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Price continues to increase. There are some quirky errors, sometimes a response … that then hands out tickets to their proper department. There may be cheaper options for smaller organizations but for one that is as…
Kayako was fairly priced at the time for the On-Prem solution, so good ROI because the investment
number of messages, it is very well suited. The main factor would be the price which is quite low in comparison to the competition. There is a mobile app … Kayako beats the competition with the price but unfortunately loses the battle on all other fronts. Simply not
It is very affordable and does a great job based on its cost. … Based on cost, Kayako is by far the better solution
existing customers on perpetual licenses, the new charging strategy that Kayako has forced is extremely expensive and results in loss of license if now paid on … Terrible Customer Service Overpriced Support Charges For Existing Customers Many Bugs - Requiring An Expensive Support Agreement … existing customers on perpetual licenses, the new…
however, you also get what you pay for in some aspects. Kayako tends to raise pricing without notice. Kayako was a great tool to use until we "outgrew" it. We
small software company, that only wanted to provide better support, it was affordable and easy enough to assimilate into our system. … company to "skin" the help desk for us, to match our website. It was less expensive than learning it ourselves. Everything is simple to figure…
SQL program access to develop reports that KQL is unable to do. Kayako is cost effective for our needs at this point and appears to be able to accommodate … Product currently meets our needs and is cost effective. However, we were recently purchased by a larger company who…
Price is a major factor for us. We have a small number of employees and find this
As long as the price stays affordable we will be using Kayako.
a much more cost effective self-hosted option that we have been able to leverage to our benefit. That option has become much more expensive now, but we … some pointers from Wordpress in terms of making them more streamlined. The price has gone up substantially since we originally bought in, while I feel that … We are grandfathered in on…
would have to have everything that Kayako is lacking and at a more appealing price point. This hasn't happened yet. … would have to have everything that Kayako is lacking and at a more appealing price point. This hasn't happened yet.
