Guru Reviews and Ratings

Use Cases and Deployment Scope

We share information internally. Guru helps to keep our information secure within our company so that we can trust in it for serving as a source of truth on pricing, feature availability, and more. It's effective as a repository of information like this. We share it internally only, and it works well.

Likelihood to Recommend

It's suited for highly secure information. However, if you need to make a less secure library of info, it's less effective. For example, I use a Google Site for sharing important information sources for our customer success team. However, information in a Google Site is a little too easy for outsiders to access.

Use Cases and Deployment Scope

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

Likelihood to Recommend

The main reasons we like Guru are, ease of use and searchable knowledge base. We use it for all of our training for new and current employees. The platform is very easy to use so it takes little to no training to get up and running. Being able to assign specific readings makes creating a training plan very easy. You can also link to additional pages and add videos.

Use Cases and Deployment Scope

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

Likelihood to Recommend

Guru is great for large companies with a large number of employees, and in its paid version. It delivers everything it promises to paid users. However, it's not a suitable tool for free users because there are very few features available, so it's not really a great fit for smaller companies or those who are just starting

Use Cases and Deployment Scope

This is a great product to create a knowledge base that will help connect your company. In this case, you will have a place to write comments and have the community help you with verifications and rectifications. Also, a good search engine and AI that allows you to even show the articles and specific phrases used to construct the response.

Likelihood to Recommend

Very good for a search engine, it features a good AI and a collection tool that helps navigation, along with community connections through comments in guru cards and click verification. It saves you a lot of time with reading each one.

Use Cases and Deployment Scope

We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.

Likelihood to Recommend

The use on any Support team is extremely recommended, as it's a great tool to create a documentation database. I can see it working as a good way to create a timeline and task follower for Admin and Programmers, to follow up projects, document them and help to understand/update it.

Use Cases and Deployment Scope

The business problem that the product addresses is that when we are looking for processes, we need to know when we are assisting our customer. All our knowledge base will be located at Guru. All internal processes will be found on this tool. This is our primary tool for identifying any process.

Likelihood to Recommend

Guru is easy to use. It became our partner in our everyday life. It is our knowledge base, and it helps us when it comes to processing. IT enables us to help our customers provide proper resolution to their concerns. I highly suggest this to our colleague.

Use Cases and Deployment Scope

Guru is used as our company's intranet, enablement support, and internal content management tool using AI. It's the first go-to tool for all support questions and document search for employees. For content owners, this is a great tool to gain analytics on engagement of content and using Guru notifications to support content owners to keep all content up-to date.

Likelihood to Recommend

Enablement: Users can use the Guru extension while working on any web page to get help text, process or workflow

AI Tool: Would recommend doing a pilot with content owners to create the right workflow for internal personalisation and rollout.

Use Cases and Deployment Scope

I used Guru with a previous client to assist their customers with their online orders. It was our central hub for capturing, organizing, and distributing knowledge, ensuring everyone has access to the information they need to do their jobs effectively. We used this program in addition to other programs to ensure we were able to communicate efficiently.

Likelihood to Recommend

Guru is well-suited as a knowledge base to assist clients' customers with any frequently asked questions. Or a database to house all the client's information to allow agents or support members to search to answer questions or to get information in one place. The setup is very easy to use, and the colors were very easy on the eyes, so no change needed there.

Use Cases and Deployment Scope

We use Guru to spread information and ask experts for help on a particular topic.

Likelihood to Recommend

Whenever I need to find a certain subject the search function works so well and shows me everything I could need on the topic.

Use Cases and Deployment Scope

I use it primarily for knowledge Management, and that is what the organization uses it for as well. The scope includes learning anything related to my job and responsibilities, proactively and on a need to know basis as well as creating groups of related "Guru Cards" that can be used to access related data.

Likelihood to Recommend

Anything related to knowledge Management, that is to say; Updating knowledge from the side of maintainers, grouping and learning it from the side of learners, leaving feedback to maintainers, unverifying cards in a pinch and creating courses of related content for people of different disciplines and favouriting content that you find the most useful.