Guru the Best Knowledge base with Community involved.
July 30, 2025

Guru the Best Knowledge base with Community involved.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

This is a great product to create a knowledge base that will help connect your company. In this case, you will have a place to write comments and have the community help you with verifications and rectifications. Also, a good search engine and AI that allows you to even show the articles and specific phrases used to construct the response.

Pros

  • Search Engine.
  • Community
  • AI features.

Cons

  • AI replies out of context.
  • Collection of articles.
  • Knowledge base.
I used it daily to ensure all my answers aligned with the knowledge base. It was a very easy way to rectify my answers, and that is the way I always use.

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Very good for a search engine, it features a good AI and a collection tool that helps navigation, along with community connections through comments in guru cards and click verification. It saves you a lot of time with reading each one.

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