Kaseya VSA Reviews and Ratings

Rating: 7.3 out of 10

Score

7.3 out of 10

Community insights

TrustRadius Insights for Kaseya VSA are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users recommend exploring alternative options. They advise organizations to thoroughly evaluate their needs and research different solutions before making a decision. This recommendation reflects the recognition that Kaseya may not be the best fit for every organization and encourages users to explore alternative options.

Users suggest focusing on specific needs. To avoid feeling overwhelmed by the extensive list of features, users recommend focusing on the specific tools and functionalities needed from Kaseya. This recommendation emphasizes the importance of identifying the key requirements of an organization and selecting a solution that aligns with those needs.

Users advise investing time in learning and support. Several users highlight the importance of leveraging resources like Kaseya University for thorough understanding of the system. They also recommend becoming proficient in the scripting language used for remote system management. Additionally, users express the need for better sales support and assistance from Kaseya, suggesting that investing time in learning and seeking dedicated expertise can help maximize the benefits of using the tool.

Reviews

30 Reviews

Good solid RMM with some small areas for improvement

Rating: 8 out of 10

Incentivized

January 13, 2025

Use Cases and Deployment Scope

Kaseya VSA is used to monitor the endpoints across our network and provide remote support from our central IT team. It is used globally internally by our team, with a number of profiles & automations configured to address common issues where possible. It's also used to monitor and alert on key things such as services running.

Pros

Logs
Remote access
Monitoring

Cons

The server reliability recently has been poor.
Kaseya VSA support team have dropped slightly.
Remote access to support session changes and multiple screens

Likelihood to Recommend

I think Kaseya VSA is a solid choice for RMM, however there are some areas for improvement. As a solution for use within enterprise IT, it does the job well and will support most teams with an improved solution to addressing the IT need of monitoring, remote access & support. Would ultimately recommend but there are some bits they could do better - as with most solutions!

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

5 years of experience

Kaseya VSA

Rating: 10 out of 10

Incentivized

May 23, 2022

Use Cases and Deployment Scope

We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive desktop/files. We've also found great value is VSA's ability to update/manage/deploy applications very quickly and seamlessly using pre-defined application lists. However, one of the best features is the ability to execute remote commands - powershell or Windows CMD, quietly, remotely. This is a very powerful feature to use, especially when troubleshooting.

Pros

Remote client connections
Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
Remote command line options

Cons

The interface can be a little sluggish at times
There is no option that I've seen to connect to an IdP
We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.

Likelihood to Recommend

Kaseya VSA has allowed us to manage all of our workstations anywhere they are, regardless of connection. Support has been able to pivot from on-prem to remote without missing a beat during the pandemic. The ability to reach remote users' systems via desktop sharing, file explorer & remote command lines using powershell have been instrumental for our team to be able to react to clients' needs when they need it most.

Nik Ysambart

IT Director in Information Technology at PLANNED COMPANIES (1001-5000 employees)

Vetted Review

1 year of experience

Kaseya VSA helps to save time and money allowing your technicians to do real tech work.

Rating: 9 out of 10

Incentivized

September 20, 2021

Use Cases and Deployment Scope

We use Kaseya VSA as our jack-of-all-trades RMM platform for all of our clients. Kaseya VSA makes it very easy to manage multiple workstations and servers all within a single-pane of glass. Kaseya VSA helps us save a lot of time that would be otherwise wasted by helping our techs automate repetitive tasks.

Pros

Remote monitoring for multiple conditions
Very easy to connect to users remotely to help troubleshoot
Kaseya VSA lets our technicians access the command prompt from the VSA so we can run commands without bothering the logged in user

Cons

Reports are complicated and hard to build
Support takes a while to respond
The user interface is very outdated and could use a dark mode

Likelihood to Recommend

If you are managing more than 50 workstations and servers, Kaseya VSA can help lighten the load and save a lot of time. Time is money and Kaseya helps save by giving technicians almost instant access to the users to troubleshoot. Our technicians are also able to automate patching and antivirus tasks all from within the Kaseya VSA.

Verified User

Team Lead in Information Technology (11-50 employees)

Vetted Review

4 years of experience

Kaseya VSA helps to save time and money by allowing you to manage multiple endpoints within a single pane of glass.

Rating: 8 out of 10

Incentivized

September 15, 2021

Use Cases and Deployment Scope

We are an MSP (Managed Services Provider) and as an MSP, we have a need to mange multiple clients remotely. Kaseya VSA allows us to monitor workstations and servers and gives us quick access to remote sessions to troubleshoot. Kaseya VSA also helps us automate things like patching, and antivirus scans and updates.

Pros

Workstation and server monitoring
Workstation and server patching and updating
Antivirus updating, scanning, remediation
Easy to create and run procedures on multiple systems simultaneously

Cons

The UI is very dated
Support is tough to get a hold of quickly
Support for more antivirus vendors within the VSA would be nice
Agents fail frequently which creates false-positive offline alerts

Likelihood to Recommend

Kaseya VSA is very well suited for an MSPs needs. It helps to remotely manage multiple customers and makes it very easy to segregate clients into groups. The remote connections to workstation and server consoles is very quick, with very little lag. If you have a need to manage multiple customers or multiple systems at single customer, Kaseya VSA has everything you need.

Michael Kerzner

Lead Systems Engineer in Information Technology at Nettology, LLC (11-50 employees)

Vetted Review

Reseller

10 years of experience

View profile

Kaseya is a solid platform that does a lot right and offers nearly any functionality needed through modules

Rating: 8 out of 10

Incentivized

August 31, 2021

Use Cases and Deployment Scope

We have predominately used Kaseya to serve the purpose of mass software deployment, patching, and retrieving information on workstations and endpoints. We have used this across the spectrum company-wide for all of our locations and devices. It has allowed us much more flexibility and efficiency in our interactions with our endpoints and users.

Pros

Allow for mass deployment of software
Allow for easier third party software patching
Remote sessions onto client machines
Gathering an aggregate of computer information from endpoints

Cons

Security, or lack thereof from cyber attacks
Many features should come standard but require purchasing add-on modules
Better network monitoring tools built into base platform

Likelihood to Recommend

In a business where you are deploying software to many endpoints this would be a good solution to have. Also if you are in the market for a platform that does allow for growth and additional tools that may be beneficial through purchasing modules. Granular control of endpoints and data from those endpoints is easy to gather through this platform. I do not think this solution is optimal for a smaller business.

Verified User

Manager in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Kaseya VSA--Automate everything!

Rating: 8 out of 10

Incentivized

June 22, 2021

Use Cases and Deployment Scope

We are an MSP and use Kaseya VSA to monitor and manage our entire client base. It provides our techs with an integrated set of tools for anti-virus and anti-malware, a range of backup applications, patch management, and the creation and implementation of policies. We are able to automate many of the typical tasks performed by a technician and support a larger customer base effectively.

Pros

Automation of common tasks through procedures that can be scheduled or triggered
Remote control of systems in a secure manner
Integration with a number of applications that add functionality to the base product
Works well in co-managed IT environments

Cons

Requires an investment of time to learn to use many of the product's features
No way to hide or remove modules that are not used by our organization
Over time, the application can become bloated with older, out of date, values, procedures, and settings. These require some time and effort to clean out.

Likelihood to Recommend

Kaseya VSA is very well suited for remote monitoring and management, particularly when multiple organizations are involved. Once mastered, the agent procedures produce a high degree of automation that can free up a technician's time. Kaseya VSA provides something very close to a single pane of glass experience.

Kaseya VSA can be expensive for smaller IT support groups and has a learning curve that may take time to master effectively. I would not recommend this for very small managed service providers or internal IT support groups.

Mike Erhart

Managing Partner in Corporate at Erhart and Associates, LLC (1-10 employees)

Vetted Review

10 years of experience

Kaseya VSA is the right choice for your MSP

Rating: 9 out of 10

Incentivized

February 4, 2021

Use Cases and Deployment Scope

We have been using Kaseya VSA as the backbone of our managed services business for almost 10 years. We were looking for an industry leader that supported a variety of technology platforms. Our team of 15 technicians use it daily to support almost 3,000 endpoints. We leverage patch management, scheduled procedures, monitoring, and remote access to assist our clients with all their technology needs. Integrated antivirus and backup solutions give us a central point of management. I can't imagine how we would be an MSP without it.

Pros

Remote access
Supports MacOS, Windows desktop OS and Windows Server OS
Integrated patch management
Integrated Webroot AV

Cons

The MacOS agent support matrix is often lagging a little behind the current release of MacOS.
The Kaseya AntiVirus module using Kaspersky was troublesome. The Webroot integration is far superior.

Likelihood to Recommend

Kaseya VSA is a great solution for any MSP. Startups can use the hosted edition. We use the on-prem edition. It gets you up and running with the basics very quickly. As you learn more about the platform you can expand your offerings. Kaseya VSA is also a great fit for mid to large networks that need a reliable, secure remote support platform with patch management.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

9 years of experience

Buyer Beware! Broken System, Terrible Support, and Inescapable Long-term Contract

Rating: 1 out of 10

Incentivized

January 29, 2021

Use Cases and Deployment Scope

As a small MSP, we support roughly 1100 endpoints using Kaseya VSA. It is used for 95% of our clients' endpoints and is designed to remotely monitor and manage computers for everyday troubleshooting and maintenance.

Pros

Works well with custom PowerShell scripts
Centrally manages groups and subgroups well
Does not require MFA sign-ins more than once or twice a month on one PC
Permits connectivity to multiple endpoints simultaneously

Cons

Muddles up keystrokes and key commands
Consistently drops connectivity with multiple sessions open
Times out unexpectedly
Generally does not allow proper copy/paste from management PCs

Likelihood to Recommend

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-Central supplies, but also supports some customization that other solutions we have tried do not.

Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

Ben Blissett

Managing Director in Information Technology at Affinity Technology Group (1-10 employees)

Vetted Review

Reseller

1 year of experience

View profile

Kaseya VSA your answer to remote connectivity

Rating: 10 out of 10

Incentivized

January 21, 2021

Use Cases and Deployment Scope

Currently we are using Virtual Systems Administrator (VSA) primarily for the IT Department. We are using it as a means to connect with our assets whether they are in our network or being used by staff working from home. With COVID-19 many workers are now primarily working from home and it is not possible for our IT department (3 staff including myself) to make house calls to troubleshoot and repair our laptops that are being used. A bonus of this application is that we are also able to push out updates to the systems remotely on or off the network, before this wasn't possible as the systems had to connected to our network in order for us to push them out. This package has allowed us to consolidate 2 programs down to one.

Pros

Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Cons

Being that so much is offered within the VSA package it is a bit overwhelming and could have a better GUI. The option of a "Basic" or "Advanced" GUI would be nice as it could help direct the beginners where they need to go while advanced users may know where they need to navigate to in order to find the settings they are looking for.
From the navigation lists there is a area called "Patch Management"...so you would think that is where you would go to manage patches but that is not the case. Patches are managed from within the "Software Management" section. Naming of some of the navigational items should either be condensed or renamed to give the end user a better idea of what is done in that area.
This is not directly related to VSA but since I use several of other packages by Kaseya it would be nice if all were accessible under one portal instead of each on their own. I have spoken with Kaseya and they state that it is in the works.

Likelihood to Recommend

This package is well suited for businesses of any size that needs a method of connecting to systems on or off the network. This is one of the few packages that doesn't require the end user to provide permission before allowing the techs to connect which is what my agency needed as we have a majority of our systems are used by "general public" that walk in our doors and if they are doing something that they are not supposed to it would be unlikely that they would grant permission for us to access the systems.

Allan Eisenhauer

Director of IT / Purchasing Manager in Information Technology at Macomb / St. Clair Workforce Development Board (51-200 employees)

Vetted Review

1 year of experience

View profile

Kaseya...more like KaseNO!

Rating: 3 out of 10

Incentivized

March 30, 2020

Use Cases and Deployment Scope

Kaseya VSA was used by my company to remotely monitor our products that were installed in various locations around the world. It was mainly used by the engineering team for monitoring the test sites, manufacturing (which is what I was doing) monitoring our production test site, and by the field service team to monitor customer sites.

Pros

The home screen for all of the agents shows lots of information that you can customize.
File transfers to remote desktops were straightforward.

Cons

Connection issues. This was a constant headache for me. The internet would be working fine in both locations, but Kaseya would struggle to make the connection.
Customer service. Trying to fix the connection issues was another headache for me as well. They were difficult to discuss issues with and preferred email communication. This lead to the issues never getting resolved, even when we gave them full logs of our connection problems.

Likelihood to Recommend

If you are looking for remote desktop software, I think there are much better options available on the market. I think for someone just starting out, the UI is very inaccessible. There are buttons everywhere, a lot of the features are only visible when you hover over a small icon, etc. The only thing I think Kaseya can potentially win over is if you like having the UI be filled with lots of information.

Verified User

Engineer in Manufacturing (51-200 employees)

Vetted Review

2 years of experience

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Kaseya VSA your answer to remote connectivity

Rating: 10 out of 10

Incentivized

January 21, 2021

Use Cases and Deployment Scope

Pros

Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

Cons

Being that so much is offered within the VSA package it is a bit overwhelming and could have a better GUI. The option of a "Basic" or "Advanced" GUI would be nice as it could help direct the beginners where they need to go while advanced users may know where they need to navigate to in order to find the settings they are looking for.
From the navigation lists there is a area called "Patch Management"...so you would think that is where you would go to manage patches but that is not the case. Patches are managed from within the "Software Management" section. Naming of some of the navigational items should either be condensed or renamed to give the end user a better idea of what is done in that area.
This is not directly related to VSA but since I use several of other packages by Kaseya it would be nice if all were accessible under one portal instead of each on their own. I have spoken with Kaseya and they state that it is in the works.

Likelihood to Recommend

Allan Eisenhauer

Director of IT / Purchasing Manager in Information Technology at Macomb / St. Clair Workforce Development Board (51-200 employees)

Vetted Review

1 year of experience

View profile