Highly Priced Support/Upgrades
October 17, 2017
Highly Priced Support/Upgrades
Software Version
Fusion OnDemand
Overall Satisfaction with Kayako
The download version is excellent software and has many great features for supporting customers via email, telephone, and live chat.
- Customer Service Tickets
- Live Chat Functionality
- Terrible Customer Service
- Overpriced Support Charges For Existing Customers
- Many Bugs - Requiring An Expensive Support Agreement
- The cost is extremely high for existing customers and the new charges for support and upgrades are excessive.