INSTANT Insight

INSTANT Insight is a digital survey tool provided by Pulse Solution SA that aims to help businesses collect real-time feedback from their customers. This user-friendly tool is designed for businesses of varying sizes, including small to large enterprises in industries such as Human Resources, Retail, and the Hotel industry. According to the vendor, leveraging INSTANT Insight can potentially enhance online reputation, increase revenue, and improve customer experiences.

Key Features

Anytime Feedback: According to the vendor, businesses can collect more reviews from satisfied customers, potentially improving their local ranking. The tool allows users to create a free account and deploy the survey in minutes.

Smartphone surveys: The vendor states that this feature enables businesses to boost the volume of feedback by providing customers with a convenient and user-friendly way to answer questions, leave comments, or share reviews online.

Call-to-Actions: Users receive real-time notifications when low ratings are received, allowing them to promptly address any issues and connect with customers. The vendor claims that this feature helps businesses impress customers by responding quickly to their feedback.

Happy & Safe (LIMITED): The vendor offers a 90-day trial period for businesses to evaluate their Covid-19 health and safety measures. This feature allows businesses to create a free account and assess and improve safety measures.

Boost review ratings: According to the vendor, this feature provides a 14-day trial period to gather feedback from customers and potentially improve online rankings. Registering for an account grants businesses access to tools that can help increase review ratings.

Turn customer feedback into a powerful marketing tool with our widget "Pulse Box": The vendor claims that by using the Pulse Box widget, businesses can display customer ratings on their website, potentially increasing the credibility of their brand and boosting leads and sales.

Giving feedback is easy and safe!: Customers can provide feedback from their mobile phones using contactless technology, such as scanning QR codes, clicking on weblinks, or accessing short digital surveys during the WIFI login process.

Know what to improve at the right time!: According to the vendor, businesses can gain insights into customer preferences and take quick actions to reduce negative reviews. The tool also offers automated and intelligent reports to track performance.

Create better customer experiences!: The vendor claims that this feature allows businesses to automatically engage with customers and potentially generate 150% more reviews on Google. It is also said to improve local search rankings and site visibility.

Industries we work with!

• Human Resources: The vendor suggests that this tool can help capture anonymous and continuous feedback from teams to uncover pain points and assess employee engagement levels. It can assist in developing action plans to improve the service culture of the company.
• Retail Industry: According to the vendor, this tool can be used to measure customer experiences in-store or after shopping, providing insights into visitor sentiment and offering a marketing tool to connect with customers.
• Hotel Industry: The vendor claims that this tool can gauge customer satisfaction in real-time after check-in. It also enables businesses to reach out to unhappy customers before they check-out, potentially preventing negative reviews and identifying problem areas.