Helpninja

HelpNinja is a helpdesk system designed to provide an affordable and user-friendly customer support solution for small businesses. According to the vendor, HelpNinja offers a conversation-based approach to customer support, eliminating the need for ticket IDs and portals. This system is aimed at a range of professions and industries, including e-commerce businesses, SaaS companies, startups, freelancers, and digital agencies.

Key Features

According to the vendor, HelpNinja provides the following features:

Conversations, not tickets: HelpNinja offers a conversation-based approach to customer support, allowing businesses to manage customer conversations across different teams, email addresses, and brands in a single login.

Automate things to handle your scale: HelpNinja provides Workflows, which the vendor claims can enhance the efficiency of support teams by automating repetitive tasks.

Never miss a tweet or a Facebook message: HelpNinja offers a unified platform for managing social media messages, including Twitter mentions and Facebook messages, according to the vendor.

Help your customers who need instant answers: HelpNinja offers a live chat feature that allows businesses to assist customers in real-time, according to the vendor.

Know how your team is doing: HelpNinja provides actionable reports that give insights into team performance and customer satisfaction levels, allowing businesses to track customer satisfaction and make necessary improvements.

Notification options: HelpNinja offers various notification options, including email, browser, and Slack notifications, to keep users updated on activities, according to the vendor.

Customer satisfaction ratings: According to the vendor, customers can provide satisfaction ratings by clicking a link in their email, allowing businesses to gauge their performance.

Advanced search: HelpNinja offers an advanced search feature that enables users to search for emails, customers, and conversations all at once, facilitating quick retrieval of relevant information.

Keyboard shortcuts: According to the vendor, HelpNinja provides over 50 keyboard shortcuts for efficient customer query responses.

Integrations: HelpNinja offers integrations with popular services like WordPress, MailChimp, Aweber, Shopify, and more, allowing businesses to connect their customer support with other tools they use.