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HelloGM has become a go-to tool for hotel owners and managers looking to streamline their operations and improve efficiency. Users …
Overview
What is HelloGM?
HelloGM is a centralized data analytics and automation platform designed specifically for hoteliers. According to the vendor, the product aims to enhance hotel operations by providing access to integrated data sources and generating timely insights. HelloGM is suitable for a wide range of hoteliers,...
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- Tech Details
What is HelloGM?
HelloGM is a centralized data analytics and automation platform designed specifically for hoteliers. According to the vendor, the product aims to enhance hotel operations by providing access to integrated data sources and generating timely insights. HelloGM is suitable for a wide range of hoteliers, from single hotel owners to executives overseeing portfolios of up to 120 properties. The product is utilized by hotel owners, managers, executives, accountants, and back-office professionals in the hospitality industry.
Key Features
Centralization: HelloGM enables users to access data from anywhere using a single role-based login to a centralized platform. It provides a centralized hub for hotel data, facilitating efficient data sharing and collaboration among hotel staff.
Automation: HelloGM automates various back-office tasks, saving time and reducing human error. It automates reconciliations with OTA and third-party commissions, as well as bank reconciliations and hotel journal ledger entries for expenses, taxes, cash, and credit card transactions.
Maximization: HelloGM generates timely and visible insights by integrating data from various sources. It provides analytics for tax tracking, multi-property performance comparison, flexible budgeting with profit and loss (P&L) analytics, labor and expense tracking, revenue management, and sales analysis.
Accounts Payable: HelloGM allows users to create vendor profiles, analyze vendor accounts, and streamline the submission, review, approval, and payment of invoices. It also automates reconciliations with accounting software and identifies fraud and duplicate invoices.
Multi-Property Dashboard: HelloGM provides a comprehensive view of a hotel portfolio, enabling users to compare performance by property. It offers a centralized platform for accessing data from multiple properties, facilitating the identification of trends and performance issues across the portfolio.
Accounting: HelloGM improves the accuracy and efficiency of accounting tasks by integrating with various accounting software systems and providing automated reporting for compliance, night audits, forecasting, and revenue management.
Budgeting: HelloGM allows users to set and track budgets based on key performance indicators (KPIs). It provides dynamic formulas for budget calculations and integrates with labor systems to track labor expenses and budget accordingly.
Digital Night Audit: HelloGM automates the night audit process, reducing manual effort and potential errors. It identifies discrepancies and automates guest folio reconciliations, making the night audit paper-free and hassle-free.
Rate Shopping Engine: HelloGM automatically shops competitor rates multiple times per day, allowing users to compare their rates and occupancy with competitors on the same page. It provides alerts for competitor rate changes and offers mobile app access to competitor rates.
STR Report Integration: HelloGM centralizes STR report data for multiple properties, enabling analysis and forecasting of performance based on STR reports.
HelloGM Features
- Supported: Benchmarking
- Supported: Dashboard
- Supported: Key Performance Indicators
- Supported: Performance Metrics
- Supported: Predictive Analytics
- Supported: Profitability Analysis
- Supported: Scorecards
- Supported: Visual Analytics
HelloGM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux, Chromebook, Android, iPhone, iPad |
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HelloGM has become a go-to tool for hotel owners and managers looking to streamline their operations and improve efficiency. Users appreciate the software's user-friendly interface, which makes it quick and easy to review reports without having to navigate through multiple systems. This time-saving feature eliminates the need for manual data entry and frees users from tedious reporting and office work.
One of the standout features of HelloGM is its comprehensive dashboard, which serves as a centralized hub for hotel management. Users praise the software's ability to consolidate all necessary information in one place, making it a game changer for busy hotel owners. This not only saves valuable time but also reduces the administrative burden associated with managing multiple properties or hotel brands.
Furthermore, HelloGM's seamless integration with different hotel management systems ensures that users can access all relevant data in an easy-to-read format. The software's commitment to improving and creating customizable features has also resonated with users, who appreciate the company's dedication to meeting their specific needs.
In addition to its practicality for managers and owners, HelloGM offers exceptional technical support that receives high praise from users. With top-notch response times and helpfulness, accessing help and support is described as super easy, enhancing the overall positive experience with the software.
Overall, HelloGM provides a valuable solution for hotel owners and managers by offering a user-friendly platform that consolidates information, streamlines reporting processes, and saves time on administrative tasks. Its seamless integration with different hotel management systems makes it a versatile tool for businesses of all sizes.
Ease of Use: Many users have praised HelloGM for its intuitive and user-friendly interface, stating that most functions are common sense and easily accessible. This has made it convenient for users to keep up with invoices, automatically send daily reports via email, and gather important data from multiple sources without any hassle.
Automation of Manual Processes: HelloGM's ability to automate manual processes such as reconciling deposits and third-party reconciliations has been highly appreciated by users. This feature not only saves time but also makes these tasks easier to manage, allowing users to focus on other important aspects of their hotel management responsibilities.
Mobile-Friendly Nature: The mobile-friendly nature of HelloGM has been highlighted as a significant benefit by many reviewers. Users have expressed their satisfaction with the convenience of accessing multiple business entities' information through the HelloGM app on their cell phones. They compare this experience to having their own assistant, with daily updates uploaded for quick reference.
Lack of Training Materials: Some users have expressed that the software would benefit from more comprehensive training materials, particularly in the form of videos. They feel that certain features are not fully understood and would greatly benefit from clearer explanations.
Compatibility Issues with Non-Brand Hotels: Reviewers have indicated that integrating non-brand hotels into the software can be challenging. This suggests a potential issue with compatibility, as some establishments may not be fully supported by the software.
Inconsistent Real-Time Data Updates: Users have mentioned that the real-time data update feature could be improved. There are reports of delays or inconsistencies in the data updates, which may lead to inaccurate information being displayed to users.