Formstack Forms Reviews & Insights

Score7.5 out of 10

161 Reviews and Ratings

Community insights

TrustRadius Insights for Formstack Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless and intuitive user interface: Users consistently praise Formstack's seamless and intuitive user interface. They find it provides a positive experience for end users, with the lack of coding knowledge required and minimal learning curve making form creation and management accessible to a wide range of users.

Easy-to-use form builder: Many users appreciate how easy it is to use Formstack's form builder. Even those without explicit training find the process fairly easy, thanks to features such as moving different parts of the form, changing question order, and managing options within forms, which add flexibility and customization options.

Integration capabilities with other platforms: Users highly value Formstack's integration capabilities. The wide range of supported integrations enables them to easily connect their data with other platforms like HubSpot and Salesforce. This seamless data transfer and workflow management are seen as strong advantages. Additionally, the integration with Google Docs simplifies collecting and managing form data, enhancing collaboration and data organization.

Formstack Forms Reviews

9 Reviews

Enterprises (1,001+ employees)

Formstack Forms - Forms and Workflows

Rating: 8 out of 10

Incentivized

December 31, 2024

Use Cases and Deployment Scope

We use standard forms for every day tasks such as equipment cleaning checklists, standard work checklistsWe have created a stock ordering system via Workflow with the use of PDF extracts for delivery notes, we have integrated this across several departments.We have also created several reporting dashboards on Tableau using a link to many of our forms

Pros

Checklists
Stock Control
Document signing

Cons

Workflows only allowing single users to access forms at one time
I think design of form appearance is lacking
In our experience, very poor technical support

Likelihood to Recommend

We also use this for courier collection notifications and automation with our helpdesk network

Verified User

Analyst in Corporate (Health, Wellness and Fitness company, 1001-5000 employees)

Vetted Review

5 years of experience

Nonconformist love formstack

Rating: 10 out of 10

Incentivized

September 25, 2018

Use Cases and Deployment Scope

We use it to track memberships, facility use, evaluations, signups for free events, post event surveys, and more. We have 6 departments using it for different things.

Pros

Creating a database and graphics to communicate information from external sources.
Integration in to assorted software.
Creation of online forms that is easy and customizable for our programs.

Cons

It would be great if the name of the field was more customizable and allowed for special formatting without a call out or other minimized things.

Likelihood to Recommend

If you are looking for a bit more complexity in your form then I prefer Formstack to other programs.

Katie Savacool

Front Office Manager at UC Santa Cruz (Higher Education, 1001-5000 employees)

Vetted Review

8 years of experience

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Formstack is great, and keeps getting better. Best form creation tool out there

Rating: 9 out of 10

Incentivized

September 5, 2018

Use Cases and Deployment Scope

Formstack is being used across our entire university. It is our enterprise form creation and workflow tool used by various departments across the campus to create forms and workflow.

Pros

Easy & intuitive form builder that allows users to create forms
Branding of forms with your company logo
Logic within forms to show and hide fields
Logic with email triggers to only send notifications when certain answers are filled out in the form

Cons

Their workflow feature is still half-baked. Lacks enhanced features like logic & ending the workflow mid-step
Some of their integrations are outdated and no longer supported so basically useless to our organization: ie.: Zendesk Integration
No integration with Active Directory so user management is a pain

Likelihood to Recommend

It has great features and they continue to add features. Formstack works great for standard forms but has many limitations with workflow forms, the biggest limitation being you can only route forms to Formstack users.

Kow Samman, MBA

Productivity Solutions Product Manager in Information Technology at Azusa Pacific University (Higher Education, 1001-5000 employees)

Vetted Review

1 year of experience

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Automation of User Access Removal for Financial Systems

Rating: 7 out of 10

Incentivized

October 6, 2017

Use Cases and Deployment Scope

It is being used on a limited basis to automate workflows for tasks like audit requests, system access removals, etc.

Pros

Simple workflows/conditional logic
Ease of implementing email notifications

Cons

Cleaner WYSIWYG interface

Likelihood to Recommend

There are a few situations that we have encountered that required more complicated workflows that were not very intuitive to set up. We instead opted to use Formstack for submission, then moved the workflow to a dedicated tool.

Verified User

Administrator in Finance and Accounting (Media Production company, 10,001+ employees)

Vetted Review

3 years of experience

Formstack - an expensive choice if you use it for as much as we do.

Rating: 6 out of 10

Incentivized

September 29, 2017

Use Cases and Deployment Scope

We use forms from Formstack to implement applications for pilot testing, as well as for certain lead retrieval tasks that Hubspot is unsuitable for. We also use it as a tool internally to manage group events and to collect information about the team, as well as a type of internal ticketing system for various requests (design, copyediting, etc.)

Pros

Compatibility with old browsers.
Fairly easy to build forms, even for users who haven't been explicitly trained.
Versatility in form building styles, which allows us to use it for many different purposes.
Integrations with other software platforms, like Hubspot.

Cons

Managing form designs in Formstack is very difficult, and we've had numerous problems with design/styling.
Certain features are missing from the form builder, like "same as above" functionality.
The form storage backend is difficult to navigate, and it is difficult to find forms in any way but searching for them.
Sometimes features in the form builder require reverting to the old form builder to implement.

Likelihood to Recommend

For well-funded institutions with a large number of forms needs, Formstack is well-suited for a variety of tasks. However, the styling limitations held us back numerous times and the we've reached the form limit frequently and have had to upgrade our account. For smaller, less well-funded organizations, the cost would quickly get prohibitive if they use it like we do.

Ian Burnette

Operations and Logistics Coordinator in Product Management at E&E Games (Museums and Institutions, 1001-5000 employees)

Vetted Review

3 years of experience

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Formstack U

Rating: 7 out of 10

Incentivized

September 28, 2017

Use Cases and Deployment Scope

Formstack is managed by several people within the university's public relations department, but the forms are used for everything from registrar, event registration, admissions, service requests and many others. Using Formstack allows us to have a centralized place where we can create and host easy-to-build and easy-to-use forms that provide simple and reliable assessment for the back-end user.

Pros

Formstack allows for basic customization of templates
Formstack is pretty intuitive and easy to use
Formstack allows for assessment of information
Easy to duplicate forms for annual, regular use

Cons

Simple to use, but looks just as simple to the end user
Scheduled training, especially after any updates are made, would be a nice added feature
Price is a bit high, especially if you are considering add-ons

Likelihood to Recommend

Formstack is good for basic event registration and information gathering, particularly if the information will be collected on a regular basis.

Verified User

Account Manager (Higher Education company, 10,001+ employees)

Vetted Review

2 years of experience

Onboarding Dream come true.

Rating: 10 out of 10

Incentivized

September 19, 2017

Use Cases and Deployment Scope

Formstack is used by various departments in our organization as workflow, setup form. We use it to on board new customers, track fuel use in our delivery trucks and submit requests for new crew members. It gives us a place to track requests and make sure the correct fields are filled out.

Pros

The triggers in Formstack to hide / unhide fields based on other answers is extremely helpful. It keeps the form on target and doesn't clutter up the question list with useless fields.
The forms are extremely easy to set up and deploy.
We don't have to worry about supporting the backend or writing the scripts for the work flow.

Cons

The only issue I had with when starting with formstack was the workflow/approval. This has since been corrected.
It would be nice to have the data file that is created from the form submission to be formatted in a certain way so it can flow into an automated system.
Options for data file delivery would be nice too, FTP, SFTP or email.

Likelihood to Recommend

It's very handy for onboarding new customers, crew members and product setup.

Rich Kreuzburg

Director of IT in Information Technology at The Coastal Companies (Food & Beverages, 1001-5000 employees)

Vetted Review

8 years of experience

View profile

A great tool for higher education space

Rating: 10 out of 10

Incentivized

September 15, 2017

Use Cases and Deployment Scope

We use it extensively within our department for various applications, surveys etc. The customizable features and website embedding work well with what we are trying to accomplish for our data collection purposes. Departments and schools within NYU make purchasing decisions separately, so we are not aware of other departements usage.

Pros

Learning curve is low.
Easily customizable
Website embed feature is great
Adding multiple users to receive submissions is great for our team.
Ability to send confirmation emails is good for applicants

Cons

Customer service was way more complex than necessary when we were trying to merge two accounts (unknowingly) created within our department.
The website embed has occasionally given us some trouble as well.
Users have had various issues with radio buttons and file uploads over the past two years I have used Formstack.

Likelihood to Recommend

Overall, it has worked well for us. Cost is prohibitive for smaller teams. Templates are not simple, and it is easy to break especially when there are multiple team members using the account.

Verified User

Manager in Marketing (Higher Education company, 10,001+ employees)

Vetted Review

3 years of experience

I think it has more to offer than our usage

Rating: 5 out of 10

Incentivized

September 5, 2017

Use Cases and Deployment Scope

Formstack is being used only by our department. It is the program we use for our surveys, conference attendee registration, internal and external reservation requests, as well as our marketing items.

Pros

Creating a customized form for just about any business purpose
Tracking and storing information on clients and requests

Cons

Only from personal experience can I make this statement. In our department we use Banner (university wide) Formstack and KX and none of them "talk" to each other. If it were easier to link them together, or cheaper as cost is always a factor, it would make our job significantly easier.

Likelihood to Recommend

We use a custom form to have attendees log in to their event via a link we email the organizer. They are able to provide all their info with a picture making it easier to track the number and the photos for the event and create the ids for each.

Laura LaMonica

Event Manager in Corporate at St. John's University (Higher Education, 1001-5000 employees)

Vetted Review

4 years of experience

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