Overview
What is Validate by Grace Hill?
Validate is a digital-driven approach to mystery shopping that offers a window into employee and property performance. The solution aims to deliver unbiased assessments to help raise resident satisfaction and improve community reputation.
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What is Validate by Grace Hill?
Validate is a mystery shop program that blends technology with assessment best practices, built specifically for the multifamily property management industry. The discrete mystery shopping program uses sampling strategies that help to deliver timely, unbiased performance assessments. Validate also includes short training courses designed to address specific skill gaps identified during the shop, helping cultivate a well-versed, proficient team.