Intruity Ripple

Intruity Ripple is a business phone communication solution offered by Intruity Corporation. According to the vendor, the software aims to modernize and optimize communication processes for businesses of any size. It is designed for small and medium-sized businesses, call centers, customer service departments, sales teams, and professional service firms. The product offers a range of features to streamline communication and enhance customer service.

Key Features

Advanced Optimization: According to the vendor, Ripple offers features such as Multi Extension, VoiceMail to Email, Call Queues, Call Recordings, and DID to optimize business communication. These features are intended to streamline call management and improve customer service.

Improved Customer Experience: Ripple includes features like Interactive Voice Response (IVR), Caller ID, and Custom Hold Music, which the vendor claims can enhance client relationships. Additionally, the product supports Number Porting to keep current phone numbers active, aiming to improve communication and customer experience.

Call Management & Convenience: The vendor states that Ripple provides features such as call Analytics, reporting, call forwarding, and transferring to streamline communication and team management. The product also allows users to easily record and save audio templates, with the goal of elevating business operations and empowering customer service.

Professional Phone Structure: According to the vendor, Ripple offers an advanced call queue feature to efficiently manage inbound calls. Users can establish predefined criteria for call routing, aiming to minimize wait times and improve overall customer satisfaction.

Voicemail to Email: The vendor claims that Ripple's email integration ensures instant notification in users' email, including all the details of the call and an audio file of the message. This feature is intended to help users stay connected and on top of their communications.

Call Recording Functionality: According to the vendor, Ripple allows users to easily capture and store every conversation. Whether it's an individual or conference call, the product offers call recording functionality that can be useful for compliance and training procedures.

Simplicity, Accessibility, & Affordability: The vendor states that Ripple offers a simple, accessible, and cost-effective communication solution. The product aims to connect any telephone line and location with ease, while also consolidating phone costs. According to the vendor, Ripple is suitable for businesses of any size.

VoIP Call Center Capabilities: According to the vendor, Ripple enables users to manage individual and team calls without the need for onsite hardware. The product can be utilized on any smartphone device and offers integration with CRM/AMS systems for call campaign automation, real-time call reports, and team management.