TrustRadius Insights
Users of JustFOIA have found numerous benefits and use cases for the software. One key use case is the ability to easily assign tasks and …
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Product Details
- About
- Tech Details
What is JustFOIA?
JustFOIA Features
- Supported: Alerts/Notifications
- Supported: Archiving & Retention
- Supported: Audit Trail
- Supported: Collaboration Tools
- Supported: Commenting/Notes
- Supported: Compliance Tracking
- Supported: Customizable Templates
- Supported: Document Classification
- Supported: Document Generation
- Supported: Drag & Drop
- Supported: Electronic Signature
- Supported: File Conversion
- Supported: Optical Character Recognition
- Supported: Search/Filter
- Supported: Third Party Integrations
- Supported: Workflow Management
- Supported: Code Enforcement
- Supported: Compliance Management
- Supported: Permit Issuance
- Supported: Self Service Portal
JustFOIA Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Users of JustFOIA have found numerous benefits and use cases for the software. One key use case is the ability to easily assign tasks and monitor outstanding requests, which helps streamline the process of fulfilling requirements. The search feature is also highly praised, as it allows users to efficiently locate specific requests or documents. By gathering all necessary information in one place, JustFOIA eliminates the need for a paper trail, reducing the risk of lost or misplaced requests. Additionally, the option to review and check requests before printing paperwork saves time and helps prevent errors. With JustFOIA, staff can address all requests promptly and meet required response timelines, ensuring efficient processing.
Another valuable use case of JustFOIA is its ability to ensure the collection of all required fees before providing documentation. This feature streamlines the process by eliminating the need for separate fee management systems and prevents delays caused by missing payments. Users appreciate how JustFOIA acts as a centralized platform for managing all aspects of public data requests, allowing for quick processing of inquiries. The software's electronic processing capability is particularly convenient, as it eliminates the need to download videos onto external devices and store physical copies. Thanks to JustFOIA's efficiency, offices have been able to reduce their paper usage significantly, resulting in cost savings on supplies such as paper, ink, folders, and USB drives. Ultimately, JustFOIA promotes effective and efficient responses to requests while relieving stress and improving morale among staff members involved in the processing of public records.
User-Friendly Interface: Users have consistently praised JustFOIA for its user-friendly interface, with many stating that it is easy to navigate and find the necessary information. Numerous reviewers have expressed their appreciation for how intuitive the software is, making it simple to complete requests without any confusion.
Convenient Email Functionality: The option to email within JustFOIA has been highlighted by a significant number of users as a particularly convenient feature. This function not only speeds up the request process but also ensures that both parties are aware of any difficulties or updates. By eliminating the need to switch to a different email program, users feel more confident that their communications will be seen and addressed promptly.
Centralized System for Request Management: JustFOIA's ability to provide a centralized system for receiving, processing, tracking, and responding to open records requests has received high praise from users. Many have commended the software for keeping requests organized and on schedule, enabling them to meet required response times efficiently. Additionally, the request history feature has been specifically mentioned as valuable for referencing previous requests when handling duplicates or similar inquiries in the future.
Difficulties with Folder Organization: Some users have expressed frustration with the process of creating folders and organizing documents within JustFOIA. They found it challenging to combine multiple personnel documents into one employee folder, which hindered their ability to efficiently manage and locate information.
Difficulty in Finding Attachments: Several users have found it difficult to locate attachments related to specific requests within JustFOIA. With the current setup, they need to scroll through all the attachments at the bottom, making it time-consuming and cumbersome to find the relevant information they need.
Lack of Intuitive Admin Interface: Users have mentioned that the admin interface in JustFOIA is not intuitive, leading to a lack of ease of use. This has resulted in difficulties in navigating through the system and performing administrative tasks efficiently.
Users commonly recommend JustFOIA for three key reasons. First, they appreciate the software's ability to improve efficiency in managing records requests. Second, users find that JustFOIA enhances organization by providing a centralized platform and advanced search capabilities. Lastly, many users highly recommend JustFOIA for organizations that handle high volumes of requests, as it offers features like bulk document processing and automated workflows to handle these demands effectively. Overall, these recommendations emphasize how JustFOIA can contribute to streamlining processes, maintaining organization, and efficiently managing large numbers of records requests.