Helpshift vs. Intercom
Helpshift vs. Intercom
Product | Rating | Most Used By | Product Summary | Starting Price |
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Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Helpshift | Intercom | |||||||||||||||
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Helpshift | Intercom | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Helpshift | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpshift | Intercom | |
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Likelihood to Recommend | 9.1 (4 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | - (0 ratings) | 8.9 (19 ratings) |
Usability | 9.0 (1 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | 9.1 (2 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Helpshift | Intercom | |
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Likelihood to Recommend | Helpshift Inc. | Intercom |
Pros | Helpshift Inc. | Intercom |
Cons | Helpshift Inc. | Intercom |
Likelihood to Renew | Helpshift Inc. No answers on this topic | Intercom |
Usability | Helpshift Inc. | Intercom |
Reliability and Availability | Helpshift Inc. No answers on this topic | Intercom |
Performance | Helpshift Inc. No answers on this topic | Intercom |
Support Rating | Helpshift Inc. | Intercom |
Online Training | Helpshift Inc. No answers on this topic | Intercom |
Implementation Rating | Helpshift Inc. No answers on this topic | Intercom |
Alternatives Considered | Helpshift Inc. | Intercom |
Return on Investment | Helpshift Inc. | Intercom |
ScreenShots | Intercom Screenshots |