Guru is amazing
July 22, 2025

Guru is amazing

NaStacú Ross | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

I used Guru with a previous client to assist their customers with their online orders. It was our central hub for capturing, organizing, and distributing knowledge, ensuring everyone has access to the information they need to do their jobs effectively. We used this program in addition to other programs to ensure we were able to communicate efficiently.

Pros

  • Easy to use
  • Works well as a collaborative tool
  • Great as a knowledgebase

Cons

  • More user tools at an affordable price
  • Great Investment
It was an incredibly user-friendly program. Super easy to pick up, and the setup went off without a hitch. I didn't take long to get the hang of navigating the website, and once I started using the program, everything felt like second nature. I would recommend Guru for someone who has a lot of users.
Previously I used the Help Panel within Salesforce as a knowledge base for clients. Once I had the privilege of trying Guru I have not been disappointed. It has been a very pleasant experience. The interface is better visually. There were more user friendly options. Its a standalone program versus Help Panel having to go through Saleforce to access.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is well-suited as a knowledge base to assist clients' customers with any frequently asked questions. Or a database to house all the client's information to allow agents or support members to search to answer questions or to get information in one place. The setup is very easy to use, and the colors were very easy on the eyes, so no change needed there.

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