GOGov Notifications

GOGov Notifications is a communication tool offered by GOGov that aims to assist government agencies in engaging citizens through notifications. It is designed to be used by local municipalities and government agencies of various sizes. According to the vendor, the platform allows agencies to keep citizens informed and updated on important events, alerts, advisories, and notices.

Key Features

Branded Mobile App: Citizens can access notifications and important information directly from their local municipality through a branded mobile app. The app is intended to serve as a centralized platform for citizens to receive notifications and stay updated with the latest information.

Subscription Lists: Citizens have the option to customize their notification preferences by subscribing to specific types of notifications they are interested in receiving. This feature is said to enhance the user experience by providing personalized notifications and reducing information overload.

Direct Notifications: Notifications are delivered directly to citizens' phones, ensuring they do not miss important communications from their local government. The vendor claims that this feature provides a reliable and efficient way to reach citizens in real-time, thereby improving communication between government agencies and citizens.

Ask Question / Get More Info: Citizens can reply to notifications to obtain more information and start a dialogue with agency staff. According to the vendor, this two-way communication feature fosters engagement and transparency between citizens and government agencies.

Emergency Notifications: Government agencies can send alerts and emergency notifications directly to all citizens, promptly informing them about critical situations and enabling them to take necessary actions. The vendor asserts that this feature improves emergency response and preparedness by providing timely and accurate information to citizens.

Send Targeted Content: Government agencies can set up subscription groups, allowing citizens to subscribe to content that is important to them. The vendor claims that this feature enables agencies to deliver targeted and relevant information to specific groups of citizens, enhancing the user experience by reducing information overload.

Message Editor: The platform provides a user-friendly editor for creating detailed and visually appealing communications. Agencies can include pictures, formatting, and links to videos, documents, or other content in their notifications, according to the vendor. This feature enables agencies to create engaging and informative communications that effectively convey their messages.

Multi-Channel: Notifications can be pushed to multiple channels such as email, mobile, Twitter, Facebook, and website. The vendor states that this feature ensures notifications reach citizens through their preferred communication channels, thereby maximizing their impact and effectiveness.

2-way Communication (CRM): Government agencies can choose whether citizens can reply to their communications, and the responses from citizens can be managed and tracked through the GOGov CRM system. According to the vendor, this feature enables agencies to engage in two-way communication with citizens and ensure that no questions go unanswered.