What users are saying about
11 Ratings
9 Ratings
11 Ratings
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Score 8.4 out of 100
9 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Helpjuice ranks higher in 3 feature sets: Incident and problem management, Self Help Community, Multi-Channel Help

Incident and problem management

6.5

Helpjuice

65%
6.4

Helpshift

64%
Helpjuice ranks higher in 4/6 features

Organize and prioritize service tickets

6.0
60%
1 Rating
5.5
55%
4 Ratings

Expert directory

7.0
70%
2 Ratings
3.7
37%
4 Ratings

Subscription-based notifications

7.0
70%
1 Rating
6.4
64%
3 Ratings

ITSM collaboration and documentation

6.0
60%
2 Ratings
4.6
46%
3 Ratings

Ticket creation and submission

5.0
50%
1 Rating
9.1
91%
3 Ratings

Ticket response

8.0
80%
1 Rating
9.1
91%
4 Ratings

Self Help Community

8.0

Helpjuice

80%
5.0

Helpshift

50%
Helpjuice ranks higher in 1/2 features

External knowledge base

8.0
80%
2 Ratings
1.0
10%
4 Ratings

Internal knowledge base

8.0
80%
3 Ratings
9.1
91%
3 Ratings

Multi-Channel Help

7.6

Helpjuice

76%
4.6

Helpshift

46%
Helpjuice ranks higher in 5/5 features

Customer portal

8.0
80%
2 Ratings
5.5
55%
3 Ratings

IVR

6.0
60%
1 Rating
2.7
27%
1 Rating

Social integration

8.0
80%
1 Rating
7.3
73%
1 Rating

Email support

8.0
80%
1 Rating
2.8
28%
4 Ratings

Help Desk CRM integration

8.0
80%
1 Rating
4.6
46%
2 Ratings

Attribute Ratings

  • Helpshift is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

Helpjuice

85%
3 Ratings
9.1

Helpshift

91%
4 Ratings

Usability

Helpjuice

N/A
0 Ratings
9.0

Helpshift

90%
1 Rating

Support Rating

Helpjuice

N/A
0 Ratings
9.1

Helpshift

91%
4 Ratings

Likelihood to Recommend

Helpjuice

With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review

Helpshift Inc.

If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Read full review

Pros

Helpjuice

  • Provides exact information
  • Practical Knowlege
  • Useful information
Read full review

Helpshift Inc.

  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Read full review

Cons

Helpjuice

  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Read full review

Helpshift Inc.

  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Read full review

Pricing Details

Helpjuice

Starting Price

Editions & Modules

Helpjuice editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.

    Helpshift

    Starting Price

    $150 per month issue

    Editions & Modules

    Helpshift editions and modules pricing
    EditionModules
    Starter$150.001
    EnterprisePlease contact Helpshift2
    GrowthPlease contact Helpshift3

    Footnotes

    1. per month Issue
    2. per month Issue
    3. per month Issue

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.

    Usability

    Helpjuice

    No answers on this topic

    Helpshift Inc.

    Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
    Read full review

    Support Rating

    Helpjuice

    No answers on this topic

    Helpshift Inc.

    The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
    Read full review

    Alternatives Considered

    Helpjuice

    Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
    Read full review

    Helpshift Inc.

    Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
    Read full review

    Return on Investment

    Helpjuice

    • Converting clients
    • Tickets management
    • Client management
    Read full review

    Helpshift Inc.

    • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
    • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
    Read full review

    Screenshots

    Add comparison