Guru Reviews and Ratings

Rating: 9.6 out of 10

Score

9.6 out of 10

Community insights

TrustRadius Insights for Guru are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.

Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.

Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.

Reviews

321 Reviews

Guru Create your own Database

Rating: 10 out of 10

Incentivized

March 10, 2026

Use Cases and Deployment Scope

I utilize it to understand the product and make sure that i provide the customers with the proper information, I also utilize the chat ai a lot to find the information easier and faster and create a draft of emails. I essentially saves me time and it makes me resolve the problem faster, so can concentrate in the empathy.

Pros

provides quick answers
has a lot of ways to present the information
has an integrated ai

Cons

Extension should be free window
Dark Mode
better recommendationa when searching

Likelihood to Recommend

If i was to utilize Guru in another job i would recommend it for companies that have a lot of information to rely to their employees. They will be able to align everything from policies to best practices. It will start to save you time and make the employees improve performance because they won't have to worry about where to find that information they can search it like a small google but made internally and made as you want

Xanath Ayala

Customer Service Representative in Customer Service at owner (201-500 employees)

Vetted Review

One platform for all your knowledge needs

Rating: 10 out of 10

Incentivized

February 20, 2026

Use Cases and Deployment Scope

Guru has been incredibly valuable for our knowledge management. I integrated it with multiple sources, from Gong to Asana, Google Drive, and more, and now we can easily rely on one single platform for all our knowledge needs.I especially love that you can verify content and schedule review timelines, which helps ensure everything stays up to date and that our information remains accurate and reliable.Honestly, I wouldn’t switch to any other platform. Guru covers all of our internal business needs perfectly.

Pros

The integrations with other tools and other sources are very easy to set up.
The interface is very intuitive and helps to organize the content in any specific and particular business need.
The AI agents are gathering not only the content added inside Guru but also the sources which can provide you responses to many, many business questions that you cannot always find the answers to with other tools.

Cons

What I'm missing, to be honest, is to have the functionality to be able to duplicate the content from one page to another in order just to do easy updates or edits.

Likelihood to Recommend

Guru supports the collaboration async across teams, and my experience so far was amazing both with the tool and the teams that I've been working with. I can easily rely on one single platform for all our internal knowledge management. Guru has been incredibly valuable for our knowledge management. I integrated it with multiple sources, from Gong to Asana, Google Drive, and more, and now we can easily rely on one single platform for all our knowledge needs.I especially love that you can verify content and schedule review timelines, which helps ensure everything stays up to date and that our information remains accurate and reliable.Honestly, I wouldn’t switch to any other platform. Guru covers all of our internal business needs perfectly.

Letitia Handuc

Customer Operations & Programs Lead in Customer Service at Tastewise (51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Boost your productivity.

Rating: 8 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

I use it daily to access knowledge resources across the company. It helped me onboard more easily through a curated collection of documents. It contains a lot of officially approved information regarding benefits, expensing, business travel, time off, stocks, etc. I can find a lot of information about our offices, as well as the company-wide calendar.

Pros

Good navigation in collections.
Easy to search.
Nice design.

Cons

Everything opens in a new tab which sometimes leads to loss of orientation.

Likelihood to Recommend

It is well-suited to official policies and company information, but less suited to team-specific knowledge. It is very clear which information is verified and which is not.

Verified User

Engineer in Research & Development (1001-5000 employees)

Vetted Review

1 year of experience

USES AND BENEFITS OF GURU

Rating: 10 out of 10

Incentivized

February 16, 2026

Use Cases and Deployment Scope

We use Guru by gathering information. If I do have some questions on mind that I don't get too well. I directly go to Guru to ask some questions and after that Guru will provide me well explained answer as well some SOP's that contains all of the information that I needed.

Pros

Provide information
Give me some files or SOP's that can answer my questions
Give announcement if there's an update
Can save some SOP's or file that I can get back later.

Likelihood to Recommend

For me, I used Guru If I don't quite get a topic and will ask Guru to tell me more about it. Wherein it will provide well constructed information and some files that can help me as well. And it makes my life easier because I don't need to find the correct file or SOP's to help me on my concern.

Verified User

Employee in Finance and Accounting (501-1000 employees)

Vetted Review

Simple and user friendly but there are some areas of improvement in the general product.

Rating: 8 out of 10

Incentivized

January 16, 2026

Use Cases and Deployment Scope

We leverage this to share GTM resources and information. It supports reps getting information in the flow of work and provides a shared space for us to manage ongoing resources.

Pros

User friendly for admin.
Visually appealing for field facing.
One-stop shop for teams.

Cons

Additional customization - limitations with fonts in cards, sizing of headers, etc.
Searchability from pages: these don't pull into the search, but they should with the information we are including.
More robust reporting and analytics - difficult and a bit clunky to use.

Likelihood to Recommend

When a rep is preparing for a call and needs to learn details about a product update, they can head to Guru and see this directly on their home page (which we customized). They have a quick reference point to prepare for this call; they can access the information they need and link to other information from that card.

Verified User

Employee (201-500 employees)

Vetted Review

5 years of experience

Guru was an excellent add at our business.

Rating: 10 out of 10

Incentivized

January 7, 2026

Use Cases and Deployment Scope

We are a specialty service provider business that operates in a small niche within a larger industry. Company knowledge was always in various versions in various places or just 'in someone's head'. By using Guru to document all the things about our company, how we operate, process flows, products, specific knowledge - we gained a stronger sense of alignment company-wide and are able to provide a more consistent service to our clients.

Pros

Easy to learn. Anyone can make cards and use the AI to make them professional.
Answer questions about my business, essentially a wiki for everything we do.
The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
Admins can manage a hierarchy to keep information secure and available to the correct people.

Cons

I miss the public link option. It recently changed. Some of our old cards still work with this but we cannot make any more with this feature.
We don't really use the dashboard feature much (home page). We have other platforms like Slack that communicate that. Guru for use is knowledge searches and questions.
Better mobile functionality. Continue development of the app.

Likelihood to Recommend

Our Guru contains a lot of knowledge specific to our line of work. It's often where I start to fact check something, begin a blog post, research a company specific topic, etc. It excels at researching specific items, drafting new procedures, and keeping things organized into various collections. I can review answers to employee questions to ensure things are correct and step in when needed. It's honestly been the most helpful thing we've added.

Michael Roberts

Owner / Operator in Professional Services at Roberts Corrosion Services, LLC (11-50 employees)

Vetted Review

1 year of experience

View profile

Simple and Clean Interface

Rating: 9 out of 10

Incentivized

October 27, 2025

Use Cases and Deployment Scope

We share information internally. Guru helps to keep our information secure within our company so that we can trust in it for serving as a source of truth on pricing, feature availability, and more. It's effective as a repository of information like this. We share it internally only, and it works well.

Pros

Secure
Simple
Clean interface

Cons

I'd like it to be more feature-rich
I want the cards to be more interconnected
I don't want it to use AI technology

Likelihood to Recommend

It's suited for highly secure information. However, if you need to make a less secure library of info, it's less effective. For example, I use a Google Site for sharing important information sources for our customer success team. However, information in a Google Site is a little too easy for outsiders to access.

John Rittmann

Customer Success Manager in Customer Service at Wodify (51-200 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Guru is easy to use and saves time.

Rating: 10 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

Pros

Guru's searchability works very well.
Integration to Slack is seamless. Being able to link and search from Slack saves time.
Easy edits make changes quick and easy.
The 'Verified' tool lets you know the information is accurate.

Cons

I haven't run into any major issues yet.

Likelihood to Recommend

The main reasons we like Guru are, ease of use and searchable knowledge base. We use it for all of our training for new and current employees. The platform is very easy to use so it takes little to no training to get up and running. Being able to assign specific readings makes creating a training plan very easy. You can also link to additional pages and add videos.

Verified User

Employee in Professional Services (51-200 employees)

Vetted Review

1 year of experience

Guru is the best

Rating: 10 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

Pros

Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company

Cons

Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush

Likelihood to Recommend

Guru is great for large companies with a large number of employees, and in its paid version. It delivers everything it promises to paid users. However, it's not a suitable tool for free users because there are very few features available, so it's not really a great fit for smaller companies or those who are just starting

Fernanda Moraes

Customer support in Customer Service at Modsquad (501-1000 employees)

Vetted Review

4 years of experience

Guru the Best Knowledge base with Community involved.

Rating: 9 out of 10

Incentivized

July 30, 2025

Use Cases and Deployment Scope

This is a great product to create a knowledge base that will help connect your company. In this case, you will have a place to write comments and have the community help you with verifications and rectifications. Also, a good search engine and AI that allows you to even show the articles and specific phrases used to construct the response.

Pros

Search Engine.
Community
AI features.

Cons

AI replies out of context.
Collection of articles.

Likelihood to Recommend

Very good for a search engine, it features a good AI and a collection tool that helps navigation, along with community connections through comments in guru cards and click verification. It saves you a lot of time with reading each one.

Verified User

Analyst in Customer Service (5001-10,000 employees)

Vetted Review

2 years of experience

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Guru is the best

Rating: 10 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

Pros

Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company

Cons

Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush

Likelihood to Recommend

Fernanda Moraes

Customer support in Customer Service at Modsquad (501-1000 employees)

Vetted Review

4 years of experience