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Kaseya VSA
May 23, 2022

Kaseya VSA

Nik Ysambart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kaseya VSA

We use Kaseya VSA to manage workstation/server endpoint software, updates, reboot cycles, and use it for remote connectivity - interactive desktop/files. We've also found great value is VSA's ability to update/manage/deploy applications very quickly and seamlessly using pre-defined application lists. However, one of the best features is the ability to execute remote commands - powershell or Windows CMD, quietly, remotely. This is a very powerful feature to use, especially when troubleshooting.
  • Remote client connections
  • Provide a single pane of glass for all systems' update statuses, rollouts, and approvals
  • Remote command line options
  • The interface can be a little sluggish at times
  • There is no option that I've seen to connect to an IdP
  • We've seen occasional double entries of agents, there doesn't appear to be any mechanism to prevent this.
  • Remote connectivity
  • Patching of the OS and the ability to control reboot cycles
  • Patching of third part applications
  • Remote command line access using CMD or PShell
  • We haven't measured the ROI directly, however, the reduction of time to complete support issues has been noticeable
  • Atera and NinjaOne (formerly NinjaRMM)
While Atera and NinjaRMM are both solid products, they seemed to be more oriented to MSPs which we aren't. There were more features associated with costs per user/system, etc. that we would never utilize.

Do you think Kaseya VSA delivers good value for the price?

Yes

Are you happy with Kaseya VSA's feature set?

Yes

Did Kaseya VSA live up to sales and marketing promises?

Yes

Did implementation of Kaseya VSA go as expected?

Yes

Would you buy Kaseya VSA again?

Yes

Kaseya VSA has allowed us to manage all of our workstations anywhere they are, regardless of connection. Support has been able to pivot from on-prem to remote without missing a beat during the pandemic. The ability to reach remote users' systems via desktop sharing, file explorer & remote command lines using powershell have been instrumental for our team to be able to react to clients' needs when they need it most.