Kaseya VSA--Automate everything!
Updated July 09, 2021

Kaseya VSA--Automate everything!

Mike Erhart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya VSA

We are an MSP and use Kaseya VSA to monitor and manage our entire client base. It provides our techs with an integrated set of tools for anti-virus and anti-malware, a range of backup applications, patch management, and the creation and implementation of policies. We are able to automate many of the typical tasks performed by a technician and support a larger customer base effectively.
  • Automation of common tasks through procedures that can be scheduled or triggered
  • Remote control of systems in a secure manner
  • Integration with a number of applications that add functionality to the base product
  • Works well in co-managed IT environments
  • Requires an investment of time to learn to use many of the product's features
  • No way to hide or remove modules that are not used by our organization
  • Over time, the application can become bloated with older, out of date, values, procedures, and settings. These require some time and effort to clean out.
  • Automated monitoring and alerts of our customer end points
  • Remote control of client desktops
  • Automation of recurring tasks, such as backups and patch management
  • Kaseya VSA's automation has allowed more client support with fewer technicians, resulting in a cost saving for us.
  • The broad range of features differentiates us from much of our competition. We've won quite a few deals as a result of the services we can provide.
  • The learning curve for new hires limits their effectiveness until they master the application.
What's Up Gold is more of a monitoring application and very good at that, but doesn't have the management tools that VSA provides. It requires additional applications and you lose the "single pane of glass" concept.

ConnectWise, at the time we looked at the product, did not have nearly as robust of a set of automation tools. Kaseya VSA's integration with a number of popular applications seemed better developed.

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Auvik, Passly from ID Agent, a Kaseya company (formerly AuthAnvil), Webroot Endpoint Protection, IT Glue
Kaseya VSA is very well suited for remote monitoring and management, particularly when multiple organizations are involved. Once mastered, the agent procedures produce a high degree of automation that can free up a technician's time. Kaseya VSA provides something very close to a single pane of glass experience.

Kaseya VSA can be expensive for smaller IT support groups and has a learning curve that may take time to master effectively. I would not recommend this for very small managed service providers or internal IT support groups.