Kaseya VSA Reviews and Ratings

Use Cases and Deployment Scope

Kaseya VSA is used to monitor the endpoints across our network and provide remote support from our central IT team. It is used globally internally by our team, with a number of profiles & automations configured to address common issues where possible. It's also used to monitor and alert on key things such as services running.

Likelihood to Recommend

I think Kaseya VSA is a solid choice for RMM, however there are some areas for improvement. As a solution for use within enterprise IT, it does the job well and will support most teams with an improved solution to addressing the IT need of monitoring, remote access & support. Would ultimately recommend but there are some bits they could do better - as with most solutions!

Use Cases and Deployment Scope

We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive desktop/files. We've also found great value is VSA's ability to update/manage/deploy applications very quickly and seamlessly using pre-defined application lists. However, one of the best features is the ability to execute remote commands - powershell or Windows CMD, quietly, remotely. This is a very powerful feature to use, especially when troubleshooting.

Likelihood to Recommend

Kaseya VSA has allowed us to manage all of our workstations anywhere they are, regardless of connection. Support has been able to pivot from on-prem to remote without missing a beat during the pandemic. The ability to reach remote users' systems via desktop sharing, file explorer & remote command lines using powershell have been instrumental for our team to be able to react to clients' needs when they need it most.

Use Cases and Deployment Scope

We use Kaseya VSA as our jack-of-all-trades RMM platform for all of our clients. Kaseya VSA makes it very easy to manage multiple workstations and servers all within a single-pane of glass. Kaseya VSA helps us save a lot of time that would be otherwise wasted by helping our techs automate repetitive tasks.

Likelihood to Recommend

If you are managing more than 50 workstations and servers, Kaseya VSA can help lighten the load and save a lot of time. Time is money and Kaseya helps save by giving technicians almost instant access to the users to troubleshoot. Our technicians are also able to automate patching and antivirus tasks all from within the Kaseya VSA.

Use Cases and Deployment Scope

We are an MSP (Managed Services Provider) and as an MSP, we have a need to mange multiple clients remotely. Kaseya VSA allows us to monitor workstations and servers and gives us quick access to remote sessions to troubleshoot. Kaseya VSA also helps us automate things like patching, and antivirus scans and updates.

Likelihood to Recommend

Kaseya VSA is very well suited for an MSPs needs. It helps to remotely manage multiple customers and makes it very easy to segregate clients into groups. The remote connections to workstation and server consoles is very quick, with very little lag. If you have a need to manage multiple customers or multiple systems at single customer, Kaseya VSA has everything you need.

Use Cases and Deployment Scope

We have predominately used Kaseya to serve the purpose of mass software deployment, patching, and retrieving information on workstations and endpoints. We have used this across the spectrum company-wide for all of our locations and devices. It has allowed us much more flexibility and efficiency in our interactions with our endpoints and users.

Likelihood to Recommend

In a business where you are deploying software to many endpoints this would be a good solution to have. Also if you are in the market for a platform that does allow for growth and additional tools that may be beneficial through purchasing modules. Granular control of endpoints and data from those endpoints is easy to gather through this platform. I do not think this solution is optimal for a smaller business.

Use Cases and Deployment Scope

We are an MSP and use Kaseya VSA to monitor and manage our entire client base. It provides our techs with an integrated set of tools for anti-virus and anti-malware, a range of backup applications, patch management, and the creation and implementation of policies. We are able to automate many of the typical tasks performed by a technician and support a larger customer base effectively.

Likelihood to Recommend

Kaseya VSA is very well suited for remote monitoring and management, particularly when multiple organizations are involved. Once mastered, the agent procedures produce a high degree of automation that can free up a technician's time. Kaseya VSA provides something very close to a single pane of glass experience.

Kaseya VSA can be expensive for smaller IT support groups and has a learning curve that may take time to master effectively. I would not recommend this for very small managed service providers or internal IT support groups.

Use Cases and Deployment Scope

We have been using Kaseya VSA as the backbone of our managed services business for almost 10 years. We were looking for an industry leader that supported a variety of technology platforms. Our team of 15 technicians use it daily to support almost 3,000 endpoints. We leverage patch management, scheduled procedures, monitoring, and remote access to assist our clients with all their technology needs. Integrated antivirus and backup solutions give us a central point of management. I can't imagine how we would be an MSP without it.

Likelihood to Recommend

Kaseya VSA is a great solution for any MSP. Startups can use the hosted edition. We use the on-prem edition. It gets you up and running with the basics very quickly. As you learn more about the platform you can expand your offerings. Kaseya VSA is also a great fit for mid to large networks that need a reliable, secure remote support platform with patch management.

Use Cases and Deployment Scope

As a small MSP, we support roughly 1100 endpoints using Kaseya VSA. It is used for 95% of our clients' endpoints and is designed to remotely monitor and manage computers for everyday troubleshooting and maintenance.

Likelihood to Recommend

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-Central supplies, but also supports some customization that other solutions we have tried do not.

Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Use Cases and Deployment Scope

Currently we are using Virtual Systems Administrator (VSA) primarily for the IT Department. We are using it as a means to connect with our assets whether they are in our network or being used by staff working from home. With COVID-19 many workers are now primarily working from home and it is not possible for our IT department (3 staff including myself) to make house calls to troubleshoot and repair our laptops that are being used. A bonus of this application is that we are also able to push out updates to the systems remotely on or off the network, before this wasn't possible as the systems had to connected to our network in order for us to push them out. This package has allowed us to consolidate 2 programs down to one.

Likelihood to Recommend

This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.

Use Cases and Deployment Scope

Kaseya VSA was used by my company to remotely monitor our products that were installed in various locations around the world. It was mainly used by the engineering team for monitoring the test sites, manufacturing (which is what I was doing) monitoring our production test site, and by the field service team to monitor customer sites.

Likelihood to Recommend

If you are looking for remote desktop software, I think there are much better options available on the market. I think for someone just starting out, the UI is very inaccessible. There are buttons everywhere, a lot of the features are only visible when you hover over a small icon, etc. The only thing I think Kaseya can potentially win over is if you like having the UI be filled with lots of information.