Helpjuice vs. Helpshift

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Helpjuice
Score 5.5 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Helpshift
Score 8.3 out of 10
N/A
Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.
$150
per month issue
Pricing
HelpjuiceHelpshift
Editions & Modules
No answers on this topic
Starter
$150.00
per month Issue
Enterprise
Please contact Helpshift
per month Issue
Growth
Please contact Helpshift
per month Issue
Offerings
Pricing Offerings
HelpjuiceHelpshift
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsEvery Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.
More Pricing Information
Features
HelpjuiceHelpshift
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Helpjuice
4.2
3 Ratings
60% below category average
Helpshift
6.4
4 Ratings
20% below category average
Organize and prioritize service tickets2.42 Ratings5.54 Ratings
Expert directory7.02 Ratings3.64 Ratings
Subscription-based notifications2.52 Ratings6.43 Ratings
ITSM collaboration and documentation4.23 Ratings4.53 Ratings
Ticket creation and submission4.12 Ratings9.13 Ratings
Ticket response5.32 Ratings9.14 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Helpjuice
6.7
4 Ratings
13% below category average
Helpshift
5.0
4 Ratings
41% below category average
External knowledge base5.53 Ratings1.04 Ratings
Internal knowledge base8.03 Ratings9.13 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Helpjuice
6.2
3 Ratings
19% below category average
Helpshift
4.5
4 Ratings
50% below category average
Customer portal5.33 Ratings5.53 Ratings
IVR6.01 Ratings2.71 Ratings
Social integration8.01 Ratings7.31 Ratings
Email support3.52 Ratings2.74 Ratings
Help Desk CRM integration8.01 Ratings4.52 Ratings
Best Alternatives
HelpjuiceHelpshift
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpjuiceHelpshift
Likelihood to Recommend
3.1
(4 ratings)
9.1
(4 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
HelpjuiceHelpshift
Likelihood to Recommend
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
Helpshift Inc.
If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Read full review
Pros
Helpjuice
  • In app support folks are responsive
  • It looks nice and professional from the front end
  • The ability to get feedback on your content from readers
Read full review
Helpshift Inc.
  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Read full review
Cons
Helpjuice
  • Need to write some exact words or problems
  • Need to add more details in some area
  • Can improve its UI UX
Read full review
Helpshift Inc.
  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Read full review
Usability
Helpjuice
No answers on this topic
Helpshift Inc.
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Read full review
Support Rating
Helpjuice
No answers on this topic
Helpshift Inc.
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Read full review
Alternatives Considered
Helpjuice
Helpjuice is more robust and flexible, we can do more with Helpjuice faster than before.
Read full review
Helpshift Inc.
Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
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Return on Investment
Helpjuice
  • As I mentioned, my productivity in terms of working around issues, asking for help, etc. is greatly reduced on a DAILY basis.
  • I spend as much time finding bugs and filing tickets as I do writing content, and this was especially true at the beginning.
  • The Doc Center looks nice, so you'd never know the pain behind it.
Read full review
Helpshift Inc.
  • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
  • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
Read full review
ScreenShots

Helpjuice Screenshots

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