Kayako has been everything we needed, and more!
Updated February 04, 2015

Kayako has been everything we needed, and more!

Brandon Lee | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Resolve OnDemand

Overall Satisfaction with Kayako

We would not be able to do our job without Kayako. In the old days, we managed our customer issues in a Gmail inbox. This caused for double work, employees tripping over each other, and accidentally deleting information. This caused pain for ourselves and our customers when their issues would slip through the cracks.

With Kayako all those pains are gone. We love Kayako!!!
  • Work with multiple team members at the same time on multiple chains of communication.
  • Keep on track of daily duties.
  • Stay organized.
  • They really do everything that we need. I know we don't take advantage of all the features that they offer.
  • We use Kayako to manage our daily work responsibilities and customer needs. We couldn't do our job without Kayako.
Kayako is the only helpdesk software that I've ever used. In the past we only used a Gmail inbox.
If you have a help desk, Kayako is for you.

Using Kayako

As long as the price stays affordable we will be using Kayako.