Genic Teams

Genic Teams, developed by Genic Solutions Pte. Ltd., is a comprehensive field service management software designed to streamline and optimize field service operations. According to the vendor, this software is targeted at small, medium, and large companies across various industries, including HVAC, IT hardware, marine, engineering, and healthcare.

Key Features

Scheduling & Dispatching: According to the vendor, Genic Teams offers efficient task scheduling and assignment capabilities, enabling the dispatch of technicians with the necessary skills and equipment for each job. The software allows real-time tracking of task status and progress, with optimization features to minimize travel time and maximize productivity.

Quote Management: Genic Teams provides features to create and manage quotes for potential customers. According to the vendor, it offers a streamlined quotation process, allowing easy conversion of quotes into real quotes for customers. The software also allows users to keep track of all quotes and their status in one centralized location.

Product Inventory Management: The software includes inventory management functionality for organizing products and spare parts. According to the vendor, Genic Teams enables users to track stock levels and automatically reorder when necessary. It also offers reporting capabilities to generate insights on inventory usage and availability, aiming to optimize inventory management and improve customer service.

Mobile App: Genic Teams provides a mobile app for on-the-go access. According to the vendor, users can stay connected and updated with real-time notifications. The app allows users to capture and upload photos, documents, and signatures directly, facilitating task completion and job status updates from anywhere.

CRM: Genic Teams includes customer relationship management features to manage customer interactions. According to the vendor, the software allows users to keep track of customer information and communication history, aiming to improve customer satisfaction through personalized service. Additionally, Genic Teams offers integration with CRM systems to streamline sales and marketing processes.

Reporting: Genic Teams offers comprehensive reporting capabilities to analyze various aspects of field service operations. According to the vendor, users can generate reports and customize them to fit specific needs and requirements. The software aims to provide data-driven insights for informed decision-making and identifying areas for improvement.

Engineer Schedule/Job Scheduling: Genic Teams facilitates efficient scheduling and assignment of tasks to field service engineers. According to the vendor, the software optimizes scheduling to minimize travel time and maximize productivity. It enables tracking of job progress and completion, ensuring appropriate assignment based on engineer skills and availability.

Time Tracking: Genic Teams allows tracking and recording of time spent on each task or job. According to the vendor, this feature enables monitoring of employee productivity and performance. The software aims to generate accurate time sheets for billing and payroll purposes, as well as improve project planning and resource allocation.

Billing and Invoicing: Genic Teams provides functionality for creating and managing invoices for completed jobs. According to the vendor, the software streamlines the billing process and reduces manual errors. It offers customizable invoice templates and allows tracking and management of payments and outstanding balances.

Map & Geolocation: The software includes features for viewing real-time locations of field service teams on a map. According to the vendor, Genic Teams optimizes routing and travel time for technicians, aiming to improve response time and customer service through geolocation. Users can monitor task or job progress and location using this feature.