Guru Reviews and Ratings

Rating: 9.5 out of 10

Score

9.5 out of 10

Community insights

TrustRadius Insights for Guru are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Search Functionality: Users have praised Guru for its highly efficient search feature, which enables quick access to necessary information. The robust search capabilities save time and streamline knowledge retrieval within the platform.

Collaborative Nature: Reviewers appreciate the collaborative aspect of Guru, where multiple team members can contribute and verify cards, enhancing the accuracy and relevance of shared information. This teamwork fosters a culture of knowledge sharing and continuous improvement.

Customizable Content Organization: Users value Guru's ability to customize and structure content through tags and boards, highlighting it as a valuable asset for easy data organization. By tailoring their information architecture, users can optimize their workflows and enhance productivity effectively.

Reviews

317 Reviews

Simple and user friendly but there are some areas of improvement in the general product.

Rating: 8 out of 10

Incentivized

January 16, 2026

Use Cases and Deployment Scope

We leverage this to share GTM resources and information. It supports reps getting information in the flow of work and provides a shared space for us to manage ongoing resources.

Pros

User friendly for admin.
Visually appealing for field facing.
One-stop shop for teams.

Cons

Additional customization - limitations with fonts in cards, sizing of headers, etc.
Searchability from pages: these don't pull into the search, but they should with the information we are including.
More robust reporting and analytics - difficult and a bit clunky to use.

Likelihood to Recommend

When a rep is preparing for a call and needs to learn details about a product update, they can head to Guru and see this directly on their home page (which we customized). They have a quick reference point to prepare for this call; they can access the information they need and link to other information from that card.

Verified User

Employee (201-500 employees)

Vetted Review

5 years of experience

Guru was an excellent add at our business.

Rating: 10 out of 10

January 7, 2026

Use Cases and Deployment Scope

We are a specialty service provider business that operates in a small niche within a larger industry. Company knowledge was always in various versions in various places or just 'in someone's head'. By using Guru to document all the things about our company, how we operate, process flows, products, specific knowledge - we gained a stronger sense of alignment company-wide and are able to provide a more consistent service to our clients.

Pros

Easy to learn. Anyone can make cards and use the AI to make them professional.
Answer questions about my business, essentially a wiki for everything we do.
The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
Admins can manage a hierarchy to keep information secure and available to the correct people.

Cons

I miss the public link option. It recently changed. Some of our old cards still work with this but we cannot make any more with this feature.
We don't really use the dashboard feature much (home page). We have other platforms like Slack that communicate that. Guru for use is knowledge searches and questions.
Better mobile functionality. Continue development of the app.

Likelihood to Recommend

Our Guru contains a lot of knowledge specific to our line of work. It's often where I start to fact check something, begin a blog post, research a company specific topic, etc. It excels at researching specific items, drafting new procedures, and keeping things organized into various collections. I can review answers to employee questions to ensure things are correct and step in when needed. It's honestly been the most helpful thing we've added.

Michael Roberts

Owner / Operator in Professional Services at Roberts Corrosion Services, LLC (11-50 employees)

Vetted Review

1 year of experience

View profile

Simple and Clean Interface

Rating: 9 out of 10

Incentivized

October 27, 2025

Use Cases and Deployment Scope

We share information internally. Guru helps to keep our information secure within our company so that we can trust in it for serving as a source of truth on pricing, feature availability, and more. It's effective as a repository of information like this. We share it internally only, and it works well.

Pros

Secure
Simple
Clean interface

Cons

I'd like it to be more feature-rich
I want the cards to be more interconnected
I don't want it to use AI technology

Likelihood to Recommend

It's suited for highly secure information. However, if you need to make a less secure library of info, it's less effective. For example, I use a Google Site for sharing important information sources for our customer success team. However, information in a Google Site is a little too easy for outsiders to access.

John Rittmann

Customer Success Manager in Customer Service at Wodify (51-200 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Guru is easy to use and saves time.

Rating: 10 out of 10

Incentivized

October 14, 2025

Use Cases and Deployment Scope

We use Guru as our knowledge base and directory. It creates a single source, searchable database for all our employees to access, handbooks, policies, and training manuals. It has greatly cut down on training time as you can create and link searchable modules. It has also been integrated into our internal communication platform, Slack. You can search and link directly to Guru from Slack.

Pros

Guru's searchability works very well.
Integration to Slack is seamless. Being able to link and search from Slack saves time.
Easy edits make changes quick and easy.
The 'Verified' tool lets you know the information is accurate.

Cons

I haven't run into any major issues yet.

Likelihood to Recommend

The main reasons we like Guru are, ease of use and searchable knowledge base. We use it for all of our training for new and current employees. The platform is very easy to use so it takes little to no training to get up and running. Being able to assign specific readings makes creating a training plan very easy. You can also link to additional pages and add videos.

Verified User

Employee in Professional Services (51-200 employees)

Vetted Review

1 year of experience

Guru is the best

Rating: 9 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

In my organization we work with customer support but there are other kinds of support as well. We use Guru mostly to search for workflows to solve a customer's issue. Since there are a lot of workflows dependind on the issue the customer has, it's humanly impossible to memorize each detailed workflow for each case (as it can also be totally diferent if the customer is using their mobile or their desktop, for example)

Pros

Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company

Cons

Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush

Likelihood to Recommend

Guru is great for large companies with a large number of employees, and in its paid version. It delivers everything it promises to paid users. However, it's not a suitable tool for free users because there are very few features available, so it's not really a great fit for smaller companies or those who are just starting

Fernanda Moraes

Customer support in Customer Service at Modsquad (501-1000 employees)

Vetted Review

4 years of experience

Guru the Best Knowledge base with Community involved.

Rating: 9 out of 10

Incentivized

July 30, 2025

Use Cases and Deployment Scope

This is a great product to create a knowledge base that will help connect your company. In this case, you will have a place to write comments and have the community help you with verifications and rectifications. Also, a good search engine and AI that allows you to even show the articles and specific phrases used to construct the response.

Pros

Search Engine.
Community
AI features.

Cons

AI replies out of context.
Collection of articles.

Likelihood to Recommend

Very good for a search engine, it features a good AI and a collection tool that helps navigation, along with community connections through comments in guru cards and click verification. It saves you a lot of time with reading each one.

Verified User

Analyst in Customer Service (5001-10,000 employees)

Vetted Review

2 years of experience

Guru's a Life Saver

Rating: 9 out of 10

Incentivized

July 28, 2025

Use Cases and Deployment Scope

We use Guru as a central database for any and all Support steps, rules, exceptions and possibilities for a better and agile response to the Clients we support. As we work with a variety of possible issues over the supported App we work with, we use it to update other on any live issue, create documentation to be followed and to interact in almost real time with any possible issues. Also we tend to comment on those updates to help improve the documentation created/provided by the responsible team.

Pros

Possibility to detail and separate in different ways the documentation
Real time update if needed
Great support for the tool when needed
High customization
Easy use and training

Cons

Better integration with other APIs, like Khoros and others

Likelihood to Recommend

The use on any Support team is extremely recommended, as it's a great tool to create a documentation database. I can see it working as a good way to create a timeline and task follower for Admin and Programmers, to follow up projects, document them and help to understand/update it.

Ricardo Virginilli

Catalog Quality Coordinator in Customer Service at Modsquad (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Guru Easiest Tool.

Rating: 10 out of 10

Incentivized

July 24, 2025

Use Cases and Deployment Scope

The business problem that the product addresses is that when we are looking for processes, we need to know when we are assisting our customer. All our knowledge base will be located at Guru. All internal processes will be found on this tool. This is our primary tool for identifying any process.

Pros

Knowledge base.
Process tool.
Quality assurance Guide.
Tracker and Forms base.

Cons

No improvement , everything is good.

Likelihood to Recommend

Guru is easy to use. It became our partner in our everyday life. It is our knowledge base, and it helps us when it comes to processing. IT enables us to help our customers provide proper resolution to their concerns. I highly suggest this to our colleague.

Ella Mae Gavino

Customer Service Rep in Customer Service at Lalamove (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Guru is a great tool for all enablement support

Rating: 10 out of 10

Incentivized

July 24, 2025

Use Cases and Deployment Scope

Guru is used as our company's intranet, enablement support, and internal content management tool using AI. It's the first go-to tool for all support questions and document search for employees. For content owners, this is a great tool to gain analytics on engagement of content and using Guru notifications to support content owners to keep all content up-to date.

Pros

Guru analytics - great engagement data
AI - Once trained the AI feature is of great support for users searching for relevant content
Trending topics - Once integrated with slack, this is a great source to understand what users are searching for in order for content owners to create new Guru cards

Cons

Collaboration - Allowing all users access to all collections so they can help contribute when needed rather than the manual adding of people into each collection

Likelihood to Recommend

Enablement: Users can use the Guru extension while working on any web page to get help text, process or workflow

AI Tool: Would recommend doing a pilot with content owners to create the right workflow for internal personalisation and rollout.

Verified User

Manager (501-1000 employees)

Vetted Review

2 years of experience

Guru is amazing

Rating: 10 out of 10

Incentivized

July 22, 2025

Use Cases and Deployment Scope

I used Guru with a previous client to assist their customers with their online orders. It was our central hub for capturing, organizing, and distributing knowledge, ensuring everyone has access to the information they need to do their jobs effectively. We used this program in addition to other programs to ensure we were able to communicate efficiently.

Pros

Easy to use
Works well as a collaborative tool
Great as a knowledgebase

Cons

More user tools at an affordable price

Likelihood to Recommend

Guru is well-suited as a knowledge base to assist clients' customers with any frequently asked questions. Or a database to house all the client's information to allow agents or support members to search to answer questions or to get information in one place. The setup is very easy to use, and the colors were very easy on the eyes, so no change needed there.

NaStacú Ross

CEO in Customer Service at NVA Virtual Solutions (1-10 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

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Reviews and Ratings

Guru is the best

Rating: 9 out of 10

Incentivized

August 5, 2025

Use Cases and Deployment Scope

Pros

Guru separates each workflow into cards, where you can link one card to another, creating an easily accessible tree to find the problem and the solution we need to provide the customer.
Guru has a anouncement tab right at the beginning that mentions any changes made to an internal process. For example, in a app tech issue workflow, if a case was previously resolved by reinstalling the app, it can now be resolved simply by updating the app. This is visible to advisors as soon as they log in, making access to new information quick and efficient, without leaving any details of the change behind
The search for cards is very smart and open, it is not necessary to remember exactly what the card was about, but just by searching using keywords and what the card was about, it is already possible to find it, making it easy even for those who have just started in the company

Cons

Guru depends heavily on the internet to be used, so if my connection is slow, it interferes with my work. It could be possible to download the information offline and the internet only be used for card updates or new cards
Guru could have a night mode, to help those who have vision problems or who work long hours at the computer.
The search field is great, but it still has room for improvement. Typing the wrong word in the search bar can sometimes prevent you from finding the correct card. This happens a lot with advisors when they're in a rush

Likelihood to Recommend

Fernanda Moraes

Customer support in Customer Service at Modsquad (501-1000 employees)

Vetted Review

4 years of experience