on items, allows them to customize things how they'd like to, add multiple users, etc.

Pros

Quick Ordering
Easy Account setups
Being able to have multiple items show on one page

Cons

On the backend, it would be nice to be able to COPY a similar sku to edit and make its own - creating items takes too long
The option for drop downs for different colors / sizes / etc. could be nice
The ability to export pricing where you can see the cost too would be nice

Likelihood to Recommend

Customers love having their own online account that shows their current pricing on items. We love this too, as when you put in the specific markup they receive on each item, the price will automatically change for them. All we need to worry about is updating our costs then.

The big bugaboo for me is the fact that we cannot simply copy a SKU. Being a PPE supplier there are thousands of items that are similar (ex: glasses just with a different lens color), where being able to copy and edit what you need would be ideal. There are so many items we'd like to add to our site at times, but we think about the time that it would require and sometimes we do not follow through with adding because of this issue

Andrea (Olsen) Nelson

Sales / Marketing at Olsen Safety (11-50 employees)

Vetted Review

3 years of experience

View profile

Great Platform with a lot of Capabilities

Rating: 8 out of 10

Incentivized

May 17, 2024

Use Cases and Deployment Scope

EvolutionX is our main platform we use to establish an online presence (PPE supply store). Here we are able to keep track of customers, orders, their order history, special pricing, run promos, & target specific customers based on their purchase history. We also utilize the platform for writing helpful PPE related blogs. Overall a pretty easy to use platform with a lot more capabilities than what I mentioned!

Pros

Very easy to onboard products
Pricing updates are easy due to bulk editing (export to excel -> import back to EvoX)
It's easy to run promotions / sales with just a few clicks
SEO options with ready to grab site map

Cons

They don't allow you to create multiple products at once. For example we have a glove with the part #9699. It is available in sizes S-2XL. If I was to want to add these to our site, I would have to create each size individually which isn't always as efficient. I wish there was a "copy from" feature.
It can be difficult to see your updates immediately. - Sometimes their update queue gets overloaded and you won't be able to see your updates until about a half hour later. Again, not very ideal when trying to run down a line of tasks to complete as you have to check back on them to see if all is good.
It can be hard to change the rotating banner on the home page. Or, I should say it's hard to get the exact sizing so content doesn't get cut off from that banner.

Likelihood to Recommend

If you're looking to build an online presence and are able to be profitable while paying for this platform, it's a great platform that typically ranks pretty high on google if you do your SEO well.

I would say if you are a real tiny business with only a select few items, you may not need a platform like EVOx but, you still could utilize it if it seems fitting for your business. It really depends on the business and what they are trying to do.

Ryan Olsen

Sales / Marketing / AR in Marketing at OLSEN SAFETY EQUIPMENT (1-10 employees)

Vetted Review

2 years of experience

A success story from Jenkinsons

Rating: 9 out of 10

April 19, 2024

Use Cases and Deployment Scope

We use EvolutionX for our office supplies business at Jenkinsons UK, and it's been a game-changer for us. Being B2B-focused, we faced a lot of headaches with other platforms, but since switching to EvolutionX, everything runs much smoother. We can quickly customize prices and promotions, upload products and catalogs with just a click, and process orders faster than ever. Our clients love it, and so do we!

Pros

Running a promotion is really easy and simple.
Product search is great.
Integration with many other software and services is well supported.

Cons

As I already mentioned some testing button for email templates would be great.
It would be great that there are more themes that people can choose from.
Even thought there are lots of training videos I would like to see even more especially on some advanced features and capabilities.

Likelihood to Recommend

EvolutionX is great for B2B sale and can accommodate many use cases to feet different clients needs.

It is loaded with different marketing tools that can be utilized in broad meaner.

Some areas of improvement would be maybe to think to give more power to user, for instance some feature that business can have stock level for instance withing my account area and can receive notification when stocks of paper for instance are low.

JŽ

Jelena Žujović

Web developer in Marketing at Jenkinsons (11-50 employees)

Vetted Review

Loading Reviews List....

Some Gains with EvolutionX But Support and ROI Still Lacking

Rating: 6 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

Pros

Easy use for those that have never built a website before.
Pulls live data for pricing and stock qty from spruce.
Someone from EvolutionX is assigned to the account to assist with questions and issues that might arise.

Cons

More store themes or improved ability to alter the theme.
Improved menu creation functions. Menus feel basic and hard to create multiple drop down menus from the menu bar. This would help better organize information for easy access to the customer.
Make easy for store items to be pulled by google for googles online marketplace. We have found no way to get our items to pull in the google merchant center. Google has recently made some changes that have helped here but still a vast majority of items are not being pulled.
We enjoy using groups and badges but it feels like unnecessary steps to get them all placed. Creating the group, then creating the badge seems like it could all be done in one area. It would be nice to be able to assign multiple groups to the same badge if needed.
Configurable product groups and master products are also great functions but are time consuming to set up, it would be nice to see this somehow streamlined into one screen to get all set up. Currently you have to bounce between three screens just to get things working.
Improved Product Management. Adding in a sequential edit function and easier filtering to find and isolate products needing to be edited.
Move the "location" selection away from the top of the screen. This is lost to shoppers, they either are just not seeing it or it is not easy to understand that you click to change. I find homedepot.com places this right next to the search bar and that seems to be highly effective. It would also be nice to add the closing time for the selected location next to it as well, similar to how homedepot is doing it.
Improve the shipping functions. This has been a difficult pinch point, really seems to be keeping people from pulling the trigger and ordering. We switched to a UPS api for a bit, but the rates where outrageous and way over what we actually paid. I am sure it comes to rate negotiated with UPS, but with many companies already offering pre negotiated rates we would rather opt to use an API from shippo or pirateship that displays already low rates. Being able to easily trim down your shipping radius would be nice. Store to door delivery we say 30 miles, but had to individually find and place rules for each zip - this seems like it could be better handled with a radius and a computer pulling the needed data for that radius.
Don't automatically opt customers in for added paid services. I may not have the best understanding of this new ada requirement and this new audio thing but from what I read it seems everyone is automatically put on it and we have to get in and cancel in order to avoid the extra charge. This I dont even believe was sent in an email but only on the EvolutionX messenger. I will be honest, we deal with so many different messengers / social platforms that adding this in as the main point for communication does not work for us and will always be an afterthought. We do always have email open, this would be the easy way to reach the customer in my opinion.

Likelihood to Recommend

Verified User

Administrator in Corporate (11-50 employees)

Vetted Review

1 year of experience