Infor CloudSuite ERP Reviews and Ratings

Rating: 7.3 out of 10

Score

7.3 out of 10

Community insights

TrustRadius Insights for Infor CloudSuite ERP are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to Use: Many users have found Infor M3 to be user-friendly, requiring no customization. This indicates that the software has an intuitive interface and does not need extensive modifications to meet user needs.

Comprehensive Support: Reviewers have praised Infor M3 for providing a vast majority of support. This suggests that the software offers comprehensive assistance and resources to troubleshoot issues and maximize its capabilities.

Stable Performance: Users have highlighted the stability of Infor M3, indicating that it is reliable and rarely encounters crashes or technical issues. A stable product is crucial for uninterrupted business operations.

Reviews

37 Reviews

M3 review

Rating: 8 out of 10

Incentivized

December 16, 2025

Use Cases and Deployment Scope

I am responsible for TPS and standard costs, so I am usually using menus like item master, item warehouse connection, facility connection, price lists, alloy surcharge, FX rates, product costing display, purchase agreement, customer and supplier master, periods. I also use menus related to General Ledger and accounts set up.

Pros

most of the time it is working smoothly
the interface is easily usable, logical
the start menu is customizable

Cons

it would be nice if in some cases the view of the menu would be customizable

Likelihood to Recommend

I am using Infor CloudSuite ERP M3 since I've been working here. When I started as a Financial Accountant, I booked a lot of journal vouchers and bank transactions manually, and all worked fine. Being a Controller I was mainly using the GL related menus and they were also totally okay. In my current position I use totally different functions but all are working okay, so I could not say a situation in my experience where there were problems with Infor CloudSuite ERP M3. IT problems happen of course, but in my experience it is rare and M3 team are usually solves it soon.

Verified User

Analyst in Finance and Accounting (5001-10,000 employees)

Vetted Review

5 years of experience

Infor CloudSuite ERP - a way to move from Excel and paper towards Digitalisation

Rating: 5 out of 10

Incentivized

June 30, 2025

Use Cases and Deployment Scope

We are using M3, Ming.le, and Document Management.

It serves as our main ERP, and we use it for everything. Almost all things go through M3 at ESAB Europe. Orders, bookkeeping, claims (well, in this term, halfly), accounts payable and receivable & cash collection all happen through this.

Plus, in Europe, we need to connect everything - or customise them to be able to get connected - to this.

Pros

Order handling
Cash collection
Basic bookkeeping

Cons

Connectibility to other systems
Exception handling
AP & invoice management
Advanced bookkeeping needs
Task management
Workflow management

Likelihood to Recommend

I gave a 5 because i have seen colleagues from companies we have bought working with papers and excels plus emails. Now, compared to that, Infor ERP solutions are saviors from heaven. However, if I compare it to Oracle or SAP... meh, let's just not get into it. My main problem with it is the lack of possibility to connect it with other systems [like group reporting systems, automation tools, workflow options]. It is simply having such a different 'way-of-coding' that you have a real hard time if you want to automate a process which touches M3. Like an automatic workflow. Or to book journals with the help of RPA [robotics]. Simply put, this could be a great 'get-into-the-ERP-business' tool, but not an advanced 'use-this-to-lead' kind of tool.

Verified User

Analyst in Finance and Accounting (201-500 employees)

Vetted Review

4 years of experience

Excellent ERP Platform for End-to-End Operation Visibility

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Our business is Engineering and Construction and we use the Cloudsuite ERP to run our business process end-to-end. The scope of our use case is starting from Estimations, Bidding to creation of project, execution of project, procurement, warehousing, Finance, Taxation (Direct and Indirect), Asset Management, Services modules. This covers our end-to-end business in Infor CloudSuite ERP.

Pros

Enterprise Planning in TP Projects
Procurement Process
Invoice Matching process
Warehousing
Production and Services

Cons

Project Forecast and Earned Value Management
Subcontractor Invoicing Simplification process
CRM

Likelihood to Recommend

Well Suited Scenarios:

1. Invoice Matching

2. Vendor comparison in Procurement Process

3. Client Billing

Less Appropriate Scenarios

1. CRM

2. Estimation and Bidding

ARUN KUMAR SVN

Joint General Manager in Information Technology at NCC Limited (5001-10,000 employees)

Vetted Review

3 years of experience

Infor CloudSuite ERP assessment

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use Infor CloudSuite ERP to run our entire business. Order to Cash, procure to pay, all areas of finance, manufacturing, warehouse, and distribution. All of our sites use the platform. From our headquarters, to plants, and distribution centers.

Pros

Configuration with little custom development.
Customer order process has flexibility to support many business processes.
Ability to configure and implement functionality with minimal consulting.

Cons

Cycle time for bug fixes and enhancements can be longer than desirable.
Integration with related solutions (like Infor WMS) could be improved.
Reliance on Birst is a negative, need to support top tier reporting suites.

Likelihood to Recommend

My recommendation is based on our ability to manage the platform with minimal consulting and the short timeframes needed to add new acquisitions and facilities. The support from our success team helps is achieve our business goals.

Verified User

Director in Information Technology (1001-5000 employees)

Vetted Review

5 years of experience

Infor CloudSuite ERP knows your business

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use Infor CloudSuite ERP to manage the manufacturing of packaging for the retail and agricultural industries. We use Infor CloudSuite ERP to. interface the following external applications: Transportation Management Systems, Enterprise Asset Systems, Electronic Data Interchange and Financial Reporting applications.

Pros

Alert users of exceptions with processes
Provision new users as they are added to the enterprise
Reduce the tie users are required to inout data into the ERP
Regularly update/enhance the ERP without disruption to the user-base.

Cons

Real-time update of inventory when using mechanized means to update the ERP.
Documentation of its REST APIs.
Archiving of old transactional data.

Likelihood to Recommend

Infor CloudSuite ERP has a very responsive customer success team. Infor CloudSuite ERP is constantly looking for new ways to improve our business by enhancing its product offerings. Infor CloudSuite ERP makes its leadership available to the client base at regular events/seminars/conventions. Infor CloudSuite ERP worked with us to reduce the time and errors when linking paper documents to electronic transactions in the ERP.

Jaime Zepeda

ERP Technical/Functional Analyst in Information Technology at Ring Container Technologies (501-1000 employees)

Vetted Review

12 years of experience

View profile

The Exciting Possibilities with Infor CloudSuite ERP

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use our Infor CloudSuite ERP across multiple areas in our organization. It allows to manage inventory in an efficient manner and offers tools to help allocate and distribute those items across multiple areas. This allows our team to make sales and review the data in a clean and organized manner through all stages of the sale. It drives our business with distribution process flows and gives us the tools needed to make smart financial decisions.

Pros

Inventory Management
Equipment Rentals
User Friendly Interfaces

Cons

Expansion of Ways to Extract Data Efficiently
AI Support through Panel Sequences
Technical Support Response Times

Likelihood to Recommend

Infor CloudSuite ERP has a lot of areas that shine in providing a customizable experience for their end users. One of large aspects where it shines its ability to scale to the company's needs. It allows the users to manage customer orders quickly and gives them to tools to access important business operations at a moment's notice. If a company wants to grow and integrate other tools into the system, then the potential is there through ION.

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

2 years of experience

Show Me the Data

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use Cloudsuite ERP for warehouse and distribution, production planning and inventory, supply chain and logistics, sales and financials. specifically to ensure full traceability from raw materials to final product, improve production planning to reduce waste and forecast demand more accurately to optimize inventory.

Our business problems include but not restricted to:

1) Lot level tracking from farm to bottle

2) Country of origin tracking

3) Blend management

4) Cost model of average cost and standard cost used simultaneously.

Pros

Inventory management. We have seen a 30% reduction in scrap as compared to our previous ERP
Production efficiency. The use of virtual tanks and backflushing have enabled us to move to 24x7 operations without the need to stop and audit every variance.
3rd party integration. We rely heavily on 3rd party systems for EDI, banking, TMS, and TPM. Without the capability to integrate with a cloud instance we would be spending an inordinate amount of time facilitating the move met of data to a integration platform to facilitate the data transfer.

Cons

Integrated Business Planning. Specifically demand planning as it relates to forecasting using a TPM solution.
Reporting and Analytics. The Birst product included in the platform and the prepopulated dashboards are nowhere near sufficient to provide robust business reporting. Integration with Power BI or other analytical solutions avoids having to build an external data warehouse to mine relevant insights.
Named user license management. There is currently no dashboard or controlling mechanism to monitor license utilization versus subscription. We have been through 2 audits for license utilization and both revealed a deficit that we could have avoided had we had visibility to the license utilization.

Likelihood to Recommend

We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution.

Alex Blahus

IT Director in Information Technology at Pompeian Inc (201-500 employees)

Vetted Review

6 years of experience

Infor CloudSuite ERP can handle all of you manufacturing needs.

Rating: 10 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use the Infor CloudSuite ERP as our primary business system to facilitate all aspects of our business. The suite includes ERP, PLM, EAM, CRM and Infor OS applications. The entirety of our business processes from quote to cash are covered using these applications.

Pros

Handling all modes of discrete manufacturing.
Full coverage and understanding of costing.
Business process insights as to how the business actually functions.

Cons

Part revision considerations for Enterprise Planning.
A single source of business process definition across the suite of software.
Additional capabilities to handle complex pricing agreements.

Likelihood to Recommend

Infor CloudSuite ERP is well suited to handle any method or mode of manufacturing. The system is very capable in providing accurate insights into product and operational costing for our business. Some may find the flexibility to address these methods of manufacturing to be complex in operation.

Steve Turner

Director of IT in Information Technology at Oberg Industries LLC (501-1000 employees)

Vetted Review

6 years of experience

View profile

Great software for management of a company in one package

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We use Infor as the main ERP and sales platform for our company. It made management of sales and inventory much easier. We have found that allowing the sales team to use Infor for sales of both used and new equipment has assisted in getting the right product to the right customer without having to call and find the equipment. Overall, it has been a major net positive on the business.

Pros

Management
Speed
Permissions

Cons

UI/User experience (this is actively being done now)
More central management of groups and permissions

Likelihood to Recommend

If someone asked, I would bring up Infor as a good option

Thomas Pedersen

Systems Administrator in Information Technology at Rudd Equipment Company (201-500 employees)

Vetted Review

5 years of experience

View profile

Infor Cloud Suite the right approach to ERPs

Rating: 9 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

We are implemented Cloud Suite Industrial Enterprise (LN) as a global hub for all of our business systems. We are nearing completion in multiple sites across North America and will be turning our sights to EMEA and APAC. A key differentiator for us was being able to leverage the Cloud Suite ecosystem, so it is more than just ERP. We are also leveraging Factory Track, Supplier Exchange, Rhythm eCommerce, the integrated document management and now the Infor MES platform. We expect to expand to even deeper functionality with WMS, CRM and the Velocity Suite to expand AI and automation in our Infor centric business systems hub.

Pros

Tailored for manufacturing companies
Multi-site, multi-company, multi-currency organizations
Streamlines and optimizes business processes
Tightly integrated to other Infor products reducing the need for integrations

Cons

Need to continue to improve and modernize the UI
Continue to expand the marketplace to leverage the developer community
Expand the service and warranty functionality (much customer variability here)

Likelihood to Recommend

Cloud Suite (LN) is perfect for mid-size and larger manufacturing companies. Infor has other Cloud Suite ERPs for other industries. This is a huge advantage of more general ERP platforms. Infor excels in complicated environments but can also support more simple needs. Infor also excels where there is a need to integrate to other platforms like MES, especially when connecting to other Infor products. That Cloud Suite ecosystem is the key. Where I wouldn't recommend the Cloud Suite is in business that want a generic ERP platform or want to maintain lots of customizations. Not sure why anyone would want to do that though as the Infor approach is just better.

Jeff Roseman

Global VP of IT in Information Technology at Marmon Foodservice Technologies, Inc. (1001-5000 employees)

Vetted Review

5 years of experience

View profile

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Show Me the Data

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

Our business problems include but not restricted to:

1) Lot level tracking from farm to bottle

2) Country of origin tracking

3) Blend management

4) Cost model of average cost and standard cost used simultaneously.

Pros

Inventory management. We have seen a 30% reduction in scrap as compared to our previous ERP
Production efficiency. The use of virtual tanks and backflushing have enabled us to move to 24x7 operations without the need to stop and audit every variance.
3rd party integration. We rely heavily on 3rd party systems for EDI, banking, TMS, and TPM. Without the capability to integrate with a cloud instance we would be spending an inordinate amount of time facilitating the move met of data to a integration platform to facilitate the data transfer.

Cons

Integrated Business Planning. Specifically demand planning as it relates to forecasting using a TPM solution.
Reporting and Analytics. The Birst product included in the platform and the prepopulated dashboards are nowhere near sufficient to provide robust business reporting. Integration with Power BI or other analytical solutions avoids having to build an external data warehouse to mine relevant insights.
Named user license management. There is currently no dashboard or controlling mechanism to monitor license utilization versus subscription. We have been through 2 audits for license utilization and both revealed a deficit that we could have avoided had we had visibility to the license utilization.

Likelihood to Recommend

Alex Blahus

IT Director in Information Technology at Pompeian Inc (201-500 employees)

Vetted Review

6 years of experience