Item: Guru
Rating: 8
Author: Verified User

Overall Satisfaction with Guru

Use Cases and Deployment Scope

We leverage this to share GTM resources and information. It supports reps getting information in the flow of work and provides a shared space for us to manage ongoing resources.

Pros and Cons

Pros

User friendly for admin.
Visually appealing for field facing.
One-stop shop for teams.

Cons

Additional customization - limitations with fonts in cards, sizing of headers, etc.
Searchability from pages: these don't pull into the search, but they should with the information we are including.
More robust reporting and analytics - difficult and a bit clunky to use.

Sometimes the admin side isn't entirely self-explanatory, and we have to partner closely with people creating cards (e.g., collapsible headers can be wonky). The overall look is nice, but I do wish there were consistency in the experience across pages and cards, e.g., font sizes and such. From the user side, the search is great if you have the right tags and keywords + it can be leveraged with Slack, so that's good.

Alternatives Considered

Seismic Knowledge and Notion

Key Insights

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Likelihood to Recommend

When a rep is preparing for a call and needs to learn details about a product update, they can head to Guru and see this directly on their home page (which we customized). They have a quick reference point to prepare for this call; they can access the information they need and link to other information from that card.

Comments

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Simple and user friendly but there are some areas of improvement in the general product.