Heartland Payroll+

Heartland created a tax problem by sending errant information to the IRS. Despite repeated attempts to receive help they refuse to provide any in-house response. Their inability to properly file payroll taxes has cost me over $35,000.

Lack of response to any attempt to contact account representatives

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

As far as payroll software goes, Heartland works well for our current needs. We have an average of 43 employees that work in remote locations. Employees have access to an APP to retrieve their paystubs and notifications. Our assigned payroll specialist is responsive to our requests. The software is reliable. We are able to log hours worked at different locations to pull labor allocation reports needed for accounting purposes. The ease of the onboarding process is a game-changer, especially with all the issues since the pandemic began. I can't imagine the hiring process without it! We are able to run background checks and have the new hire complete the necessary forms. Then process the Everify file once all info is obtained. Notifications from heartland are easy to understand and it makes the hiring process overall so efficient!

We really only use the payroll features on Heartland, but they do offer so much more. They can help with vacation and sick time accrual and much more that I probably don't even know about. In order to get started with Heartland Payroll, it seems like you might need to know a little bit about how payroll works so that you can set it up properly.